CPPB Prep Guide Quizzes, CPPB Exam – 435 Questions with 100% Correct and Verified Answers

CPPB Prep Guide Quizzes, CPPB Exam – 435 Questions with 100% Correct and Verified Answers An entity purchases several different types of mobile phones to meet employees' preferences. This is causing inefficiencies. What action can be taken to address and correct the inefficiencies? A. creation of performance specifications B. sole sourcing C. benchmarking D. standardization - Correct Answer standardization" "A team is trying to reach an amicable agreement with a supplier. On what should they focus? A. the positions of both sides B. mutual interests C. the bottom line D. the problem - Correct Answer mutual interests" "An agency is about to enter the negotiation of a complex agreement. What guidelines should be used to choose the team? A. high profile managers who will stand up to the other side B. a team member to match each of the members on the other side's team C. a team of lawyers and financial analysis D. those who have essential skills and knowledge relevant to the negotiation - Correct Answer those who have essential skills and knowledge relevant to the negotiation" "What signals the completion of the negotiation? A. an agreement reached at the negotiation table B. a written and executed contract C. finalized negotiation documentation D. selection of the type of contract to be used - Correct Answer a written and executed contract" "A buyer has been invited to join a supplier account rep for lunch to discuss the performance of a contract. How should the buyer respond to the invitation? A. decline the supplier's offer and suggest a meeting in the office B. join the supplier for lunch, but pay for himself C. ask the end user to join the supplier and the buyer for lunch anc count it as a business meeting D. report the supplier to the supervisor - Correct Answer decline the supplier's offer and suggest a meeting in the office" "A buyer has been working on a solicitation for several days. Now the end users have requested that the buyer mail the bid only to local suppliers. How should the buyer respond to this request? Add language to the bid that only local suppliers can submit proposals B. explain that agency procedures require that all bids be electronically posted to allow for open and fair competition C. explain that he can only put "Buy America" language in bid specifications - Correct Answer explain that agency procedures require that all bids be electronically posted to allow for open and fair competition" "The ratio between inputs such as staff hours or salary and outputs is a way of measuring what attribute? A. efficiency B. effectiveness C. contributions D. progress - Correct Answer efficiency" "Legislation enacting a sustainable procurement initiative was passed during this legislative session. The agency has a limited staff and resources with which to implement the legislation. What type of program would be most easily implemented? A. alternative fuel vehicles B. energy efficient equipment C. recycled paper D. comprehensive recycling program - Correct Answer recycled paper" "At an entity hosted small business educational and outreach workshop, the entity small business program coordinator noticed that only a few suppliers are actively participating in asking questions and discussion. In reaction, she works diligently to engage other suppliers who are not contributing. What role is she assuming? A. encourager B. observer C. information seeker D. gate keeper - Correct Answer gate keeper" "The city's IT dept has a need to purchase 20 copies of a how-to-use over-the-counter software book for various user departments within the agency. The book is commonly available and it is estimated that the total cost would be $900, which is below the established bid threshold. The buyer has confirmed that the book is not currently on any agency contracts. Which type of purchase is considered most economical in this case? A. emergency B. sole source C. pcard D. invitation for bids - Correct Answer pcard" "A buyer wishes to enter into a cooperative purchase with a regional alliance that could save a great deal of money. What is the buyer's first step? A. Determine if there is legal authority to do this B. Determine if the cost is advantageous C. Determine if local suppliers are impacted D. Determine if your terms and conditions are in compliance - Correct Answer determine if there is legal authority to do this" "While on vacation the Chief Procurement Officer left a Procurement Manager in charge of operations via an interoffice memo. The Procurement Manager was faced with an emergency purchase that needed signature for $50K. What gives him the authority to sign for this emergency purchase? A. apparent authority B. express authority C. the Procurement Manager has authority to sign because it is an emergency purchase D. implied authority - Correct Answer express authority" "An agency with a local small business preference program is accepting bids for a roofing project. Only Company C is in the local jurisdiction. Businesses located outside the local jurisdiction will have 5% of the bid amount added to their total bid amount. Company A bids $49,300. Company B bids $49,150. Company C bids $51,650. Company D bids $51,640. Which company should receive the award based on total low bid? - Correct Answer B $49,150" "When all mandatory requirements of a bid are met, what is the value of competitive quotes and competitive sealed bids? A. drives a decision based on price B. provides evaluation guidelines on which to base the award C. provides a reliable indicator of a robust supplier market D. it has no value - Correct Answer drives a decision based on price" "What is the purpose of a cost analysis? A. compares each price quoted the entity as a result of the bid process B. an attempt to protect reasonable cost in a cost benefit analysis C. helps determine the supplier's costs actually incurred for the nonstandard items D. helps determine functional requirements at the lowest possible cost without impacting need and suitability - Correct Answer helps determine the supplier's costs actually incurred for the nonstandard items" "The Sherriff's Dept is planning on acquiring a scanner to be used on work release inmates entering and leaving the jail. The scanner will have a lifespan of 10 years. The price for the scanner is $11,000. Maintenance must be performed on this machine monthly to ensure accuracy. Monthly maintenance will be $150. What is the life cycle cost for this entire purchase? A. $11,000 B. $29,000 C. $18,000 D. $36,000 - Correct Answer $29,000" "Dept of Water Resources is preparing a bid document for a new and complex composite water meter. What action should the buyer take to better ensure responsive bids? A. use brand name or equivalent specifications B. determine the industry standards for meter suppliers C. determine the life cycle cost of the meter D. schedule a pre-bid conference - Correct Answer schedule a pre-bid conference" "An agency is deciding whether to purchase new or used riding mowers. What is the most appropriate analysis method to use to make this decision? A. historical price analysis B. life cycle cost analysis C. cost analysis D. price analysis - Correct Answer life cycle cost analysis" "Five entity owned buildings are under renovation and the parts of these renovations incude replacing the flooring. Each building has an estimated 4400 sq ft of floor surface that will require new flooring. 