PROGRESSION: FIELD TECH V - VI
CONVENTIONAL QUESTIONS AND
CORRECT ANSWERS
When a business changes to a voice over Internet protocol (VoIP) service, which of the following sets
of concerns would most businesses find most significant? ANSW✅✅Poor or unreliable telephone
service that costs money in lost revenue, whether the cable operator can meet the company's high
expectations for service, and whether the new service will save money.
Which of the following best describes the importance that business telephone service has for a
small- or medium-size business? ANSW✅✅Lifeline.
Which of the following is an example of performing good customer service during a business
telephone installation? ANSW✅✅Calling ahead with an estimated time of arrival.
When the installation is complete, all critical features must be tested. Which of the following is one
of the critical features? ANSW✅✅Caller ID.
At the end of the installation process, when verifying the operation of a modular jack by connecting
a customer phone or a test set to the jack, which of the following should be tested?
ANSW✅✅Inbound call capability.
In a multi-tenant building, what should an installer do if the installation requires hammering, drilling,
or other loud noises? ANSW✅✅Notify the customer as well as the other tenants in the building.
What should one do to avoid disrupting the business operations of a customer who lets an installer
into secured work areas? ANSW✅✅Ask for a temporary key or authorization card.
During a site survey, what does one do upon learning that the customers telephone system contains
complex key system or PBX wiring? ANSW✅✅Have the customer call the key system or PBX
vendor directly and schedule their support.
In which phase of the business telephony implementation process should complex wiring issues be
identified? ANSW✅✅Site Survey
, What should one do if one of the customer's employees asks for a change in the business's long
distance provider? ANSW✅✅Tell the employee that, for any changes, they should check with the
associate who placed the order.
When a business has automatic call distribution on its telephone system, what do callers hear?
ANSW✅✅Callers are greeted with an automated message that notifies them that they will be on
hold until someone is available.
Which of the following is a feature of a PBX? ANSW✅✅Each phone is addressable.
What is the maximum number of hunt groups that can be set up for a business IP voice account?
ANSW✅✅3 Hunt Groups
Which telephone system is characterized by dual tone multi-frequency - DTMF tones being
transmitted to the central office? ANSW✅✅Traditional.
Which type of telephone system allows a company to have a single phone number reach all
employees even though they reside in different geographical locations? ANSW✅✅Hosted PBX.
Which key system architecture enables individual telephone sets that do not require any single
shared-control unit? ANSW✅✅Independent Key-sets.
Which of the following features are normally part of a PBX system? ANSW✅✅Call forwarding, call
waiting, speed dialing.
How are indoor embedded multimedia terminal adapter (EMTA) units normally powered?
ANSW✅✅With a 110-volt alternating current (VAC) power source with battery backup.
Once power has been disconnected at the tap, which of the following represents the proper way to
jumper the embedded multimedia terminal adapter (EMTA) for coax power? ANSW✅✅Ground to
return and coax to supply.
CONVENTIONAL QUESTIONS AND
CORRECT ANSWERS
When a business changes to a voice over Internet protocol (VoIP) service, which of the following sets
of concerns would most businesses find most significant? ANSW✅✅Poor or unreliable telephone
service that costs money in lost revenue, whether the cable operator can meet the company's high
expectations for service, and whether the new service will save money.
Which of the following best describes the importance that business telephone service has for a
small- or medium-size business? ANSW✅✅Lifeline.
Which of the following is an example of performing good customer service during a business
telephone installation? ANSW✅✅Calling ahead with an estimated time of arrival.
When the installation is complete, all critical features must be tested. Which of the following is one
of the critical features? ANSW✅✅Caller ID.
At the end of the installation process, when verifying the operation of a modular jack by connecting
a customer phone or a test set to the jack, which of the following should be tested?
ANSW✅✅Inbound call capability.
In a multi-tenant building, what should an installer do if the installation requires hammering, drilling,
or other loud noises? ANSW✅✅Notify the customer as well as the other tenants in the building.
What should one do to avoid disrupting the business operations of a customer who lets an installer
into secured work areas? ANSW✅✅Ask for a temporary key or authorization card.
During a site survey, what does one do upon learning that the customers telephone system contains
complex key system or PBX wiring? ANSW✅✅Have the customer call the key system or PBX
vendor directly and schedule their support.
In which phase of the business telephony implementation process should complex wiring issues be
identified? ANSW✅✅Site Survey
, What should one do if one of the customer's employees asks for a change in the business's long
distance provider? ANSW✅✅Tell the employee that, for any changes, they should check with the
associate who placed the order.
When a business has automatic call distribution on its telephone system, what do callers hear?
ANSW✅✅Callers are greeted with an automated message that notifies them that they will be on
hold until someone is available.
Which of the following is a feature of a PBX? ANSW✅✅Each phone is addressable.
What is the maximum number of hunt groups that can be set up for a business IP voice account?
ANSW✅✅3 Hunt Groups
Which telephone system is characterized by dual tone multi-frequency - DTMF tones being
transmitted to the central office? ANSW✅✅Traditional.
Which type of telephone system allows a company to have a single phone number reach all
employees even though they reside in different geographical locations? ANSW✅✅Hosted PBX.
Which key system architecture enables individual telephone sets that do not require any single
shared-control unit? ANSW✅✅Independent Key-sets.
Which of the following features are normally part of a PBX system? ANSW✅✅Call forwarding, call
waiting, speed dialing.
How are indoor embedded multimedia terminal adapter (EMTA) units normally powered?
ANSW✅✅With a 110-volt alternating current (VAC) power source with battery backup.
Once power has been disconnected at the tap, which of the following represents the proper way to
jumper the embedded multimedia terminal adapter (EMTA) for coax power? ANSW✅✅Ground to
return and coax to supply.
