National Healthcareer Association CMAA Practice Exam and Answers
a) access the answering service - ansAfter deactivating the security system, which of the following actions
should you take next when opening the office in the morning?
a) access the answering service
b) restock the exam rooms
c) print the appointment schedule for the day
d) ensure petty cash is available
a) add a note in the medical record about the illness and inform the provider of the patient's condition - ansA
patient cancels a standing appointment due to a serious illness. Which of the following actions should the MA
take?
a) add a note in the medical record about the illness and inform the provider of the patient's condition
b) add a note in the medical record about the illness and cancel the patient's future appointments
c) add a note in the schedule about the illness and write the patient a letter about the missed appointment
d) add a note in the schedule about the illness and inform the insurance carrier of the patient's condition
a) answer the phone by the third ring - ansWhich of the following actions should an MA take when answering
an office phone?
a) answer the phone by the third ring
b) assist callers before assisting patients in the office
c) use speakerphone when multitasking
d) turn on the answering service when there is high call volume
a) assignment of benefits - ansA patient should sign which of the following forms in order to authorize payment
directly to the provider from a third-party payer?
,a) assignment of benefits
b) notice of privacy practices
c) accept assignment
d) advance beneficiary notice
a) at every visit - ansHow often should you update patient demographics for an established patient?
a) at every visit
b) once per year
c) when the patient is referred to a specialist
d) when preparing the patient's billing statement
a) collect due amounts at the time of the visit - ansWhich of the following is the most efficient method for an
MA to collect payment for services?
a) collect due amounts at the time of the visit
b) send a monthly statement to the patient
c) call the patient to establish a payment plan
d) use an outside collection agency
a) deductible - ansA patient receives an explanation of benefits stating services will not be covered because
out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following?
a) deductible
b) copayment
c) allowed amount
,d) coinsurance
a) driver's license - ansAn MA should check a patient's demographics form for accuracy against which of the
following?
a) driver's license
b) medical history form
c) authorization for treatment
d) assignment of benefits
a) electronic records are more secure - ansWhich of the following describes the difference between electronic
medical records and paper medical records?
a) electronic records are more secure
b) electronic records are more affordable to implement
c) paper records take up less space
d) paper records are easier to update
a) explain that the physical cannot be scheduled for another 2 months - ansA Medicare patient who had a
physical exam 10 months ago calls to reschedule another physical within the week. Which of the following
responses is appropriate?
a) explain that the physical cannot be scheduled for another 2 months
b) schedule the physical within the week
c) record the appointment as an office visit rather than as a physical
d) submit a preauthorization form to Medicare before scheduling the physical
a) financial policy - ansWhich of the following informs patients that the practice will charge a fee for a no-
show?
, a) financial policy
b) billing statement
c) superbill
d) remittance advice
a) first-class mail - ansWhich of the following mail services is most commonly used by medical facilities?
a) first-class mail
b) media mail
c) parcel post
d) second-class mail
a) forward the call to a triage nurse - ansAn MA is scheduling an appointment for an established patient who
had a kidney transplant and reports an intermittent fever. Which of the following actions should be taken?
a) forward the call to a triage nurse
b) instruct the patient to go to an emergency department
c) forward the call to the appointment desk
d) schedule a follow-up visit with a nephrologist
a) having a sign-in sheet that includes a patient's name and provider - ansWhich of the following is an example
of an incidental disclosure?
a) having a sign-in sheet that includes a patient's name and provider
b) disclosing a patient's diagnosis to a family member who is not involved in the patient's care
c) providing a grandparent with the test results regarding a minor's prior condition without written
authorization
a) access the answering service - ansAfter deactivating the security system, which of the following actions
should you take next when opening the office in the morning?
a) access the answering service
b) restock the exam rooms
c) print the appointment schedule for the day
d) ensure petty cash is available
a) add a note in the medical record about the illness and inform the provider of the patient's condition - ansA
patient cancels a standing appointment due to a serious illness. Which of the following actions should the MA
take?
a) add a note in the medical record about the illness and inform the provider of the patient's condition
b) add a note in the medical record about the illness and cancel the patient's future appointments
c) add a note in the schedule about the illness and write the patient a letter about the missed appointment
d) add a note in the schedule about the illness and inform the insurance carrier of the patient's condition
a) answer the phone by the third ring - ansWhich of the following actions should an MA take when answering
an office phone?
a) answer the phone by the third ring
b) assist callers before assisting patients in the office
c) use speakerphone when multitasking
d) turn on the answering service when there is high call volume
a) assignment of benefits - ansA patient should sign which of the following forms in order to authorize payment
directly to the provider from a third-party payer?
,a) assignment of benefits
b) notice of privacy practices
c) accept assignment
d) advance beneficiary notice
a) at every visit - ansHow often should you update patient demographics for an established patient?
a) at every visit
b) once per year
c) when the patient is referred to a specialist
d) when preparing the patient's billing statement
a) collect due amounts at the time of the visit - ansWhich of the following is the most efficient method for an
MA to collect payment for services?
a) collect due amounts at the time of the visit
b) send a monthly statement to the patient
c) call the patient to establish a payment plan
d) use an outside collection agency
a) deductible - ansA patient receives an explanation of benefits stating services will not be covered because
out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following?
a) deductible
b) copayment
c) allowed amount
,d) coinsurance
a) driver's license - ansAn MA should check a patient's demographics form for accuracy against which of the
following?
a) driver's license
b) medical history form
c) authorization for treatment
d) assignment of benefits
a) electronic records are more secure - ansWhich of the following describes the difference between electronic
medical records and paper medical records?
a) electronic records are more secure
b) electronic records are more affordable to implement
c) paper records take up less space
d) paper records are easier to update
a) explain that the physical cannot be scheduled for another 2 months - ansA Medicare patient who had a
physical exam 10 months ago calls to reschedule another physical within the week. Which of the following
responses is appropriate?
a) explain that the physical cannot be scheduled for another 2 months
b) schedule the physical within the week
c) record the appointment as an office visit rather than as a physical
d) submit a preauthorization form to Medicare before scheduling the physical
a) financial policy - ansWhich of the following informs patients that the practice will charge a fee for a no-
show?
, a) financial policy
b) billing statement
c) superbill
d) remittance advice
a) first-class mail - ansWhich of the following mail services is most commonly used by medical facilities?
a) first-class mail
b) media mail
c) parcel post
d) second-class mail
a) forward the call to a triage nurse - ansAn MA is scheduling an appointment for an established patient who
had a kidney transplant and reports an intermittent fever. Which of the following actions should be taken?
a) forward the call to a triage nurse
b) instruct the patient to go to an emergency department
c) forward the call to the appointment desk
d) schedule a follow-up visit with a nephrologist
a) having a sign-in sheet that includes a patient's name and provider - ansWhich of the following is an example
of an incidental disclosure?
a) having a sign-in sheet that includes a patient's name and provider
b) disclosing a patient's diagnosis to a family member who is not involved in the patient's care
c) providing a grandparent with the test results regarding a minor's prior condition without written
authorization
