Manage and Control Quality Actual Exam Questions And 100% Verified Correct Answers.

What are the inputs to the Manage Quality Process - correct answer 1. Project Management plan (Quality management plan), 2. Project documents )Lessons learned register, Quality control measurements, quality metrics, risk report), 3. OPA Tool used to Manage Quality Process - correct answer 1. Data gathering (checklist), 2. Data analysis (document analysis, process analysis, alternative analysis, root cause analysis), 3. Decision making (multi-criteria decision analysis), 4. Data representation (affinity diagrams, cause-and-effect-diagrams, flowcharts, histograms, matrix diagrams, scatter diagrams), 5. Audits, 6. Design for X, 7. Problem solving, 8. Quality improvement methods Root Cause Analysis - correct answer An analytical technique used to determine the basic underlying reason that causes a variance or a defect or a risk. A root cause may underlie more than one variance or defect or risk. 6 steps of root cause analysis? - correct answer 1. Identify an issue and define problem, 2. collect data (troubled), 3. analysis for patterns, 4. check for process gaps/review gaps, 5. Identify root cause, 7. Update process. Outputs of the Manage Quality Process - correct answer 1. Quality reports, 2. Test and evaluation documents, 4. Project management plan updates (quality management plan, scope baseline, schedule baseline, cost baseline), 4. change request, 5. Project documents updates (issue log, lessons learned register, risk register) Inputs for Controlling Quality Process - correct answer 1. Project management plan (quality management plan), 2. Project documents (Lessons learned register, quality metrics, test and evaluation documents), 3. Approved change requests, 4. Deliverables, 5. Work Performance data, 6. Enterprise environmental factors, 7. OPAs What are the tools used in the Controlling Quality Process? - correct answer 1. Data gathering (checklist, check sheets, statistical sampling, questionnaires and surveys), 2. Data analysis (performance reviews, root cause analysis), 3. Inspection, 4. Testing/product evaluations, 5. Data representation (cause-and-effect diagrams, control charts, histograms, scatter diagrams), 6. Meetings (retrospective, approve change requests review) Outputs of the Control Process - correct answer 1. Quality control measurements, 2. Verified deliverables, 3. Work Performance information, 4. Change requests, 5. Project management plan updates (quality management plan), 6. Project documents updates ( Issue logs, lessons learned register, test and evaluation documents) Pareto Diagram - correct answer A histogram, ordered by frequency of occurrence, that shows how many results were generated by each identified cause. Based on Pareto Principle Pareto Principle (80/20 rule) - correct answer An observation that for many events, roughly 80 percent of the effects come from 20 percent of the causes. Pareto Diagram 6 steps - correct answer 1. Develop a list of causes or error types to be compared, 2. Record frequencies, 3. rank the top six in descending order, 4. find cumulative % for each of the causes responsible,5. chart and draw line Control Chart - correct answer A graphic display of process data over time and against established control limits, which has a centerline that assists in detecting a trend of plotted values toward either control limit. Upper Control Limit (UCL) - correct answer A line in a control chart that provides the largest value that is still acceptable without being labeled an abnormal variation. Lower Control Limit (LCL) - correct answer a line in a control chart that provides the smallest value that is still acceptable without being labeled an abnormal variation Rule 7 - correct answer If seven consecutive samples (quality) fall above/below mean toward the UCL or LCL (enter root cause analysis) Ishikawa diagram or Fishbone Diagram - correct answer Tool used in root cause analysis Common Cause Variation - correct answer The source of variation in a process that is inherent within the process