ABQUARP EXAM QUESTIONS WITH COMPLETE
SOLUTIONS GUARANTEED PASS BRAND NEW 2025
How is quality defined? - ANSWER - >no errors, degree of
excellence, do the right thing and do it well. Meeting
customers’ expectations, exceed expectations.
What is quality mgmt.? - ANSWER - >examine the process to
delivery of care, the outcomes measured
plan-do-check-act - ANSWER - >Walter Shewhart
Edward Deming - ANSWER - >introduced statistical process to
improve quality
He recognized importance of having accurate and meaningful
infor to improve quality
Demings 7 deadly diseases - ANSWER - >lack of consistency,
emphasis on short term profits, eval of performanmce,job
hopping, excessive medical cost, excessive liability
Joseph Juran - ANSWER - >introduced Total Quality Control
Philip Crosby - ANSWER - >He added financial consequences to
quality performance
Savings are generated by "doing things right the first time"
,Quality Mangt. QM - ANSWER - >approaches to imporving
quality
emphasis on preventing errors, empowerment of employees,
improve performance, focus on supplier relationships
Quality Assurance - ANSWER - >addresses negative outcomes (
sentinel events). Hx punishment of peers
Quality Improvement - ANSWER - >improving on outcomes that
are consider satisfactory, get better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - ANSWER - >uses a
systematic process, enhance performance. Looks at processes,
not individual. ( ex laparoscopy, less hospt stay)
Total quality management - ANSWER - >uses QA, QI, CQM and
focuses on customer desire
Sentinel Event - ANSWER - >unexpected death, unrelated loss
of function, IP suicide, infant abduction, transfusion rxn, wrong
site surgery
Root Cause Analysis - ANSWER - >Analyzing a sentinel event,
must assess the culture.
Credentialing - ANSWER - >Key part of QM.Make sure the right
person , right knowledge in the right position
, Risk Mgt. - ANSWER - >Focus on monetary loss by eliminating
negative outcomes. Includes insurance, pt satisfaction and legal
issues.. Improve documentation. Medical records analysis is
very helpful
Ultimate responsibility is the governing body of the hospital.
UR - ANSWER - >formal review of the consumption of all
resources in the delivery of care., Can be prospective,
concurrent or retrospective .Reduce resources to achieve the
same result.
Infection Control - ANSWER - >Focus on Outcomes, looks at
transmission of illness to providers, staff and visitors. Reduce
risk of future infection
Outcome studies - ANSWER - >important to analyze
effectiveness. Computer generated outcomes best. self report
survey are vulnerable to inaccuracy, single review least reliable.
Peer review - ANSWER - >An individual c similar training and
the one being reviewed.
1-chart rev
2-patterns
3- peer intervention
PRO- peer review organization - ANSWER - >1972-82 was
physician controlled, nonprofit org that looked at Medicare IP,
Utilization and quality. Changed to PSRO in 1982 via the Tax
Equity and Fiscal Responsibility act
SOLUTIONS GUARANTEED PASS BRAND NEW 2025
How is quality defined? - ANSWER - >no errors, degree of
excellence, do the right thing and do it well. Meeting
customers’ expectations, exceed expectations.
What is quality mgmt.? - ANSWER - >examine the process to
delivery of care, the outcomes measured
plan-do-check-act - ANSWER - >Walter Shewhart
Edward Deming - ANSWER - >introduced statistical process to
improve quality
He recognized importance of having accurate and meaningful
infor to improve quality
Demings 7 deadly diseases - ANSWER - >lack of consistency,
emphasis on short term profits, eval of performanmce,job
hopping, excessive medical cost, excessive liability
Joseph Juran - ANSWER - >introduced Total Quality Control
Philip Crosby - ANSWER - >He added financial consequences to
quality performance
Savings are generated by "doing things right the first time"
,Quality Mangt. QM - ANSWER - >approaches to imporving
quality
emphasis on preventing errors, empowerment of employees,
improve performance, focus on supplier relationships
Quality Assurance - ANSWER - >addresses negative outcomes (
sentinel events). Hx punishment of peers
Quality Improvement - ANSWER - >improving on outcomes that
are consider satisfactory, get better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - ANSWER - >uses a
systematic process, enhance performance. Looks at processes,
not individual. ( ex laparoscopy, less hospt stay)
Total quality management - ANSWER - >uses QA, QI, CQM and
focuses on customer desire
Sentinel Event - ANSWER - >unexpected death, unrelated loss
of function, IP suicide, infant abduction, transfusion rxn, wrong
site surgery
Root Cause Analysis - ANSWER - >Analyzing a sentinel event,
must assess the culture.
Credentialing - ANSWER - >Key part of QM.Make sure the right
person , right knowledge in the right position
, Risk Mgt. - ANSWER - >Focus on monetary loss by eliminating
negative outcomes. Includes insurance, pt satisfaction and legal
issues.. Improve documentation. Medical records analysis is
very helpful
Ultimate responsibility is the governing body of the hospital.
UR - ANSWER - >formal review of the consumption of all
resources in the delivery of care., Can be prospective,
concurrent or retrospective .Reduce resources to achieve the
same result.
Infection Control - ANSWER - >Focus on Outcomes, looks at
transmission of illness to providers, staff and visitors. Reduce
risk of future infection
Outcome studies - ANSWER - >important to analyze
effectiveness. Computer generated outcomes best. self report
survey are vulnerable to inaccuracy, single review least reliable.
Peer review - ANSWER - >An individual c similar training and
the one being reviewed.
1-chart rev
2-patterns
3- peer intervention
PRO- peer review organization - ANSWER - >1972-82 was
physician controlled, nonprofit org that looked at Medicare IP,
Utilization and quality. Changed to PSRO in 1982 via the Tax
Equity and Fiscal Responsibility act
