Exam 421 Window Clerk 104 questions
and complete solutions.
Exam 421 Window Clerk 104 questions
and complete solutions.
GIST - ANSWER Greeting Customers, Inquiring their needs, Suggesting options best to the customers'
needs and Thanking them for coming to the US Postal Service
Processing Categories - ANSWER Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside
Parcels.
Letter-Size Mail - ANSWER Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25"
thick. Max weight 3.5 oz
Postcards - ANSWER Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness
Flat-Size Mail - ANSWER Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than
11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum
flat-size dimensions MUST exceed maximum letter-size dimensions.
Machinable Parcels - ANSWER Must weigh at least 6 ounces but no more than 25 pounds. High density
parcels maximum weight is 15 pounds.(exception for lightweight parcels)
Irregular Parcels - ANSWER Must have any one of the following characteristics: Less than 6" in length, or
less than 3" in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-
wrapped, or sleeve-wrapped articles that are not letter size. And articles enclosed in envelopes that are
not letters, flats or machinable parcels.
Outside Parcels - ANSWER Length more than 27", or height than 17", or thickness more than 17".
Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26".
Maximum weight for all parcels in 70 pounds. However length and girth combined can be up to 130" for
Standard Post
, Exam 421 Window Clerk 104 questions
and complete solutions.
Nonmachinable Surcharge - ANSWER First-Class Mail letters that will receive the surcharge are
considered if the following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause
thickness of the mailpiece to be uneven, is polybagged, polywrapped or has an exterior not made of
paper.
Priority Mail Express - ANSWER Class of mail with the Guaranteed by End of Day delivery(Next 1-day or
2-day), 365 days a year. Offers overnight delivery to most locations or the customer gets their money
back. Also delivery on Sundays and holidays for additional fees. Also offers tracking, proof of delivery,
insurance up to $100 at no cost.
Priority Mail - ANSWER Nationwide delivery within one-three days in most locations, Domestic can
weigh up to 70 pounds. Automatically includes USPS Tracking and $50 of insurance coverage when
purchased at retail. Can have Extra Services such as Signature Confirmation, Insurance, etc.
P.O Boxes - ANSWER A premier service available to customers at any Post Office. Offers customers
privacy, security, and flexibility with the ability to get their mail when and where it is most convenient.
EDDM - ANSWER Every Direct Door Mail
Dimensional Weight Pricing - ANSWER Applies to Priority Mail packages that are more than one cubic
foot (1728 cubic inches) and are destined for Zones 5-8. Maximum size for mailing a Priority Mail item is
108" combined length and girth.
Balloon Price - ANSWER Applies to: Priority Mail packages addressed for delivery in local area and Zones
1-4 only. Standard Parcels are applied this price as well. Parcels that weigh less than 20 pounds but
measure more than 84" but no more than 108" in combined length and girth are charged for a 20-pound
parcel.
First-Class Mail - ANSWER Items that consist of handwritten or typewritten personal correspondence
such as bills, statements of account, postcards, and BRM must be mailed First Class Mail, Priority, or
upgraded to Priority Mail Express
and complete solutions.
Exam 421 Window Clerk 104 questions
and complete solutions.
GIST - ANSWER Greeting Customers, Inquiring their needs, Suggesting options best to the customers'
needs and Thanking them for coming to the US Postal Service
Processing Categories - ANSWER Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside
Parcels.
Letter-Size Mail - ANSWER Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25"
thick. Max weight 3.5 oz
Postcards - ANSWER Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness
Flat-Size Mail - ANSWER Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than
11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum
flat-size dimensions MUST exceed maximum letter-size dimensions.
Machinable Parcels - ANSWER Must weigh at least 6 ounces but no more than 25 pounds. High density
parcels maximum weight is 15 pounds.(exception for lightweight parcels)
Irregular Parcels - ANSWER Must have any one of the following characteristics: Less than 6" in length, or
less than 3" in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-
wrapped, or sleeve-wrapped articles that are not letter size. And articles enclosed in envelopes that are
not letters, flats or machinable parcels.
Outside Parcels - ANSWER Length more than 27", or height than 17", or thickness more than 17".
Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26".
Maximum weight for all parcels in 70 pounds. However length and girth combined can be up to 130" for
Standard Post
, Exam 421 Window Clerk 104 questions
and complete solutions.
Nonmachinable Surcharge - ANSWER First-Class Mail letters that will receive the surcharge are
considered if the following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause
thickness of the mailpiece to be uneven, is polybagged, polywrapped or has an exterior not made of
paper.
Priority Mail Express - ANSWER Class of mail with the Guaranteed by End of Day delivery(Next 1-day or
2-day), 365 days a year. Offers overnight delivery to most locations or the customer gets their money
back. Also delivery on Sundays and holidays for additional fees. Also offers tracking, proof of delivery,
insurance up to $100 at no cost.
Priority Mail - ANSWER Nationwide delivery within one-three days in most locations, Domestic can
weigh up to 70 pounds. Automatically includes USPS Tracking and $50 of insurance coverage when
purchased at retail. Can have Extra Services such as Signature Confirmation, Insurance, etc.
P.O Boxes - ANSWER A premier service available to customers at any Post Office. Offers customers
privacy, security, and flexibility with the ability to get their mail when and where it is most convenient.
EDDM - ANSWER Every Direct Door Mail
Dimensional Weight Pricing - ANSWER Applies to Priority Mail packages that are more than one cubic
foot (1728 cubic inches) and are destined for Zones 5-8. Maximum size for mailing a Priority Mail item is
108" combined length and girth.
Balloon Price - ANSWER Applies to: Priority Mail packages addressed for delivery in local area and Zones
1-4 only. Standard Parcels are applied this price as well. Parcels that weigh less than 20 pounds but
measure more than 84" but no more than 108" in combined length and girth are charged for a 20-pound
parcel.
First-Class Mail - ANSWER Items that consist of handwritten or typewritten personal correspondence
such as bills, statements of account, postcards, and BRM must be mailed First Class Mail, Priority, or
upgraded to Priority Mail Express
