Human Factors - Exam 1 (TEXTBOOK)
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Human Factors Engineering - CORRECT ANSWER - -aims to make technology work for
people
-can identify unrecognized needs that can help avoid mishaps and delight customers
-a discipline that consider the cognitive, physical, and organizational influences on human
behavior to improve human interaction with products and processes
human factors engineering improves human interaction with systems by enhancing: - CORRECT
ANSWER - safety (focus = high risk systems)
performance (focus = design of workplaces)
satisfaction (focus = design of consumer products)
human factors design cycle - CORRECT ANSWER - understand -> create -> evaluate
(repeat)
-iterative process bc there are always ways to improve
design should fit _______ to _________ rather than fit ________ to _________ - CORRECT
ANSWER - technology, person
person, technology
task design - CORRECT ANSWER - changing what operators do instead of changing the
devices they use
equipment design - CORRECT ANSWER - changes physical equipment that people work
with
, environmental design - CORRECT ANSWER - changes the physical environment where
the tasks are carried out
training - CORRECT ANSWER - enhances the knowledge and skills of people by
preparing them for the job environment (includes teaching and practicing necessary physical and
mental skills)
***most applicable for tasks with many repetitions/ long involvement for the job
when is periodic training necessary - CORRECT ANSWER - rare tasks where
performance is critical
selection - CORRECT ANSWER - changes the makeup of the team or organization by
picking people that are best suited to the job
team and organization design - CORRECT ANSWER - -changes how groups of people
communicate and relate to each other
-provides a broad view that includes the organizational climate within which the work is
performed
6 design interventions of human factors - CORRECT ANSWER - task design
equipment design
environmental design
training
selection
team and organization design
when should human factors be considered in the design process? - CORRECT ANSWER -
early on (saves considerable money and sometimes human suffering)
6 fields closely related to human factors engineering - CORRECT ANSWER - engineering
psychology
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Human Factors Engineering - CORRECT ANSWER - -aims to make technology work for
people
-can identify unrecognized needs that can help avoid mishaps and delight customers
-a discipline that consider the cognitive, physical, and organizational influences on human
behavior to improve human interaction with products and processes
human factors engineering improves human interaction with systems by enhancing: - CORRECT
ANSWER - safety (focus = high risk systems)
performance (focus = design of workplaces)
satisfaction (focus = design of consumer products)
human factors design cycle - CORRECT ANSWER - understand -> create -> evaluate
(repeat)
-iterative process bc there are always ways to improve
design should fit _______ to _________ rather than fit ________ to _________ - CORRECT
ANSWER - technology, person
person, technology
task design - CORRECT ANSWER - changing what operators do instead of changing the
devices they use
equipment design - CORRECT ANSWER - changes physical equipment that people work
with
, environmental design - CORRECT ANSWER - changes the physical environment where
the tasks are carried out
training - CORRECT ANSWER - enhances the knowledge and skills of people by
preparing them for the job environment (includes teaching and practicing necessary physical and
mental skills)
***most applicable for tasks with many repetitions/ long involvement for the job
when is periodic training necessary - CORRECT ANSWER - rare tasks where
performance is critical
selection - CORRECT ANSWER - changes the makeup of the team or organization by
picking people that are best suited to the job
team and organization design - CORRECT ANSWER - -changes how groups of people
communicate and relate to each other
-provides a broad view that includes the organizational climate within which the work is
performed
6 design interventions of human factors - CORRECT ANSWER - task design
equipment design
environmental design
training
selection
team and organization design
when should human factors be considered in the design process? - CORRECT ANSWER -
early on (saves considerable money and sometimes human suffering)
6 fields closely related to human factors engineering - CORRECT ANSWER - engineering
psychology
