ISTM 209 Chapter 9: Enabling the
Organization-Decision Making
Questions and Answers
Operational Level - correct answer-✅Employees develop, control, and maintain core business activities
required to run the day-to-day operations.
Operational Decisions - correct answer-✅Affect how the firm is run from day to day; they are the
domain of operations managers, who are the closest to the customer.
semistructured decisions - correct answer-✅Involves situations where established processes offer
potential solutions.
Managerial Level - correct answer-✅Employees are continuously evaluating company operations to
hone the firm's abilities to identify, adapt to, and leverage change.
Managerial Decisions - correct answer-✅Concern how the organization should achieve the goals and
objectives set by its strategy, and they are usually the responsibility of mid-level management.
Unstructured Decisions - correct answer-✅Occurs in situations in which a few established processes
help to evaluate potential solutions, but not enough to lead to a definite recommended decision.
Strategic Level - correct answer-✅Managers develop overall business strategies, goals, and objectives as
part of the company's strategic plan.
Strategic Decisions - correct answer-✅Involve higher level issues concerned with the overall direction of
the organization; these decisions define the organization's overall goals and aspirations for the future.
Model - correct answer-✅A simplified representation or abstraction of reality.
Online Transaction Processing (OLTP) - correct answer-✅The capturing of transaction and event
information using technology to (1) process the information according to defined business rules, (2)
store the information, and (3) update existing information to reflect the new information.
Transaction Processing System (TPS) - correct answer-✅The basic business system that serves the
operational level (analysts) in an organization.
Source Documents - correct answer-✅Describes the original transaction record along with details such
as its date, purpose, and amount spent and includes cash receipts, canceled checks, invoices, customer
refunds, employee time sheet, etc.
Online Analytical Processing (OLAP) - correct answer-✅The manipulation of information to create
business intelligence in support of strategic decision making.
Decision Support Systems - correct answer-✅Model information using OLAP, which provides assistance
in evaluating and choosing among different courses of action.
Executive information system (EIS) - correct answer-✅A specialized DSS that supports senior-level
executives within the organization.
Granularity - correct answer-✅Refers to the level of detail in the model or the decision-making process.
Visualization - correct answer-✅Produces graphical displays of patterns and complex relationships in
large amounts of data.
Infographic - correct answer-✅A representation of information in a graphic format designed to make
the data easily understandable at a glance.
Pie chart - correct answer-✅A type of graph in which a circle is divided into sectors that each represent
a proportion of the whole.
Bar Chart - correct answer-✅A chart or graph that presents grouped data with rectangular bars with
lengths proportional to the values that they represent.
Histogram - correct answer-✅A graphical display of data using bars of different heights.
sparkline - correct answer-✅A small embedded line graph that illustrates a single trend.
Organization-Decision Making
Questions and Answers
Operational Level - correct answer-✅Employees develop, control, and maintain core business activities
required to run the day-to-day operations.
Operational Decisions - correct answer-✅Affect how the firm is run from day to day; they are the
domain of operations managers, who are the closest to the customer.
semistructured decisions - correct answer-✅Involves situations where established processes offer
potential solutions.
Managerial Level - correct answer-✅Employees are continuously evaluating company operations to
hone the firm's abilities to identify, adapt to, and leverage change.
Managerial Decisions - correct answer-✅Concern how the organization should achieve the goals and
objectives set by its strategy, and they are usually the responsibility of mid-level management.
Unstructured Decisions - correct answer-✅Occurs in situations in which a few established processes
help to evaluate potential solutions, but not enough to lead to a definite recommended decision.
Strategic Level - correct answer-✅Managers develop overall business strategies, goals, and objectives as
part of the company's strategic plan.
Strategic Decisions - correct answer-✅Involve higher level issues concerned with the overall direction of
the organization; these decisions define the organization's overall goals and aspirations for the future.
Model - correct answer-✅A simplified representation or abstraction of reality.
Online Transaction Processing (OLTP) - correct answer-✅The capturing of transaction and event
information using technology to (1) process the information according to defined business rules, (2)
store the information, and (3) update existing information to reflect the new information.
Transaction Processing System (TPS) - correct answer-✅The basic business system that serves the
operational level (analysts) in an organization.
Source Documents - correct answer-✅Describes the original transaction record along with details such
as its date, purpose, and amount spent and includes cash receipts, canceled checks, invoices, customer
refunds, employee time sheet, etc.
Online Analytical Processing (OLAP) - correct answer-✅The manipulation of information to create
business intelligence in support of strategic decision making.
Decision Support Systems - correct answer-✅Model information using OLAP, which provides assistance
in evaluating and choosing among different courses of action.
Executive information system (EIS) - correct answer-✅A specialized DSS that supports senior-level
executives within the organization.
Granularity - correct answer-✅Refers to the level of detail in the model or the decision-making process.
Visualization - correct answer-✅Produces graphical displays of patterns and complex relationships in
large amounts of data.
Infographic - correct answer-✅A representation of information in a graphic format designed to make
the data easily understandable at a glance.
Pie chart - correct answer-✅A type of graph in which a circle is divided into sectors that each represent
a proportion of the whole.
Bar Chart - correct answer-✅A chart or graph that presents grouped data with rectangular bars with
lengths proportional to the values that they represent.
Histogram - correct answer-✅A graphical display of data using bars of different heights.
sparkline - correct answer-✅A small embedded line graph that illustrates a single trend.
