CRCR Test Review Exam 2025 Questions and Answers
Important revenue cycle activities in the pre-service stage include; - ANS-Obtaining or
updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's
health plan and benefits are used to calculate; - ANS-The amount the patient may be
expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient
Access area. Census activity is processed, Discharges are completed and correctly
coded. These activities are considered - ANS-Point-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - ANS-With a
written statement of the conversation
HFMA's patient financial communications best practices specify that patients should be
told about the types of services provided and; - ANS-Who participates in providing the
service, e.g. surgeons, radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; - ANS-
The annual observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - ANS-The first statement is sent to the
patient
The soft cost of a dissatisfied customer is - ANS-The customer passing on information
about their negative experience to potential patients or through social media channels
The hard cost of a dissatisfied customer is - ANS-loss of future revenue
When there is a request for service, scheduling staff must first - ANS-Confirm the
patients key identification information
A standardized form informing patients about the conditions that must be agreed to as
part of the agreement for the hospital to provide care is called - ANS-Conditions of
admission
Hospitals need which of the following information sets to assess a patients financial
status - ANS-Demographic, Income, Assets, and Expenses
For new patients with no MPI number - ANS-A new medical record will be created by
the provider
Which option is a government sponsored program that is financed through taxes and
general revenue funds - ANS-Medicare
Important revenue cycle activities in the pre-service stage include; - ANS-Obtaining or
updating patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's
health plan and benefits are used to calculate; - ANS-The amount the patient may be
expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient
Access area. Census activity is processed, Discharges are completed and correctly
coded. These activities are considered - ANS-Point-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - ANS-With a
written statement of the conversation
HFMA's patient financial communications best practices specify that patients should be
told about the types of services provided and; - ANS-Who participates in providing the
service, e.g. surgeons, radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; - ANS-
The annual observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - ANS-The first statement is sent to the
patient
The soft cost of a dissatisfied customer is - ANS-The customer passing on information
about their negative experience to potential patients or through social media channels
The hard cost of a dissatisfied customer is - ANS-loss of future revenue
When there is a request for service, scheduling staff must first - ANS-Confirm the
patients key identification information
A standardized form informing patients about the conditions that must be agreed to as
part of the agreement for the hospital to provide care is called - ANS-Conditions of
admission
Hospitals need which of the following information sets to assess a patients financial
status - ANS-Demographic, Income, Assets, and Expenses
For new patients with no MPI number - ANS-A new medical record will be created by
the provider
Which option is a government sponsored program that is financed through taxes and
general revenue funds - ANS-Medicare
