FSM Final Exam || with Perfect Answers.
Future Outlook correct answers - Goal: increased production with less human effort
- Designing work systems that could convert human work practices into those done by machines
contributed to the Industrial Revolution (cotton gin, etc.)
Performance improvement correct answers Systematically making changes to enhance the
organization's desired results
Performance correct answers - Performance is a measure of the results (outputs) achieved
- Ex: a restaurant plates 30 meals in 2 minutes => if improvements are made, maybe they can
plate 75 meals in 2 minutes
Foodservice organizations correct answers Measured via:
- Meals per worked hour and paid hour
- Meal equivalents per worked hour and paid hour
- Transactions per worked and paid hour
Total Quality Management (TQM) correct answers A management process and set of disciplines
that are coordinated to ensure that the company consistently meets or exceeds quality standards
as set by customers and other stakeholders
Benefits of TQM correct answers - Makes the company a leader
- Fastens the teamwork
- Makes the company more sensitive to customer needs
- Makes the company adapt more readily to change
- Benefits to the company: quality improves, increased productivity, staff is more motivated and
costs are reduced
The QWL (quality of work life) approach correct answers
Principles of TQM correct answers 14 points of management:
1. Create constancy of purpose
2. Adopt the new philosophy
3. Cease dependence on mass inspections
4. End the practice of awarding business on the basis of price tags alone
5. Improve constantly and forever the system of production and service
6. Institute training
7. Adopt and institute leadership
8. Drive out fear
9. Break down barriers between staff areas
10. Eliminate slogans, exhortations, and targets for the workforce
11. Eliminate numerical quotas for the workforce and numerical goals for people in management
12. Remove barriers that rob people of pride of workmanship
13. Encourage education and self-improvement for everyone
14. Take action to accomplish the transformation
, 5 competencies of TQM managers correct answers - Develop relationships of openness and trust
- Build collaboration and teamwork
- Manage with statistical tools and quality processes based on collected facts
- Support results through recognition and rewards
- Create a learning and continuously improving organization
The PDCA cycle (plan, do, check, act) correct answers This cyclical method includes devising a
plan for improvement, implementing the plan, collecting and analyzing data to determine
whether the plan worked, and taking action to standardize or improve the process
Six Sigma correct answers A highly disciplined approach to performance improvement that helps
organizations focus on developing and delivering near-perfect products and services
Lean Six Sigma correct answers - A performance improvement program in which the focus on
reducing waste has been added to the original Six Sigma concept
- Lean manufacturing => a compilation of world-class practices with the goal of using the correct
concept/tool/technique to improve quality, cost, and delivery in a waste-free environment
TQM tools correct answers - Quality standards made more quantifiable
- Key result areas (KRAs)
- Key performance indicators (KPIs) => such as food and service quality, financial management,
human resource management, productivity, planning and marketing, facilities management
- Histograms
- Sociotechnical systems
- Statistical process control
- Just-in-time (JIT) ISO 9000 standards
- Brainstorming, flow charts, check sheets, cause-and-effect diagrams, pareto charts, scatter
diagrams
Productivity correct answers Productivity is a measure or level of output of goods produced or
services rendered in relation to input in terms of time, money spent or other resources used
Increased productivity correct answers Increased productivity with less human effort has long
been an objective in the industry
QWL = Quality of Work Life correct answers - Replace the typical adversarial relationship
between management and employees with a cooperative one
- The key works of QWL: cooperation, trust, involvement, respect, rapport and openness
Work design correct answers Performance improvement program:
- Select the job to be improved
- Break down the job in detail
- Challenge every detail
- Develop a better method
- Put the new method into effect
Future Outlook correct answers - Goal: increased production with less human effort
- Designing work systems that could convert human work practices into those done by machines
contributed to the Industrial Revolution (cotton gin, etc.)
Performance improvement correct answers Systematically making changes to enhance the
organization's desired results
Performance correct answers - Performance is a measure of the results (outputs) achieved
- Ex: a restaurant plates 30 meals in 2 minutes => if improvements are made, maybe they can
plate 75 meals in 2 minutes
Foodservice organizations correct answers Measured via:
- Meals per worked hour and paid hour
- Meal equivalents per worked hour and paid hour
- Transactions per worked and paid hour
Total Quality Management (TQM) correct answers A management process and set of disciplines
that are coordinated to ensure that the company consistently meets or exceeds quality standards
as set by customers and other stakeholders
Benefits of TQM correct answers - Makes the company a leader
- Fastens the teamwork
- Makes the company more sensitive to customer needs
- Makes the company adapt more readily to change
- Benefits to the company: quality improves, increased productivity, staff is more motivated and
costs are reduced
The QWL (quality of work life) approach correct answers
Principles of TQM correct answers 14 points of management:
1. Create constancy of purpose
2. Adopt the new philosophy
3. Cease dependence on mass inspections
4. End the practice of awarding business on the basis of price tags alone
5. Improve constantly and forever the system of production and service
6. Institute training
7. Adopt and institute leadership
8. Drive out fear
9. Break down barriers between staff areas
10. Eliminate slogans, exhortations, and targets for the workforce
11. Eliminate numerical quotas for the workforce and numerical goals for people in management
12. Remove barriers that rob people of pride of workmanship
13. Encourage education and self-improvement for everyone
14. Take action to accomplish the transformation
, 5 competencies of TQM managers correct answers - Develop relationships of openness and trust
- Build collaboration and teamwork
- Manage with statistical tools and quality processes based on collected facts
- Support results through recognition and rewards
- Create a learning and continuously improving organization
The PDCA cycle (plan, do, check, act) correct answers This cyclical method includes devising a
plan for improvement, implementing the plan, collecting and analyzing data to determine
whether the plan worked, and taking action to standardize or improve the process
Six Sigma correct answers A highly disciplined approach to performance improvement that helps
organizations focus on developing and delivering near-perfect products and services
Lean Six Sigma correct answers - A performance improvement program in which the focus on
reducing waste has been added to the original Six Sigma concept
- Lean manufacturing => a compilation of world-class practices with the goal of using the correct
concept/tool/technique to improve quality, cost, and delivery in a waste-free environment
TQM tools correct answers - Quality standards made more quantifiable
- Key result areas (KRAs)
- Key performance indicators (KPIs) => such as food and service quality, financial management,
human resource management, productivity, planning and marketing, facilities management
- Histograms
- Sociotechnical systems
- Statistical process control
- Just-in-time (JIT) ISO 9000 standards
- Brainstorming, flow charts, check sheets, cause-and-effect diagrams, pareto charts, scatter
diagrams
Productivity correct answers Productivity is a measure or level of output of goods produced or
services rendered in relation to input in terms of time, money spent or other resources used
Increased productivity correct answers Increased productivity with less human effort has long
been an objective in the industry
QWL = Quality of Work Life correct answers - Replace the typical adversarial relationship
between management and employees with a cooperative one
- The key works of QWL: cooperation, trust, involvement, respect, rapport and openness
Work design correct answers Performance improvement program:
- Select the job to be improved
- Break down the job in detail
- Challenge every detail
- Develop a better method
- Put the new method into effect
