IHOP Server Test UPDATED ACTUAL
Exam Questions and CORRECT Answers
what is the platinum rule of guest service - CORRECT ANSWER - treat guests as they
want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - CORRECT ANSWER - be there for me, listen to me, treat me nicely
in general there are three type of guest - CORRECT ANSWER - fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - CORRECT ANSWER - exact
when seating a guest the guest strikes up a conversation with the hostess about how many years
they have been coming to this ihop and all the great memories they have here. the guest is -
CORRECT ANSWER - friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this
guest is - CORRECT ANSWER - fast
define the last process for resolving a guest concern - CORRECT ANSWER - listen
apologize solve thank
what is the best way to ensure your voice comes out across the telephone as warm and energetic -
CORRECT ANSWER - smile when talking
which statement best describes the greeting you should give when answering the phone -
CORRECT ANSWER - good morning thank you for calling ihop on central this is ashley
how may help you
, based on what you've learned, which statement about our guests is most true - CORRECT
ANSWER - our guests care most about being treated with warm and friendly service that
meets their needs
what is the proper procedure for washing your hands - CORRECT ANSWER - turn on
water to as hot as u can handle apply soap lather hands and wrists up to elbows for 20 seconds
rinse dry with hand dryer or single use disposable paper towel and shut off water with towel
why is it important to be in proper uniform - CORRECT ANSWER - appearance safety
and sanitation safety and sanitation are our biggest priority how the guest sees me reflects on the
restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple and fit) -
CORRECT ANSWER - 3 buttermilk pancakes, hash browns toast seasonal mixed fruit or
3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes - CORRECT
ANSWER - 4 pancakes
what automatically accompanies the simple and fit veggie omelette - CORRECT
ANSWER - 4oz mixed fruit
what kind of breakfast meat comes with the breakfast sampler - CORRECT ANSWER -2
bacon 2 ham 2 sausage
a split decision breakfast consist of - CORRECT ANSWER - 2 triangles of french toast 2
eggs 2 bacon 2 sausage 2 buttermilk pancakes
how many pancakes are served with our savory crepes menu items - CORRECT
ANSWER - none
Exam Questions and CORRECT Answers
what is the platinum rule of guest service - CORRECT ANSWER - treat guests as they
want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - CORRECT ANSWER - be there for me, listen to me, treat me nicely
in general there are three type of guest - CORRECT ANSWER - fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - CORRECT ANSWER - exact
when seating a guest the guest strikes up a conversation with the hostess about how many years
they have been coming to this ihop and all the great memories they have here. the guest is -
CORRECT ANSWER - friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this
guest is - CORRECT ANSWER - fast
define the last process for resolving a guest concern - CORRECT ANSWER - listen
apologize solve thank
what is the best way to ensure your voice comes out across the telephone as warm and energetic -
CORRECT ANSWER - smile when talking
which statement best describes the greeting you should give when answering the phone -
CORRECT ANSWER - good morning thank you for calling ihop on central this is ashley
how may help you
, based on what you've learned, which statement about our guests is most true - CORRECT
ANSWER - our guests care most about being treated with warm and friendly service that
meets their needs
what is the proper procedure for washing your hands - CORRECT ANSWER - turn on
water to as hot as u can handle apply soap lather hands and wrists up to elbows for 20 seconds
rinse dry with hand dryer or single use disposable paper towel and shut off water with towel
why is it important to be in proper uniform - CORRECT ANSWER - appearance safety
and sanitation safety and sanitation are our biggest priority how the guest sees me reflects on the
restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple and fit) -
CORRECT ANSWER - 3 buttermilk pancakes, hash browns toast seasonal mixed fruit or
3 flavored pancakes
how many pancakes are served witht rooty tooty fresh and fruity pancakes - CORRECT
ANSWER - 4 pancakes
what automatically accompanies the simple and fit veggie omelette - CORRECT
ANSWER - 4oz mixed fruit
what kind of breakfast meat comes with the breakfast sampler - CORRECT ANSWER -2
bacon 2 ham 2 sausage
a split decision breakfast consist of - CORRECT ANSWER - 2 triangles of french toast 2
eggs 2 bacon 2 sausage 2 buttermilk pancakes
how many pancakes are served with our savory crepes menu items - CORRECT
ANSWER - none