65% will be tile and 35% will be hardwood. If the tile is $8.00 per sq ft for the supply and install, what is the estimated cost of this project? A. $39,820 B. $418,000 C. $218,900 D. $199,100 - Correct Answer $199,100" "The Sherriff's Dept is requesting that a solicitation be put out for commissary items for the county jail. To assist in maintaining order and for the safety of county employees and the inmates, the dept is providing the buyer with a list of specific items to be procured. Little to no deviation from this list will be allowed. Under the circumstances, what is the most appropriate type of specifications taht the buyer should use? A. combination B. design C. brand name or approved equal D. performance - Correct Answer brand name or approved" "A Dept Manager has requested that the Procurement Dept issue a request for bids for their yearly supply of pipe and fittings. The buyer researched the market and found pricing for pipe and fittings remained relatively stable. What type of contract should the buyer recommend? A. definite quantity term contract B. spot purchase C. time and materials contract D. term contract - Correct Answer definite quantity term contract" "The Corrections Dept has a budget of $1,000,000 annually for the purchase of frozen vegetables. The buyer will issue an invitation for bids. How should the budget value be handled in the solicitation? A. should be included to help the bidders understand their effort or quality B. should be included to create a level playing field which enhances the quality and competitiveness of responses C. it is nonessential information for formulating a bid for this type of procurement D. including the budget will tend to push up the bid values - Correct Answer should be included to create a level playing field which enhances the quality and competitiveness of responses" "An agency issued an invitation to tender with the lowest responsive and responsible bidder as criteria for award. Four contractors submitted bids. The low bidder was a contractor with whom the entity had documented performance issues in the past. The last contract had ended with a show cause letter for poor performance when the contract term ended. What would be the most appropriate step for the entity to take to ensure the project will be completed on time and within budget? A. bypass the low bid and award to the next responsive and responsible bidder B. conduct a post award startup and conference C. conduct a briefing D. issue a conditional award subject to contractor submitting a larger performance bond than originally requested - Correct Answer conduct a post award startup and conference" "The procurement professional was tasked with organizing a negotiation with a new contractor for a long term contract for the supply of widgets. Neither side will budge on some moderate issues. What planning activity could the official have put more effort into to avoid this impasse? A. conducting a mock negotiation B. analyzing the other side's tactics C. generating a variety of options D. designing optimal solutions - Correct Answer generating a variety of options" "During the negotiation, it may be necessary to do which of the following? A. hide your intentions from the other team B. rigidly adhere to specific details C. anticipate the other party's tactics and plan counter-tactics D. adjourn and conduct brainstorming sessions to develop team options - Correct Answer anticipate the other party's tactics and plan counter-tactics" "A buyer is meeting with a new supplier for the first time to begin negotiating a maintenance contract for the company's products and equipment. What key items should the buyer cover with the supplier? A. terms and conditions of that contract B. agency procedures C. supplier handbook D. contractual terms and the supplier guidelines developed by the entity - Correct Answer contractual terms and the supplier guidelines developed by the entity" "What is the responsibility of a procurement professional when conducting a negotiation? A. achieve the agency's expected results at all costs B. document, record and acknowledge each step of the process C. ensure that all members of the negotiation team have rehearsed strategies and roles D. ensure that the other party has a comfortable and amiable negotiation environment - Correct Answer document, record and acknowledge each step of the process" "On what are good negotiated agreements based? A. the interests of both parties B. a balance of powers C. the position of both parties D. good friendships between both parties - Correct Answer the interests of both parties" "The agency team is anticipating a tough negotiation. What action should they take to ensure that they are protecting themselves from making a bad agreement? A. conduct a mock negotiation B. establish a bottom line C. develop a BATNA D. bring in a mediator - Correct Answer develop a BATNA" "After the negotiation team is chosen what important preparatory step should be taken next? A. establish the ground rules B. conduct a mock negotiation C. agree on the goal of the negotiation D. determine who will document the negotiation - Correct Answer establish the ground rules" "A contractor has appealed a decision rendered by the authorities. What determines if the contractor must continue working? A. contract termination clause B. contract terms and conditions C. contractor's scope of work D. request for equitable adjustment (REA) - Correct Answer contract terms and conditions" "An agency's warehouse operator received a shipment of 50 boxes of screws. After a cursory expection, the operator begins using the screws immediately. After using about twenty of the screws over the next two days, the operator is disturbed by the fact that 8 of the 20 screws used, cracked after about six hours of use. At that point, the operator started to inspect the remaining boxes and realized that several screws in each box appeared to have a crack or had what looked dlike a weak spot in the middle, concluding that the screws were defective. The operator calls the seller and lets him know he is revoking acceptance of the shipment. The seller says he cannot revoke the shipment because the goods were accepted 2 days ago. Legally, what is the best explanation of this situation? A. Within a reasonable