PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT ANSWERS 120 EXAM QUESTIONS
AND ANSWERS| VERIFIED ANSWERS
What department is considered the core business unit? - (ANSWER)golf operation
From a functional perspective, a vendor is what kind of resource? - (ANSWER)financial resource
What must exist for a facility to have a positive culture? - (ANSWER)resources
What would a typical organizational chart of a golf operation show? - (ANSWER)staff roles & the
relationships between them
#@$#%^&^*
What is the most likely determinant of the complexity of a facility's organizational chart? -
&(*
(ANSWER)size of facility and number of resources
Staff is considered a tangible resource? - (ANSWER)true
What intangible resource is key to enabling and facilitating peak performance? -
(ANSWER)culture
How can facilities foster a positive culture? - (ANSWER)open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
(ANSWER)true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - (ANSWER)true
What should a manager consider when determining the number of employees needed to run
an operation? - (ANSWER)human resources it will take
, PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT ANSWERS 120 EXAM QUESTIONS
AND ANSWERS| VERIFIED ANSWERS
What is the advantage of asking open-ended questions during the interview process? -
(ANSWER)lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - (ANSWER)false
What is the first step in acquiring a new technology-based system? - (ANSWER)assess facility
needs
#@$#%^&^*
Why should employees be involved in creating and revising policies or procedures? - &(*
(ANSWER)encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - (ANSWER)true
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? -
(ANSWER)brand
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - (ANSWER)true
What does yield management allow? - (ANSWER)allows facility to maximize the total number of
rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - (ANSWER)variance
AND ANSWERS| VERIFIED ANSWERS
What department is considered the core business unit? - (ANSWER)golf operation
From a functional perspective, a vendor is what kind of resource? - (ANSWER)financial resource
What must exist for a facility to have a positive culture? - (ANSWER)resources
What would a typical organizational chart of a golf operation show? - (ANSWER)staff roles & the
relationships between them
#@$#%^&^*
What is the most likely determinant of the complexity of a facility's organizational chart? -
&(*
(ANSWER)size of facility and number of resources
Staff is considered a tangible resource? - (ANSWER)true
What intangible resource is key to enabling and facilitating peak performance? -
(ANSWER)culture
How can facilities foster a positive culture? - (ANSWER)open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
(ANSWER)true
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - (ANSWER)true
What should a manager consider when determining the number of employees needed to run
an operation? - (ANSWER)human resources it will take
, PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT ANSWERS 120 EXAM QUESTIONS
AND ANSWERS| VERIFIED ANSWERS
What is the advantage of asking open-ended questions during the interview process? -
(ANSWER)lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - (ANSWER)false
What is the first step in acquiring a new technology-based system? - (ANSWER)assess facility
needs
#@$#%^&^*
Why should employees be involved in creating and revising policies or procedures? - &(*
(ANSWER)encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - (ANSWER)true
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? -
(ANSWER)brand
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - (ANSWER)true
What does yield management allow? - (ANSWER)allows facility to maximize the total number of
rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - (ANSWER)variance
