HCL 3000 EXAM 3 QUESTIONS WITH
VERIFIED ANSWERS
Setting expectations for employees by health leaders, such as using Goal Setting
Theory, and _______________ performance, are critical. - ANSWER
measuring
The unproductive employee may be an employee who lacks appropriate
______________ or education to maintain productivity in the workplace. -
ANSWER Motivation
True or False? A model is a simplified substitute for an event or situation that is
being studied or predicted. - ANSWER true
True or False? The past two decades have seen tremendous change that
contributes to the sophistication of the supply chain. - ANSWER true
Coaching is concerned with personal succession. - ANSWER false
The practices of coaching and mentoring use similar approaches; however,
mentoring usually covers a ____________ duration of time. - ANSWER NOT:
specific & longer
The most important resources within the health organization are: - ANSWER
people
Power can be discussed in terms of Kelman's Social Influence Theory and the
process of social influence where instrumental compliance, internalization,
and/or ______________ are outcomes of the theory. - ANSWER identification
True or False? Value-based systems focus on maximizing outcomes while
reducing costs. - ANSWER true
Determining appropriate data categories consists of: - ANSWER all of these
are correct
, __________________ involves the matching of an employee's knowledge,
skills, and abilities to appropriate tasks, levels of authority, and levels of power
and influence. - ANSWER empowerment
____________________ opportunities are often, depending on specific health
professional specialty, required to maintain licensure, credentials, or status in
professional associations as well as privileges to practice in the health
organization. - ANSWER continuing education
Mentors and mentees must be matched according to their personality types and
attitudes. - ANSWER true
If knowledge is created, captured, and managed appropriately in a consistent
manner over time, a culture of _________________ is created. - ANSWER
learning
A knowledge management and organization ______________ culture is
supported and complemented by mentoring. - ANSWER learning
True or False? Internal collaborations can be with other hospitals, health
organizations, governmental agencies, and community groups that have the
same patient needs, patient base, and educational institution affiliations. -
ANSWER false
An employee's _______________ changes over time to adapt to the situation,
their activity level, development, education and training, occupation, marital
status, health, and socioeconomic status. - ANSWER personality
Which is not a component of the care continuum? - ANSWER preventable
readmissions
There are three general types of learning: _____________, Active and
Experiential - ANSWER passive
The 4 P's model is oriented to: - ANSWER NOT: decision making
Which is not a level in the HIMSS Delta model? - ANSWER incapable
VERIFIED ANSWERS
Setting expectations for employees by health leaders, such as using Goal Setting
Theory, and _______________ performance, are critical. - ANSWER
measuring
The unproductive employee may be an employee who lacks appropriate
______________ or education to maintain productivity in the workplace. -
ANSWER Motivation
True or False? A model is a simplified substitute for an event or situation that is
being studied or predicted. - ANSWER true
True or False? The past two decades have seen tremendous change that
contributes to the sophistication of the supply chain. - ANSWER true
Coaching is concerned with personal succession. - ANSWER false
The practices of coaching and mentoring use similar approaches; however,
mentoring usually covers a ____________ duration of time. - ANSWER NOT:
specific & longer
The most important resources within the health organization are: - ANSWER
people
Power can be discussed in terms of Kelman's Social Influence Theory and the
process of social influence where instrumental compliance, internalization,
and/or ______________ are outcomes of the theory. - ANSWER identification
True or False? Value-based systems focus on maximizing outcomes while
reducing costs. - ANSWER true
Determining appropriate data categories consists of: - ANSWER all of these
are correct
, __________________ involves the matching of an employee's knowledge,
skills, and abilities to appropriate tasks, levels of authority, and levels of power
and influence. - ANSWER empowerment
____________________ opportunities are often, depending on specific health
professional specialty, required to maintain licensure, credentials, or status in
professional associations as well as privileges to practice in the health
organization. - ANSWER continuing education
Mentors and mentees must be matched according to their personality types and
attitudes. - ANSWER true
If knowledge is created, captured, and managed appropriately in a consistent
manner over time, a culture of _________________ is created. - ANSWER
learning
A knowledge management and organization ______________ culture is
supported and complemented by mentoring. - ANSWER learning
True or False? Internal collaborations can be with other hospitals, health
organizations, governmental agencies, and community groups that have the
same patient needs, patient base, and educational institution affiliations. -
ANSWER false
An employee's _______________ changes over time to adapt to the situation,
their activity level, development, education and training, occupation, marital
status, health, and socioeconomic status. - ANSWER personality
Which is not a component of the care continuum? - ANSWER preventable
readmissions
There are three general types of learning: _____________, Active and
Experiential - ANSWER passive
The 4 P's model is oriented to: - ANSWER NOT: decision making
Which is not a level in the HIMSS Delta model? - ANSWER incapable