amount of time, the agency has a right to revoke acceptance when they become aware of a latent defect. B. Because the - Correct Answer within a reasonable amount of time, the agency has a right to revoke acceptance when they become aware of a latent defent" "An award for a large construction contract has been made and the post-award conference has taken place. What should the contract office do next? A. make sure the contractor understands the technical requirements B. produce a formal report summarizing the major issues and identify issues not resolved C. discuss payment proceedings D. schedule a follow up meeting to monitor performance - Correct Answer produce a formal report summarizing the major issues and identify issues not resolved" "An agency purchases color toner for their printers from a supplier through a bid process. The delivery of the toner has been an issue and recently the cartridges have been malfunctioning in the printers. What should the buyer do first? A. terminate the contract for non-performance B. document the performance in the supplier file and notify the supplier for corrective action C. purchase the toner from the next low bidder D. finish the contract and remove the supplier from the next bid - Correct Answer document the performance in the supplier file and notify the supplier for corrective action" "A buyer was informed that the roof of a new building delivered for official occupancy six months ago was leaking. A third party roof engineer hired by the agency determined that the leaking was due to the inconsistent mil thickness of the roofing membrane material. The buyer can request the roofing manufacturer to compensate them for what reason? A. latent defect B. patent defect C. substantial completion D. acceptance of minor nonconformities - Correct Answer latent defect" "A contract is issued for a road resurfacing project. The contractor commences the work but after a day, phones the buyer to say that the project will be delayed. The contractor states the specifications were not accurate and there is a requirement to add aggregate to raise the road level. What is the buyer's first step? A. issue a purchase order for the additional aggregate B. phone the project authority to find out when the contractor started C. contact the legal dept D. review the contract with the project authority and the contractor to determine the problem - Correct Answer review the contract with the project authority and the contractor to determine the problem" "The county has contracted with a band to perform at the state fair. The band must arrive two days prior to the concert date to prepare. Five days prior to when the band was to arrive, the county experienced a severe storm that caused major damage to the stage. As a result, the band had to find and secure, at their expense, another local location for one day to practice for their show. What change must the county make to the band's contract? A. complete a change order to allow for the change B. move the concert to another venue C. make a reasonable equitable adjustment D. delete a day of work from the band's contract - Correct Answer make a reasonable equitable adjustment" "An agency is dealing with the poor performance of one of its contractors. The building manager tried to resolve the problem with the on-site supervisor, buy there was no change. What is the next step the agency should take? A. terminate the contract for poor performance B. contact legal representative for breach of contract C. contact the on-site supervisor again to work on the issues D. contact the contractor to resolve the issues - Correct Answer contact the contractor to resolve the issues" "An agency hired an architect through a competitive process to design a new civic center. After the conceptual design was approved, the agency's council pushed the project back five years due to a recession. If language in the contract permitted it, what would be the most likely step for the agency? A. termination for cause B. termination for convenience C. declare force majeure and terminate the contract D. suspend the contract until funds are available - Correct Answer termination for convenience" "The operation of a municipal owned campground is licensed to ABC Corporation. After contract execution it was discovered that the address of the corporation listed for notices was incorrect. What type of contract modification would most likely be used? A. bilateral modification B. change order C. amendment D. unilateral modification - Correct Answer amendment" "The loading dock crew at an entity warehouse took receipt of a shipment from a supplier. One day later the shipment was inspected and damaged goods were identified. When the supplier was notified they claimed that the entity had accepted the goods and that they (the supplier) were no longer responsible. What should the entity do first? A. immediately return the damaged goods to the supplier B. contact the user department to see if they will accept the damaged goods C. remind the supplier that taking receipt of a shipment is not the same as accepting a shipment D. find another supplier and break the contract with this supplier - Correct Answer remind the supplier that taking receipt of a shipment is not the same as accepting a shipment" "New kitchen equipment in the Governor's residence kitchen was competitively bid, awarded and the order for the equipment has been placed. The Director of General Services discovered that the Governor and First Lady will be out of residence for the next three weeks. Knowing it would be easier for the Genral Services staff to install the equipment with the Governor and First Lady away, the Director calls her procurement officer to see if anything can be done to move the installation forward. What should the procurement officer do? A. call the supplier to see if the order can be expedited B. cancel the order and buy the equipment locally C. go forward with the project as it is currently scheduled in the contract documents D. review the order acknowledgment to check on the estimated ship date of the equipment - Correct Answer call the supplier to see if the order can be expedited" "The buyer contacts Widgets-R-Us to see if an item can be shipped sooner than what had been originally contractually agreed upon. The supplier states they can deliver in one week. What should the buyer do? A. thank the supplier and wait for the delivery to arrive B. notify the ordering dept that the items will arrive in one week C. send the supplier an amended purchase order to accept D. cancel the delivery - Correct Answer send the supplier an amended purchase order to accept" "A buyer ordered books from a contracted supplier, which would be used by students when school begins in two months. The following Monday, she received confirmation from the contractor confirming that the books have been received by the shipping