Community Policing Chp. 6
The communication process - ANS-involves a sender, a message, a channel, a receiver, and,
sometimes, feedback.
Communication involves - ANS-transferring thoughts from one person's mind to anthers. The
people involved, the accuracy of the message in expressing the sender's thoughts, and the
channel used all affect communication.
Important individual characteristics in communication include - ANS-age, education, gender,
values, emotional involvement, self-esteem, and language skills.
To communicate effectively is to be - ANS-skilled in the overt and subtle, to make one's
intentions known whether the recipient is deaf, unable to understand english, mentally
handicapped, enraged, under the influence of drugs or alcohol, or simply unfamiliar with normal
police procedure.
Skilled officers can - ANS-communicate effectively even when they are under tremendous
stress.
Nonverbal communication includes - ANS-everything other than the actual words spoken in a
message, such as tone, pitch and pacing.
Body language refers to messages conveyed by how a person moves. To test the power of
body language, consider what the following actions say about a person:
Kinesics is the study of - ANS-body movement or body language
Many police officers develop an ability to interpret body language called - ANS-kinesics, to such
an extent that they can tell when a person is lying or about to become aggressive or flee.
This is what some call a "sixth sense" and it alerts officers when something is not as it appears
or when someone is suspicious, untruthful, afraid or hesitant.
Two critical barriers to communication in a diverse society are - ANS-language barriers and
cultural barriers.
Law enforcement officers must be aware of - ANS-communication barriers that exist in the
United States' increasingly diverse society.
The communication process - ANS-involves a sender, a message, a channel, a receiver, and,
sometimes, feedback.
Communication involves - ANS-transferring thoughts from one person's mind to anthers. The
people involved, the accuracy of the message in expressing the sender's thoughts, and the
channel used all affect communication.
Important individual characteristics in communication include - ANS-age, education, gender,
values, emotional involvement, self-esteem, and language skills.
To communicate effectively is to be - ANS-skilled in the overt and subtle, to make one's
intentions known whether the recipient is deaf, unable to understand english, mentally
handicapped, enraged, under the influence of drugs or alcohol, or simply unfamiliar with normal
police procedure.
Skilled officers can - ANS-communicate effectively even when they are under tremendous
stress.
Nonverbal communication includes - ANS-everything other than the actual words spoken in a
message, such as tone, pitch and pacing.
Body language refers to messages conveyed by how a person moves. To test the power of
body language, consider what the following actions say about a person:
Kinesics is the study of - ANS-body movement or body language
Many police officers develop an ability to interpret body language called - ANS-kinesics, to such
an extent that they can tell when a person is lying or about to become aggressive or flee.
This is what some call a "sixth sense" and it alerts officers when something is not as it appears
or when someone is suspicious, untruthful, afraid or hesitant.
Two critical barriers to communication in a diverse society are - ANS-language barriers and
cultural barriers.
Law enforcement officers must be aware of - ANS-communication barriers that exist in the
United States' increasingly diverse society.
