ISTM 209 Curtsinger Exam 1 Questions
and correct Answers
With e-commerce and the Internet, which of the following depicts a trend in advertising? - correct
answer-✅E-commerce and Internet advertising have grown, while traditional advertising and commerce
have remained flat.
What is emerging as a major business area of innovation that offers a flexible collection of computers on
the Internet that can perform tasks previously performed on corporate computers? - correct answer-
✅Cloud Computing
Which of the following most accurately describes an information system? - correct answer-✅A set of
components that gather, analyze, store, and utilize information for making better decisions for a firm
What are the dimensions of information systems? - correct answer-✅Organizations, people, and
information technology
What are the steps of the problem-solving process? - correct answer-✅Problem identification
solution design
solution evaluation and choice
implementation
Problem identification includes: - correct answer-✅Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
typical organizational problems - correct answer-✅Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
typical tech problems - correct answer-✅Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
typical people problems - correct answer-✅Lack of employee training
Difficulties of evaluating performance
Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
solution design - correct answer-✅Often many possible solutions
Consider as many as possible to understand range of solutions
solution evaluation and choice - correct answer-✅Cost
Feasibility given resources and skills
Length of time needed to implement solution
implementation - correct answer-✅Building or purchasing solution
Testing solution, employee training
Change management
, Measurement of outcomes
Feedback, evaluation of solution
What are the four elements of critical thinking? - correct answer-✅Maintaining doubt and suspending
judgment; being aware of different perspectives; testing alternatives and letting experience guide; and
being aware of organizational and personal limitations
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage
countries, possibly reducing job opportunities within the U.S. - correct answer-✅Offshoring
Which of the following statements about the use of offshore outsourcing is FALSE?
A. - correct answer-✅Innovative new products, services, and systems are commonly outsourced
offshore.
data is defined as - correct answer-✅recorded facts and figures
If Julie calculates the average number of cookies sold in February, she will be able to obtain ________. -
correct answer-✅information from data
what describes high quality data? - correct answer-✅It is correct, current, and complete.
Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change
the recipe for red velvet cookies and don't change the list of ingredients they use for the procurement of
inputs, this is an example of failure of data to be _____. - correct answer-✅correct
Which of the following four documents would NOT be a good source of information for Julie? - correct
answer-✅A social media report that shows the total number of "likes" for each cookie
What primary goal does Kroger Company's QueVision system help accomplish? - correct answer-
✅Manage the number of open check-out lanes to adjust to customer volume
Businesses in America spent approximately ____________ on hardware, software, and
telecommunications equipment in 2017. - correct answer-✅$2.8 TRILLION
With new laws requiring the storage of emails and other important documents, information systems
storage now exceeds approximately 4.7 ________. - correct answer-✅zettabytes
When talking about changes related to information technology, the text identifies three interrelated
changes that are responsible for the bulk of innovations. These include the mobile digital platform, the
growth of cloud computing, and ________. - correct answer-✅the growing use of big data
Which of the following is a business driver which focuses on ways to achieve better efficiencies to
increase profits? - correct answer-✅operational excellence
If a business competitor introduces an effective product or service (i.e., when Citibank first introduced
the ATM), your need to follow is considered an example of which business driver? - correct answer-
✅survival
Information systems help achieve many important business objectives. When a manager does not
receive forecasts, sales projections, or appropriate dashboards, the business objective of
______________ is not achieved. - correct answer-✅improving decision making
An automobile rental company interested in learning and adapting to the needs of its clients is focusing
on which business driver? - correct answer-✅customer intimacy
Which is an example of a business using information systems for customer intimacy? - correct answer-
✅Mandarin Oriental Hotel's customer-preference tracking system
An information system can be defined technically as a set of interrelated components that collect (or
retrieve), process, store, and distribute information to support which of the following? - correct answer-
✅Decision making and control in an organization
Which term refers to converting raw data into a more meaningful form? - correct answer-✅Processing
Which field deals with behavioral issues as well as technical issues surrounding the development, use,
and impact of information systems used by managers and employees in a firm? - correct answer-
✅management information systems
and correct Answers
With e-commerce and the Internet, which of the following depicts a trend in advertising? - correct
answer-✅E-commerce and Internet advertising have grown, while traditional advertising and commerce
have remained flat.