company; however on Tuesday, she is notified that the delivery is currently delayed because the shipping company is experiencing a strike by its drivers. What would be the buyer's best response to this situation? A. demand the contractor ship more books with a different carrier in order to meet the delivery parameters set forth in the contractual agreement B. declare this delay unforeseeable and allow the contractor a reasonable amount of additional time for delivery C. declare this delay as grounds for default and issue a cure letter to the contractor D. refer to tort law and procedures in her jurisdiction - Correct Answer declare this delay unforeseeable and allow the contractor a reasonable amount of additional time for delivery" "The statewide master contract for furniture systems requires that the supplier maintain safety stock levels that can accommodate the state's anticipated short-notice requirements due to lack of warehouse space in remote areas of the state. What type of inventory management is this? A. first in, first out B. min/max levels C. last in, first out D. just in time - Correct Answer min/max levels" "While conducting post award activities, the procurement staff realizes that the delivery schedule is lagging behind. What should the buyer do to avoid problems with the delivery requirements? A. expedite the deliveries B. remind the supplier of the performance risk clause C. follow up with the supplier D. enact quality assurance steps - Correct Answer follow up with the supplier" "What action should always be taken when an order is delinquent? A. document it B. investigate it C. protest it D. accept it - Correct Answer document it" "Good inventory management focuses on what goal? A. providing internal customers with as many different choices as possible B. eventually discontinuing all goods maintained in inventory C. minimizing expenses while maximizing supplies D. shifting all supplies to just-in-time management - Correct Answer minimizing expenses while maximizing supplies" "The O-rings used with hydraulic cylinder pistons have a shelf life of 2 years. What inventory methodology should the agency's warehouse use to issue these rings? A. LIFO B. FIFO C. JIT D. Procurement cards - Correct Answer FIFO" "Special chemical-resistant valves for the waste water treatment plant would be classified as what type of item? A. Class A B. Class B C. Class C D. Unclassified - Correct Answer Class A" "What can a buyer learn from looking at an entity's strategic plan? A. how to respond to political changes B. guidance in handling a current crisis C. how to respond to technology changes D. the allocation of procurement resources - Correct Answer the allocation of procurement resources" "An entity in Canada wishes to forecast its use of indoor and outdoor pool facility chemicals. Which of the following methods best depicts the usage trends? A. fixed period method B. first in, first out C. weighted moving average method D. economic ordering quantity method - Correct Answer weighted moving average method" "A buyer is responsible for the purchase of diesel fuel. In order to best meet this agency's needs, what must the buyer do? A. conduct time series forecasts to better predict future costs B. constantly research and scan the market for changes and trends C. conduct a cost/benefit analysis of potential acquisition methods D. determine when and where to curtail expenditures in the event of revenue shortfalls - Correct Answer constantly research and scan the market for changes and trends" "A customer department is trying to determine what office equipment they need versus what would be nice to have. What type of analysis should be conducted to address this situation? A. conduct a total cost of owernship analysis B. conduct a cost analysis C. conduct a value analysis D. conduct a spend analysis - Correct Answer conduct a value analysis" "The Chief Procurement Officer for a jurisdiction announces that she will be retiring 3 years from now. What is the BEST next step the jurisdiction should take to ensure a smooth transition for this role? A. identify a current, qualified employee interested in advancement to this position B. provide horizontal training opportunities to all procurement employees C. establish a succession plan structure for the jurisdiction D. schedule retraining sessions for all employees - Correct Answer establish a succession plan structure for the jurisdiction" "If a govt entity wants to determine how many reams of printer paper to carry in inventory, accurate records of which of the following data is required? A. the number of types of reams that were drawn from inventory last year B. the average increase in price of reams of paper over the past 12 months C. the weekly number of reams of paper type issued for the last 52 weeks D. the number of stock-outs of paper last year - Correct Answer the weekly number of reams of paper type issued for the last 52 weeks" "Which type of market condition would likely prompt a spot bid? A. political turmoil in the area from which a commodity is purchased? B. history of price fluctuation demonstrates a stable market C. level and nature of competition within the supplier community is consistent D. alternative or substitute products are readily available - Correct Answer political turmoil in the area from which a commodity is purchased" "The plan describes an objective in detail, specifies the outcome, when it should be finished and its chance of success. Which objective attribute is missing? A. realistic B. assignable C. measurable D. time-related - Correct Answer assignable" "What step should an agency take after a disaster to ensure continuous improvement of its Continuity of Operations Plan? A. conduct a final accounting of all disaster related expenses B. confirm completion of all required documentation C. confirm that the agency level COOP was aligned with the jurisdictional COOP D. conduct an after action review - Correct Answer conduct an after action review" "A jurisdiction is in the initial phase of developing a strategic sourcing strategy across all departments. So far, the purchase history of each department for the past fiscal year has been compiled into one database. What is the BEST next step for the jurisdiction? A. generate a Procurement Profile B. gather 2 additional years of purchase history from each department C. begin analyzing the departments' spending patterns D. assess risk levels for each expenditure category - Correct Answer gather 2 additional years of purchase history from each department" "Procurement Technology - Correct Answer Helps accelerate business improvements" "Results Oriented Budgeting - Correct Answer Attempts to link a resource allocation to performance criteria" "Budget Cycle - Correct Answer 1. Planning 2. Formalization 3. implementation 4. evaluation" "Procurement Cards - Correct Answer payment method whereby