MAR 3203 Exam 3 UCF QUESTIONS WITH CORRECT ANSWERS |LATEST UPDATE 100%
SOLVED| GRADED A+
TQM in Services - Service quality is more difficult to measure than the quality of goods
- Service quality perceptions based on
1. Intangible differences between products
2. Intangible expectations customers have of those products
Statistical Process Control (SPC) provides a statistical signal when assignable causes of
variation are present
5Ms materials
methods
manpower
machinery
mother nature
process cabability measures the relationship between the natural variation of the process
and the design specifications
Lean Operations is made up of 3 things Eliminate waste
, Remove variability
Improve throughput
Categories of wastes overproduction, queues, transportation, inventory, motion, over
processing, defective products
Variability any deviation from the optimum process
Throughput the rate at which units move through a process
Pull system increases throughput; pull materials in small loads; inventory cushion removed
emphasizing continual improvement
Lean and Just-In-Time materials arrive when they are needed only when they are needed;
meaningful buyer/supplier relationships
JIT supplies: few vendors, supportive supplier relationships, quick delivery times
JIT layout: work-cells, flexible machinery, organizaed, reduces space for inventory
JIT Inventory small lot sizes
SOLVED| GRADED A+
TQM in Services - Service quality is more difficult to measure than the quality of goods
- Service quality perceptions based on
1. Intangible differences between products
2. Intangible expectations customers have of those products
Statistical Process Control (SPC) provides a statistical signal when assignable causes of
variation are present
5Ms materials
methods
manpower
machinery
mother nature
process cabability measures the relationship between the natural variation of the process
and the design specifications
Lean Operations is made up of 3 things Eliminate waste
, Remove variability
Improve throughput
Categories of wastes overproduction, queues, transportation, inventory, motion, over
processing, defective products
Variability any deviation from the optimum process
Throughput the rate at which units move through a process
Pull system increases throughput; pull materials in small loads; inventory cushion removed
emphasizing continual improvement
Lean and Just-In-Time materials arrive when they are needed only when they are needed;
meaningful buyer/supplier relationships
JIT supplies: few vendors, supportive supplier relationships, quick delivery times
JIT layout: work-cells, flexible machinery, organizaed, reduces space for inventory
JIT Inventory small lot sizes
