ABQAURP: Quality Improvement, Management, And
Assurance – Questions & Complete Solutions
Abraham Flexner Correct Answer -quality should be measured,
outcomes are critical evolved from his initial idea.
EA Codman MD Correct Answer -Boston surgeon, early 1900s. Founded
ACS and Hosp Standardization Program which became JCHO.
John Williamson MD Correct Answer -Pioneer leader in health care
outcomes research and its implementation, awarded EA Codman award in
2000.
Avedis Donabedian MD Correct Answer -individual who brought
modern quality assurance techniquest to modern medicine. Emphasized
structure, process and outcomes as focal points of analysis of medical care
quality.
Walter Shewhart Correct Answer -Plan Do Check Act. His main work
was statistical quality control.
W. Edwards Deming MD Correct Answer -Introduced 14 points for
managment and 7 deadly diseases. Believed system had more impact than
individuals. Cited two possible reasons for undesirable performance:
special cause and common cause
Special Cause Correct Answer -results from an unpredicted action on a
system. Ex: increase LOS due to injuries from hospital roof collapse. Look
like blips on a control chart. Utilize the most resources to correct, but have
the least impact on improving the system
Common Cause Correct Answer -day to day variations within a system.
Result in zigzagging of the measurement within the standard deviation. Has
the greatest impact on improving pt outcomes.
Joseph Juran Correct Answer -Total Quality Control. While many factors
influence a system, only a vital few factos will significantly change the
system. This is complementary to special cause and common cause.
Assurance – Questions & Complete Solutions
Abraham Flexner Correct Answer -quality should be measured,
outcomes are critical evolved from his initial idea.
EA Codman MD Correct Answer -Boston surgeon, early 1900s. Founded
ACS and Hosp Standardization Program which became JCHO.
John Williamson MD Correct Answer -Pioneer leader in health care
outcomes research and its implementation, awarded EA Codman award in
2000.
Avedis Donabedian MD Correct Answer -individual who brought
modern quality assurance techniquest to modern medicine. Emphasized
structure, process and outcomes as focal points of analysis of medical care
quality.
Walter Shewhart Correct Answer -Plan Do Check Act. His main work
was statistical quality control.
W. Edwards Deming MD Correct Answer -Introduced 14 points for
managment and 7 deadly diseases. Believed system had more impact than
individuals. Cited two possible reasons for undesirable performance:
special cause and common cause
Special Cause Correct Answer -results from an unpredicted action on a
system. Ex: increase LOS due to injuries from hospital roof collapse. Look
like blips on a control chart. Utilize the most resources to correct, but have
the least impact on improving the system
Common Cause Correct Answer -day to day variations within a system.
Result in zigzagging of the measurement within the standard deviation. Has
the greatest impact on improving pt outcomes.
Joseph Juran Correct Answer -Total Quality Control. While many factors
influence a system, only a vital few factos will significantly change the
system. This is complementary to special cause and common cause.