internal customers are empowered to deal directly with suppliers using a credit card" "Four principles of negotiation - Correct Answer 1. separate people from the problem 2. create a variety of options before deciding which to pursue 3. focus on interests, not positions 4. use objective criteria" "people elements to negotiation - Correct Answer differences of perception, emotions, communications" "differences of perception - Correct Answer it is crucial for both sides to understand the other's viewpoint" "emotions - Correct Answer negotiation can be a frustrating process" "communications - Correct Answer negotiators may not be speaking to each other, but may simply be grandstanding for their respective constituencies" "establish a BATNA - Correct Answer The Best Alternative To a Negotiated Agreement" "stonewalling - Correct Answer this occurs when one side has no intention of reaching an agreement unless there is an irresistible offer." "good samaritan - Correct Answer the other side is using this technique when it acts as if it is doing you a favor or making a great sacrifice with its offer in order to put you off guard and persuade you to accept it" "opposition negotiation tactics - Correct Answer stonewalling, good samaritan, take it or leave it, splitting the difference, nickel and dime, good/bad cop, pity me, piece-by-piece, total package, refusal to negotiate, status, escalating demands, divide and conquer, defense, win/win" "take it or leave it - Correct Answer when the other side has made its final offer and says it will no longer negotiate" "splitting the difference - Correct Answer this involves offering to cut the dollar difference in half, thus avoiding the discussion of the details of the deal" "nickel and dime - Correct Answer the other side wants to negotiate each and every point" "good/bad cop - Correct Answer this tactic is used to elicit feelings of sympathy and understanding in order to get concessions" "pity me - Correct Answer this tactic is designed to rely on the sense of fair play and make it hard to walk away" "piece-by-piece - Correct Answer this tactic is used to negotiate each item of a contract" "total package - Correct Answer this tactic is used when an offer is acceptable, but one or two major elements still need to be negotiated." "refusal to negotiate - Correct Answer in this tactic the other side wants a concession even to talk" "status - Correct Answer sometimes the party you are negotiating with is perceived to have a higher status, such as when the president of a company personally negotiates with a buyer." "escalating demands - Correct Answer extreme demands may be made to persuade you to lower your expectations for a final agreement." "divide and conquer - Correct Answer this is used to persuade various members of the team to accept the opposition's position" "defense - Correct Answer this tactic tries to keep the other side on the defensive" "negotiation tactics - Correct Answer win/win, spiraling agreements, changing of position, gathering information, making the cake bigger" "win/win - Correct Answer the goal of principled negotiation is that the interests of both parties are satisfied" "spiraling agreements - Correct Answer begin by reaching a minimum agreement even though it is not related to the objectives and build, bit by bit, on this first agreement" "changing of position - Correct Answer formulate the proposals in a different way, without changing the final result" "gathering information - Correct Answer ask for information from the other party to clarify their position" "making the cake bigger - Correct Answer offer alternatives that may be agreeable to the other party, without changing the terms" "four activities of a price analysis - Correct Answer 1. review the competitive prices offered 2. compare with catalog or published price data 3. compare with historical prices 4. obtain data from other jurisdictions that have procured the same product or service" "Conflict resolution - Correct Answer mediation, arbitration, litigation" "mediation - Correct Answer a voluntary, flexible technique used to resolve disputes" "arbitration - Correct Answer a process by which a dispute between parties is presented to one or more disinterested parties for a decision whose decision the contending parties agree to accept with no further appear process." "litigation - Correct Answer a process by which one party to a contract brings suit against the other party in a court of law" "general conflict resolution skills - Correct Answer communication, listening, summarize, clarify, good speaking skills, communication side-trackers, win-win options, brainstorming, find a fair solution" "communication - Correct Answer conflicts are often caused by problems in communication" "listening - Correct Answer it is important to listen carefully" "summarize - Correct Answer when a person is finished expressing a thought, summarize the facts and emotions behind what they have said so that they know you have understood what they've said and how they are feeling." "clarify - Correct Answer ask questions to clarify or make clearer different parts of the problem to make sure that you fully understand the other person's perspective" "good speaking skills - Correct Answer send a clear message, with a specific purpose and with respect to the listener" "communication side-trackers - Correct Answer don't interrupt, criticize, laugh at the other person, offer advice or bring up your own experiences or change the subject" "win-win options - Correct Answer an idea or suggestion in which both sides can benefit is called a win-win option" "brainstorming - Correct Answer the first step in problem solving is to come up with as many ideas as possible" "find a fair solution - Correct Answer then go through the ideas using fair criteria to see which idea might be best" "basic steps to conflict resolution - Correct Answer 1. personal preparation 2. obtain agreements 3. state your initial positions/issues 4. restate each other's initial position 5. begin workin on solutions 6. summarize points of agreement and produce a solution 7. follow-up" "personal preparation - Correct Answer review your agreements; be aware of your feelings." "obtain agreements - Correct Answer agree on the conflict resolution process, agree to treat each other with respect" "state your initial positions/issues - Correct Answer take turns, focus on specific incidents, describe behavior and feelings, don't interpret the other's behavior" "restate each other's initial position - Correct Answer take turns, restate what the other said, make corrections if necessary, reflect on how you feel" "begin working on solutions - Correct Answer identify underlying issues, define your success criteria and brainstorm mutual solutions" "summarize points of agreement and produce a solution - Correct Answer create a solution that is as specific as