DYNATRACE ASSOCIATE STUDY GUIDE
DYNATRACE ASSOCIATE STUDY GUIDE EXAM QUESTIONS & ANSWERS
100% CORRECT DETAILED NEWEST UPLOAD
Service quality reports (what can I learn from them?) - ANSWER ✔ - Each (term) summarizes the
monitoring insights that dynatrace has compiled over the past week. Each (term) offers an overview
of your applications, services, infrastructure utilization, performance problems, and the impact of
performance problems on your customers. While Dynatrace itself is an ideal tool for day-to-day
monitoring purposes, (term) gives you insights into hot spots in your environment and make it easy
to share insights with others.
Where to view Service Quality Reports - ANSWER ✔ - Select Reports from the navigation menu and
then click service quality from the left-hand menu. (Term) are chronologically arranged, with the
most recent report appearing first. Select any report you're interested in to view further details.
What do Service Quality Reports address? - ANSWER ✔ - quality across the entire environment.
Therefore, you need to have access to the entire environment to view. Analyzing and persisting the
required aggregated data per Management zone isn't possible.
What does Service Quality Reports include? - ANSWER ✔ - Overall Dynatrace Score
-Application Score
-Services Score
-Infrastructure Score
Overall Dynatrace Score - ANSWER ✔ - an average of the application, services, and infrastructure
scores for your environment.
Application Score - ANSWER ✔ - based on application Apdex ratings. In brief, the Application score is
the average of your application Apdex value and the percentage of user actions that are not affected
by problems.
1|Page
DYNATRACE ASSOCIATE
©®
, DYNATRACE ASSOCIATE STUDY GUIDE
Services Score - ANSWER ✔ - represents the percentage of service calls that were successful and
unaffected by problems.
Infrastructure Score - ANSWER ✔ - the percentage of host time during which no problems were
encountered.
How often are Service Quality Reports generated? - ANSWER ✔ - each week on Sundays at midnight,
so that when you start your work week each Monday morning, you'll find a new report ready for
your review.
Where to subscribe to Service Quality Reports? - ANSWER ✔ - Select reports from the navigation
menu > click a Service quality report to open the report > click the browse button (...) > Click
Subscribe
How do I share service quality reports? - ANSWER ✔ - Select Reports from the navigation menu >
click a service quality report to open the report > click browse button (...) > click share to display the
sharable link for the report > click copy to copy the URL to your clipboard > paste the URL into an e-
mail to the recipient. When you share a report with a non-Dynatrace user, the user receives a
message with a private link that allows them to view the report without logging into Dynatrace.
Types of thresholds - ANSWER ✔ - Automated baselines
-Built-in static thresholds
-User-defined static thresholds
Automated baselines (multi-dimensional baselining) - ANSWER ✔ - automatically detects individual
reference values that adapt over time. (Term) reference values are used to cope with dynamic
changes within your application or service response times, error rates, and load.
Built-in static thresholds - ANSWER ✔ - Dynatrace uses (term) for all infrastructure events (for
example, detecting high CPU, low disk space, or low memory)
2|Page
DYNATRACE ASSOCIATE
©®
DYNATRACE ASSOCIATE STUDY GUIDE EXAM QUESTIONS & ANSWERS
100% CORRECT DETAILED NEWEST UPLOAD
Service quality reports (what can I learn from them?) - ANSWER ✔ - Each (term) summarizes the
monitoring insights that dynatrace has compiled over the past week. Each (term) offers an overview
of your applications, services, infrastructure utilization, performance problems, and the impact of
performance problems on your customers. While Dynatrace itself is an ideal tool for day-to-day
monitoring purposes, (term) gives you insights into hot spots in your environment and make it easy
to share insights with others.
Where to view Service Quality Reports - ANSWER ✔ - Select Reports from the navigation menu and
then click service quality from the left-hand menu. (Term) are chronologically arranged, with the
most recent report appearing first. Select any report you're interested in to view further details.
What do Service Quality Reports address? - ANSWER ✔ - quality across the entire environment.
Therefore, you need to have access to the entire environment to view. Analyzing and persisting the
required aggregated data per Management zone isn't possible.
What does Service Quality Reports include? - ANSWER ✔ - Overall Dynatrace Score
-Application Score
-Services Score
-Infrastructure Score
Overall Dynatrace Score - ANSWER ✔ - an average of the application, services, and infrastructure
scores for your environment.
Application Score - ANSWER ✔ - based on application Apdex ratings. In brief, the Application score is
the average of your application Apdex value and the percentage of user actions that are not affected
by problems.
1|Page
DYNATRACE ASSOCIATE
©®
, DYNATRACE ASSOCIATE STUDY GUIDE
Services Score - ANSWER ✔ - represents the percentage of service calls that were successful and
unaffected by problems.
Infrastructure Score - ANSWER ✔ - the percentage of host time during which no problems were
encountered.
How often are Service Quality Reports generated? - ANSWER ✔ - each week on Sundays at midnight,
so that when you start your work week each Monday morning, you'll find a new report ready for
your review.
Where to subscribe to Service Quality Reports? - ANSWER ✔ - Select reports from the navigation
menu > click a Service quality report to open the report > click the browse button (...) > Click
Subscribe
How do I share service quality reports? - ANSWER ✔ - Select Reports from the navigation menu >
click a service quality report to open the report > click browse button (...) > click share to display the
sharable link for the report > click copy to copy the URL to your clipboard > paste the URL into an e-
mail to the recipient. When you share a report with a non-Dynatrace user, the user receives a
message with a private link that allows them to view the report without logging into Dynatrace.
Types of thresholds - ANSWER ✔ - Automated baselines
-Built-in static thresholds
-User-defined static thresholds
Automated baselines (multi-dimensional baselining) - ANSWER ✔ - automatically detects individual
reference values that adapt over time. (Term) reference values are used to cope with dynamic
changes within your application or service response times, error rates, and load.
Built-in static thresholds - ANSWER ✔ - Dynatrace uses (term) for all infrastructure events (for
example, detecting high CPU, low disk space, or low memory)
2|Page
DYNATRACE ASSOCIATE
©®
