Apco Exam Study Guide with Complete Solutions

Apco Exam Study Guide with Complete Solutions Duty to serve - Correct Answer Expected to be at work when scheduled regardless of event Psap - Correct Answer Public safety answering point Public safety professional - Correct Answer Professional, humility,eager to learn, sense of duty, integrity, accountability, who you are, what you do, how others perceive you Code of ethics - Correct Answer A system of principles, dealing with values relating to human conduct with respect to the rightness and wrongness of certain actions and the motives and ends of such actions Chain of command - Correct Answer Provides guidance for personnel in requests for information, routing of complaints, key in decision making Law enforcement communications elements - Correct Answer Call taking and dispatching, resource management of law enforcement units, officer safety, handling reports, special situations (foot or vehicle pursuits) Fire service communications elements - Correct Answer Call taking and dispatching, resource management of fire service apparatus, fire alarm dispatching, incident command systems, hazardous materials Ems communications elements - Correct Answer Call taking and dispatch, resource management of ems units, specialized training in caller questioning, medical instructions via telephone Vital services within public safety communications systems - Correct Answer Communication with the public Communication between members of the same agency