possible, write it down, agree to maintain confidentiality, agree to follow-up" "follow-up - Correct Answer check on whether the solution is being followed, revise if necessary and discuss what you learned" "nominal group technique - Correct Answer a group decision-making technique that focuses on generating alternatives and selecting among them by asking group members to independently write down ideas, present them in turn, clarify them for the group and rank them by voting privately." "stages of negotiation - Correct Answer Planning, actual negotiations, completion" "nickel and dime - Correct Answer the other side wants to negotiate each and every point" "process improvement - Correct Answer increase in value resulting from a modification in any phase of the procurement and/or supply process" "Process alignment to organization goals - Correct Answer all processes, people and resources should be aligned to business goals" "Process first - Correct Answer improvement focuses on incorporating cost effective and goal oriented processes" "non-value added activities - Correct Answer generate zero or negative return on investment" "value added activities - Correct Answer increase the value of output" "Customer focus - Correct Answer align processes to achieve higher customer satisfaction" "benchmark regularly - Correct Answer continually and frequently determine if the costs of performing business process outweigh the benefits" "establish who owns the process - Correct Answer personal responsibility" "build central points into process - Correct Answer points where customers decide if the process is meeting current benchmarks" "Standardize similar processes - Correct Answer saves time and money" "make change now - Correct Answer change process should be done immediately" "use right measures - Correct Answer use measurements to improve process" "process improvement programs - Correct Answer benchmarking, customer surveys" "benchmarking - Correct Answer measuring a process service or product against the characteristics of the recognized leaders in the given area of review" "economy and efficiency audits - Correct Answer examine a governmental unit's managerial and administrative priorities for economy and cost efficiency" "customer surveys - Correct Answer measure client satisfaction by rating the procurement staff performance over the stated period" "program audits or evaluations - Correct Answer monitor results to determine the extent to which a governmental unit has achieved program objectives" "standard - Correct Answer result of a particular standardization effort approved by the recognized authority" "performance audits - Correct Answer reviews all governmental operations and includes all of the other types of audits" "standardization - Correct Answer adoption of a single product or group of products to be used by different organizations or all parts of one organization" "supplier manuals - Correct Answer provide formal and extensive information for suppliers seeking to do business with the organization" "electronic commerce - Correct Answer integration of electronic data interchange, ETF, and similar techniques into a comprehensive electronic based system of procurement functions" "audit reports - Correct Answer interdepartmental, intradepartmental, higher level management" "post consumer - Correct Answer materials made from commodities that have been used by consumers" "interdepartmental reports - Correct Answer inform the management concerning departmental matters" "audit - Correct Answer detailed review and examination of records" "pre-consumer - Correct Answer materials left over in manufacturing processes and reused in a consumer product" "three forms of authority - Correct Answer express, implied, apparent" "interdepartmental reports - Correct Answer distribution to other departments on a need to know basis" "electronic sourcing - Correct Answer obtaining bids from different suppliers via a single online portal" "procedure manuals - Correct Answer written at a finer level that sets out processes, forms, and steps" "procurement technology - Correct Answer helps accelerate business improvements" "preference - Correct Answer advantage given to bidders/offerors based on pre-established criteria" "four types of audits - Correct Answer financial compliance, economy & efficiency, program or evaluations, performance" "standardization committee - Correct Answer used to create standards" "purposes of public budgeting - Correct Answer goal attainment, financial control, managerial accountability" "express authority - Correct Answer explicitly given in direct language" "rational budget decision model - Correct Answer inter sector efficiency, inter program efficiency, intra program efficiency" "inter sector efficiency - Correct Answer determines whether or not the cost of a government activity yields more benefits to society than if it remained in the private sector" "financial and compliance audits - Correct Answer performed by accounting firms to determine whether transactions are recorded and verify accuracy" "inter program efficiency - Correct Answer judges competing programs and allocates resources to the program that provides the greatest benefits" "intra program efficiency - Correct Answer determine within each program if resources should be combined to maximize the net benefits from any given expenditure increment" "performance budgets - Correct Answer relate expenditures to workloads" "line item budgets - Correct Answer fixed budgets with monies appropriated for a particular period, usually one year" "other types of budgets - Correct Answer performance budgets, program budgets, zero based budgets, results oriented budgeting" "implied authority - Correct Answer determined by inferences and reasonable deductions arising out of the conduct of the principal toward the agent" "apparent authority - Correct Answer principal allows or permits a person to function in a capacity that creates the illusion the person is an authorized agent" "how are policies and procedures maintained? - Correct Answer policy manuals, procedure manuals, supplier manuals" "program budgets - Correct Answer long range with multiyear plans prepared along with budget requests" "policy manuals - Correct Answer centrally written and used to guide behavior toward specific organizational objectives" "higher level management reports - Correct Answer issued to senior management and other key personnel" "electronic procurement - Correct Answer conducting all or some of the procurement function over the internet" "simplification program - Correct Answer screening the agency's inventory in order to determine which items should be consolidated, updated, or disposed" "zero based budgets - Correct Answer relate expenditures and revenue to workloads and organize budget presentations according to "decision packets" of cost centers where alternative