UPDATED ACTUAL Exam Questions and
CORRECT Answers
Usability - CORRECT ANSWER - the study of the ease with which people can employ a
particular tool or other human-made object in order to achieve a particular goal
Performance - CORRECT ANSWER - all-encompassing term that may involve the
reduction of errors or an increase in productivity
Equipment Design, Task Design, Environmental Design, Training, Selection - CORRECT
ANSWER - Implemented Solutions
Equipment Design - CORRECT ANSWER - Changing the physical equipment
Task Design - CORRECT ANSWER - Change what operators do
Environmental Design - CORRECT ANSWER - Change in environment, such as lighting,
temperature, or amount of noise
Training - CORRECT ANSWER - Better prepared workers
Selection - CORRECT ANSWER - Better selected workers for optimization
Ergonomics - CORRECT ANSWER - Equipment Design
A.I. - CORRECT ANSWER - Help, User Models
, Psychology - CORRECT ANSWER - User Models, Understanding the user
Sociology and Anthropology - CORRECT ANSWER - Group work
Linguistics - CORRECT ANSWER - Command language
Design - CORRECT ANSWER - layout
Engineering and Computer Science - CORRECT ANSWER - Faster machines, faster
systems, means for better interfaces
Philosophy - CORRECT ANSWER - Consistency
Physiology - CORRECT ANSWER - Physical Capabilities
Art - CORRECT ANSWER - Aesthetics
Goal of human factors specialist - CORRECT ANSWER - Making the human interaction
with systems one that enhances performance (reduces error, increases productivity), increases
safety, increases user satisfaction (ex: upgrading cars)
Cost/Benefit Analysis - CORRECT ANSWER - Compare the expected costs of the human
factors effort with the estimates in monetary terms
Human Factor Product Life Cycle - CORRECT ANSWER - Front-End Analysis-Iterative
Design and Testing-System Production-Implementation and Evaluation-System Operation and
Maintenance-System Disposal
User Analysis - CORRECT ANSWER - Who are our user population?