What is emerging as a major business area of innovation that offers a flexible collection of computers on
the Internet that can perform tasks previously performed on corporate computers? - correct answer-
✅Cloud Computing
Which of the following most accurately describes an information system? - correct answer-✅A set of
components that gather, analyze, store, and utilize information for making better decisions for a firm
What are the dimensions of information systems? - correct answer-✅Organizations, people, and
information technology
What are the steps of the problem-solving process? - correct answer-✅Problem identification
solution design
solution evaluation and choice
implementation
Problem identification includes: - correct answer-✅Agreement that problem exists
Definition of problem
Causes of problem
What can be done given resources of firm
typical organizational problems - correct answer-✅Outdated business processes
Unsupportive culture and attitudes
Political in-fighting
Turbulent business environment, change
Complexity of task
Inadequate resources
typical tech problems - correct answer-✅Insufficient or aging hardware
Outdated software
Inadequate database capacity
Insufficient telecommunications capacity
Incompatibility of old systems with new technology
Rapid technological change
typical people problems - correct answer-✅Lack of employee training
Difficulties of evaluating performance
Legal and regulatory compliance
Work environment, ergonomics
Poor or indecisive management
Lack of employee support and participation
solution design - correct answer-✅Often many possible solutions
Consider as many as possible to understand range of solutions
solution evaluation and choice - correct answer-✅Cost
Feasibility given resources and skills
Length of time needed to implement solution
implementation - correct answer-✅Building or purchasing solution
Testing solution, employee training
Change management
, Measurement of outcomes
Feedback, evaluation of solution
What are the four elements of critical thinking? - correct answer-✅Maintaining doubt and suspending
judgment; being aware of different perspectives; testing alternatives and letting experience guide; and
being aware of organizational and personal limitations
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage
countries, possibly reducing job opportunities within the U.S. - correct answer-✅Offshoring
Which of the following statements about the use of offshore outsourcing is FALSE?
A. - correct answer-✅Innovative new products, services, and systems are commonly outsourced
offshore.
data is defined as - correct answer-✅recorded facts and figures
If Julie calculates the average number of cookies sold in February, she will be able to obtain ________. -
correct answer-✅information from data
what describes high quality data? - correct answer-✅It is correct, current, and complete.
Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change
the recipe for red velvet cookies and don't change the list of ingredients they use for the procurement of
inputs, this is an example of failure of data to be _____. - correct answer-✅correct
Which of the following four documents would NOT be a good source of information for Julie? - correct
answer-✅A social media report that shows the total number of "likes" for each cookie
What primary goal does Kroger Company's QueVision system help accomplish? - correct answer-
✅Manage the number of open check-out lanes to adjust to customer volume
Businesses in America spent approximately ____________ on hardware, software, and
telecommunications equipment in 2017. - correct answer-✅$2.8 TRILLION
With new laws requiring the storage of emails and other important documents, information systems
storage now exceeds approximately 4.7 ________. - correct answer-✅zettabytes
When talking about changes related to information technology, the text identifies three interrelated
changes that are responsible for the bulk of innovations. These include the mobile digital platform, the
growth of cloud computing, and ________. - correct answer-✅the growing use of big data
Which of the following is a business driver which focuses on ways to achieve better efficiencies to
increase profits? - correct answer-✅operational excellence
If a business competitor introduces an effective product or service (i.e., when Citibank first introduced
the ATM), your need to follow is considered an example of which business driver? - correct answer-
✅survival
Information systems help achieve many important business objectives. When a manager does not
receive forecasts, sales projections, or appropriate dashboards, the business objective of
______________ is not achieved. - correct answer-✅improving decision making
An automobile rental company interested in learning and adapting to the needs of its clients is focusing
on which business driver? - correct answer-✅customer intimacy
Which is an example of a business using information systems for customer intimacy? - correct answer-
✅Mandarin Oriental Hotel's customer-preference tracking system
An information system can be defined technically as a set of interrelated components that collect (or
retrieve), process, store, and distribute information to support which of the following? - correct answer-
✅Decision making and control in an organization
Which term refers to converting raw data into a more meaningful form? - correct answer-✅Processing
Which field deals with behavioral issues as well as technical issues surrounding the development, use,
and impact of information systems used by managers and employees in a firm? - correct answer-
✅management information systems