levels of service delivery can be specified" "joint use agreements - Correct Answer agreements between various government agencies that may involve the shared use of public property" "debriefing - Correct Answer contracting authority will meet with those parties whose proposals were not awarded" "protest - Correct Answer written object by a potential interested party to a solicitation or award of a contract with the intention of receiving a remedial result" "cost analysis - Correct Answer review and evaluation of cost data for the purpose of arriving at costs actually incurred or estimated" "market oriented pricing - Correct Answer occurs when prices are defined according to the range of the quality of the product or service provided by the supplier" "value based pricing - Correct Answer based upon the perceived or actual value that the procurement professional will receive" "market based pricing - Correct Answer where pricing is contingent on the customer's current demand and a willingness of the competitors to supply similar products or services" "cost based pricing - Correct Answer when a margin of profit is added to reasonable labor, material and overhead costs" "price analysis - Correct Answer process of examining and evaluating a prospective price without performing cost analysis" "addendum - Correct Answer written change, addition, alteration, correction or revision to a contract document" "procurement of the product or service - Correct Answer identify potential suppliers of the product or service" "demand analysis - Correct Answer used to estimate annual requirements based on the previous year plus anticipated use for the upcoming year" "components of a buying plan - Correct Answer demand, market, supplier and value analysis" "market analysis - Correct Answer researching product availability market volatility, supply and demand and price" "supplier analysis - Correct Answer evaluates potential new sources along with current providers" "value analysis - Correct Answer organized effort directed at analyzing the functions of a product or service" "service function - Correct Answer one in which a designated unit relieves the rest of an organization from performing a function that is common to all units in that organization" "staff function - Correct Answer to advise and assist affected groups within the organization without the connotation of authority" "line functions - Correct Answer includes inventory management, warehouse, shipping and receiving" "considerations for keeping inventory - Correct Answer lead time, recovery, stockless purchasing, just-in-time" "lead time - Correct Answer period from date of ordering to date of delivery" "recovery - Correct Answer ability of procurement to obtain urgently required materials and services from a supplier at premium cost" "stockless purchasing - Correct Answer organization has no responsibility for inventory of the goods being purchased" "just-in-time - Correct Answer delivery was developed in order to reduce inventory and warehouse management problems" "statutory laws - Correct Answer constitutions, statutes, ordinances, and charters passed by governments" "administrative laws - Correct Answer written rules and regulations and entity policy" "common law - Correct Answer based on customs and traditions and codified through the legal system" "laws of agency - Correct Answer someone who acts on behalf of a principle" "specification - Correct Answer precise description of the physical or functional characteristics of a product or service" "requirements analysis - Correct Answer value analysis applied to the writing of specifications to eliminate products or services that are not cost effective" "design specification - Correct Answer establishes the characteristics an item must possess including details of how its manufactured" "performance specifications - Correct Answer description of a product or service that provides a general functional recital of performance characteristics" "confirmation specification - Correct Answer incorporates, to the degree necessary, attributes of both design and performance specifications" "qualified products list - Correct Answer list of items that have been examined and have satisfied all applicable qualification requirements" "tolerance - Correct Answer specified allowance for variation in weight or other designated measurement" "blanket orders - Correct Answer agreement to purchase a given quantity of specific goods over a specified period of time" "term contracts - Correct Answer a source of supply is established for a specified period of time for services or supplies" "schedule contract - Correct Answer consolidates agency requirements by pre-establishing a bid opening date and require bid submittals by a certain time" "systems contract - Correct Answer establishes a source of supply for a specified period for a large group or related family of materials" "requirements contract - Correct Answer indefinite delivery/indefinite quantity contract where all actual purchase requirements during the contract period are filled by selected supplier" "open end contract - Correct Answer sets forth general provisions of supplies and services that may be delivered or performed in any given time" "spot purchases - Correct Answer one time purchases" "term contracts - Correct Answer structured on a schedule depending upon the volatility of price and the ability of the supplier to deliver for an extended period" "incentive contract - Correct Answer includes a means to reward the contract for reaching predetermined goals" "time and materials contract - Correct Answer provides for contractor payment based on a direct labor, hourly rate" "terms and conditions - Correct Answer standard language that includes rules which apply to bids and offers" "types of risk - Correct Answer proposal risk, surety/liability risk, contractual risk, schedule risk, performance risk" "proposal risk - Correct Answer describes the item of service purchased through legal documents and scopes" "surety and liability risk - Correct Answer protects financial and legal interests of the agency" "contractual risk - Correct Answer establishes change procedures" "schedule risk - Correct Answer ensures timely delivery" "performance risk - Correct Answer defines conditions under which acceptance will occur and what inspection is required" "definite - Correct Answer specific requirement quantity and delivery date have been established" "requirements delivery contract - Correct Answer when the public agency agrees to purchase all requirements for a certain period of time from the contractor" "bid bond - Correct Answer bidder will accept contract as bid or else the surety will pay a specific amount" "fidelity bond - Correct Answer insurance against losses due to dishonesty of an employee" "payment bond - Correct Answer guarantees subcontracts will be paid for labor and