OMIS 338 - CH. 17 QUIZZES &
SOLUTIONS
The process capability index is the relationship between ________________ and
_______________. - ANSWER natural variations; specifications
The quality control rule 1:10:100 refers to the ________________________________ -
ANSWER economic cost per stage to fix an error or defect
A(n) _____________________ metric is one that is calculated from data that are
measured as the degree of conformance to a specification on a scale of constant
measurement. A(n) ____________________ metric is one that is calculated from data
that are counted. - ANSWER continuous; discrete
All of the following are true about interpreting patterns in control charts EXCEPT that
____________________________________. - ANSWER when an unusual pattern is
identified, the process should continue to see if problem corrects itself
A p-chart measures the _________________________________________; a c-chart
measures the ________________________________________. - ANSWER proportion
of nonconforming items; total number of nonconformances per unit when the sampling
size or opportunities for errors is constant
Designing control charts involves two key issues: ________________ and
____________________. - ANSWER sample size; sampling frequency
When the ______________________ is _______________________ standard control
charts are not effective. - ANSWER rate of defects; extremely low
Quality at the ___________________ means that the people responsible for the work
control the quality of their processes by identifying and correcting any defects or errors
when they first are recognized or occur. - ANSWER source
The metric known as the net promoter score (NPS) is based on the question:
______________________________________________________. - ANSWER what is
the likelihood that you would recommend us?
____________________ cause variation is the result of complex interactions of
variations in materials, tools, machines, information, workers, and the environment.
____________________ cause variation arises from external sources that are not
inherent in the process, appear sporadically, and can be prevented, explained, or
understood. - ANSWER common; assignable
SOLUTIONS
The process capability index is the relationship between ________________ and
_______________. - ANSWER natural variations; specifications
The quality control rule 1:10:100 refers to the ________________________________ -
ANSWER economic cost per stage to fix an error or defect
A(n) _____________________ metric is one that is calculated from data that are
measured as the degree of conformance to a specification on a scale of constant
measurement. A(n) ____________________ metric is one that is calculated from data
that are counted. - ANSWER continuous; discrete
All of the following are true about interpreting patterns in control charts EXCEPT that
____________________________________. - ANSWER when an unusual pattern is
identified, the process should continue to see if problem corrects itself
A p-chart measures the _________________________________________; a c-chart
measures the ________________________________________. - ANSWER proportion
of nonconforming items; total number of nonconformances per unit when the sampling
size or opportunities for errors is constant
Designing control charts involves two key issues: ________________ and
____________________. - ANSWER sample size; sampling frequency
When the ______________________ is _______________________ standard control
charts are not effective. - ANSWER rate of defects; extremely low
Quality at the ___________________ means that the people responsible for the work
control the quality of their processes by identifying and correcting any defects or errors
when they first are recognized or occur. - ANSWER source
The metric known as the net promoter score (NPS) is based on the question:
______________________________________________________. - ANSWER what is
the likelihood that you would recommend us?
____________________ cause variation is the result of complex interactions of
variations in materials, tools, machines, information, workers, and the environment.
____________________ cause variation arises from external sources that are not
inherent in the process, appear sporadically, and can be prevented, explained, or
understood. - ANSWER common; assignable