materials expended on contract" "performance or completion bond - Correct Answer protects public entity from loss due to the inability of the bidder to complete contract" "competitive negotiation - Correct Answer method for obtaining goods, services and construction for public use in which may be conducted" "identification - Correct Answer action of the public agency in recognizing the availability of products or services within marketplace" "investigate - Correct Answer collecting and analyzing information related to a specific commodity or service" "market surveillance - Correct Answer high level review of the industry examines all of the activities of the market" "market research process - Correct Answer market surveillance, investigation, identification, procurement of the producer, or product" "market research - Correct Answer collecting and analyzing information about capabilities within the market to satisfy agency needs" "lease-purchase decision - Correct Answer based on the results of a cost/benefit analyses of the costs to own costs to lease, and the advantages and disadvantages" "disadvantages of leasing - Correct Answer cost and control" "partial payment leases - Correct Answer gives lessee credit for the residual value of the leased item after the lease period is complete" "full payment leases - Correct Answer lessee pays the full amount plus interest charges and other costs" "types of financial leases - Correct Answer full payout leases, partial payout leases" "financial leases - Correct Answer used as a financing tool and may generate long term benefits" "operating leases - Correct Answer used to fulfill short-term requirements when there is danger of rapid obsolescence" "lease option types - Correct Answer operating leases, financial leases" "life cycle cost - Correct Answer total cost of ownership over the lifespan of the asset" "supply and demand - Correct Answer quantity of goods available for sale at a given price and the level of consumer need for those goods at a given price" "performance based contracting - Correct Answer results oriented contracting method that focuses on the outputs, quality, or outcomes that may tie at least to a portion of a contractor's payment" "statement of work - Correct Answer proposed solution by the successful proposer responding to the scope of work" "scope of work - Correct Answer developed by procurement to be included in the solicitation to procure services or more complex combinations of products and services" "retraining - Correct Answer prepares employee for revisions in current processes and procedures" "remedial training - Correct Answer improve employee's job performance" "vertical training - Correct Answer develop employee diversification and focus on special skills" "types of training - Correct Answer initial, horizontal, vertical, remedial, retraining" "initial training - Correct Answer provided to new employees to expose them to the body of knowledge to master position" "cross-functional team - Correct Answer represent a variety of functions and levels in the organization but share a clear purpose and their combined efforts are needed to achieve that purpose" "self-directed teams - Correct Answer responsible for carrying out an entire process all the way to the customer" "functional teams - Correct Answer follow traditional models characterized by a manager and subordinates" "types of teams - Correct Answer functional teams, self-directed teams, cross-functional teams" "adjourning - Correct Answer when goals have been accomplished" "performing - Correct Answer team reaches maturity to accomplish the goal and ability to cope with conflicts or problems" "norming - Correct Answer group interaction changes as members agree on a common goal, assign individual tasks and roles" "storming - Correct Answer members are comfortable with one another and have assessed everyone's strengths and weaknesses" "forming - Correct Answer team comes together and members get acquainted" "phases of a team - Correct Answer forming, storming, norming, performing, adjourning" "team roles - Correct Answer leader, team facilitator, team recorder, time keeper" "training - Correct Answer may also be provided to suppliers about policies and procedures" "websites - Correct Answer increasingly used communication channel" "trade shows/expos - Correct Answer brings clientele and suppliers together in a non-competitive atmosphere" "loyalty - Correct Answer demands that the procurement staff first be faithful and dedicated to the entity and remain free from any conflict of interest" "honesty - Correct Answer demands that procurement professionals must tell the truth in all of their dealings, both with contractors and public" "impartiality - Correct Answer demands that procurement professionals treat all suppliers and contractors equally without discrimination" "codes of ethics - Correct Answer impartiality, honesty, loyalty" "transparency - Correct Answer easily accessible and understandable policies and processes" "service - Correct Answer obligation to assist stakeholders" "professionalism - Correct Answer upholding high standards of job performance and ethical behavior" "impartiality - Correct Answer unbiased decision-making and action" "ethics - Correct Answer acting in a manner true to these values (professional values)" "accountability - Correct Answer taking ownership and being responsible to stakeholders for our actions" "professional values - Correct Answer accountability, ethics, impartiality, professionalism, service, transparency" "benefits of technology - Correct Answer reduction, collaboration, accurate and instant information, improved management flows, risk reduction, increase competition, diversity and inclusion, transparency, improved audits" "Ensuring compliance - Correct Answer interviews, checklists, site visits, samples, demonstrations, tests, inspection" "Interviews - Correct Answer should be conducted with suppliers when the agency is purchasing new commodities for the first time." "checklists - Correct Answer can help track all required documentation and certifications" "site visits - Correct Answer generally required to ensure that the supplier is aware of the site conditions under which the contract will be performed." "samples - Correct Answer provided by suppliers either before or after the opening of bids, as provided for in the solicitation." "demonstrations - Correct Answer can be used during the supplier evaluation phase of an RFP for evaluating software to determine if the proposed software meets specifications" "tests - Correct Answer can be performed on samples after the contract award, but before production begins" "inspection - Correct Answer another technique used to ensure that the supplier has provided acceptable goods or services" "three types of inspections - Correct Answer in-process inspection, receiving inspection, final inspe