TEST BANK FOR
mi mi
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
mi mi mi mi mi mi mi mi mi mi
Chapter 1-22
mi
1-1
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
,Chapter 01 Test Bank Static mi mi mi mi
1. Efficiency means doing the right things to create the most value for the company.
mi mi mi mi mi mi mi mi mi mi mi mi mi
FALSE
Efficiency means doing something at the lowest possible cost.
mi mi mi mi mi mi mi mi
2. Effectiveness means doing the right things to create the most value for the company.
mi mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Effectiveness means doing the right things to create the most value for the company.
mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management ter
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
ms, we could refer to this doctor as being efficient but not effective.
mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
The doctor performed the surgery without error. Because the patient died, no value was created.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miAnalyz
em i Difficulty:mi2miMe
dium
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
4. A worker can be efficient without being effective.
mi mi mi mi mi mi mi
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most va
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
lue. These are different things.
mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
tandm i Difficulty:mi2mi
Medium
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
1-2
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
,5. A process can be effective without being efficient.
mi mi mi mi mi mi mi
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at t
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
he customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being ef
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
fective, though, means minimizing the amount of time customers need to wait in line.
mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
tandm i Difficulty:mi2mi
Medium
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that cre
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
ate and deliver the firm's primary products and services.
mi mi mi mi mi mi mi mi
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
deliver the firm's primary products and services.
mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-01miIdentifymithemielementsmiofmioperationsmiandmisupplymichainmimanagement.mi(OSCM)
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict b
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
etween the two goals.
mi mi mi
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miAnalyz
em i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
1-3
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
mi mi mi mi mi mi mi mi mi mi mi mi
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi m
a limited set of tasks extremely well. This requires trade-offs.
i mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-03miRecognizemithemimajormiconceptsmithatmidefinemithemioperationsmiandmisupplymichainmimanagementmifield.
Topic:miHistoricalmiDevelopmentmiofmiOperationsmiandmiSupplymiChainmiManagement
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-01miIdentifymithemielementsmiofmioperationsmiandmisupplymichainmimanagementmi(OSCM).
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
11. OSCM is a functional field of business with clear line management responsibilities.
mi mi mi mi mi mi mi mi mi mi mi
TRUE
OSCM is a functional field of business with clear line management responsibilities.
mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-02miKnowmithemipotentialmicareermiopportunitiesmiinmioperationsmiandmisupplymichainmimanagement.
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
FALSE
Think of the supply network as a pipeline through which material and information flow.
mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
tandm i Difficulty:mi1m
iEasy
LearningmiObjective:mi01-01miIdentifymithemielementsmiofmioperationsmiandmisupplymichainmimanagementmi(OSCM).
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
13. Supply networks cannot be constructed for every product or service.
mi mi mi mi mi mi mi mi mi
FALSE
Networks such as this can be constructed for any product or service.
mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
1-4
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
mi mi
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
mi mi mi mi mi mi mi mi mi mi
Chapter 1-22
mi
1-1
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
,Chapter 01 Test Bank Static mi mi mi mi
1. Efficiency means doing the right things to create the most value for the company.
mi mi mi mi mi mi mi mi mi mi mi mi mi
FALSE
Efficiency means doing something at the lowest possible cost.
mi mi mi mi mi mi mi mi
2. Effectiveness means doing the right things to create the most value for the company.
mi mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Effectiveness means doing the right things to create the most value for the company.
mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management ter
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
ms, we could refer to this doctor as being efficient but not effective.
mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
The doctor performed the surgery without error. Because the patient died, no value was created.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miAnalyz
em i Difficulty:mi2miMe
dium
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
4. A worker can be efficient without being effective.
mi mi mi mi mi mi mi
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most va
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
lue. These are different things.
mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
tandm i Difficulty:mi2mi
Medium
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
1-2
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
,5. A process can be effective without being efficient.
mi mi mi mi mi mi mi
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at t
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
he customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being ef
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
fective, though, means minimizing the amount of time customers need to wait in line.
mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
tandm i Difficulty:mi2mi
Medium
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that cre
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
ate and deliver the firm's primary products and services.
mi mi mi mi mi mi mi mi
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
deliver the firm's primary products and services.
mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-01miIdentifymithemielementsmiofmioperationsmiandmisupplymichainmimanagement.mi(OSCM)
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict b
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
etween the two goals.
mi mi mi
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miAnalyz
em i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-
04miEvaluatemithemiefficiencymiofmiamifirm.m i T
opic:miEfficiency,miEffectiveness,miandmiValue
1-3
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
mi mi mi mi mi mi mi mi mi mi mi mi
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi m
a limited set of tasks extremely well. This requires trade-offs.
i mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-03miRecognizemithemimajormiconceptsmithatmidefinemithemioperationsmiandmisupplymichainmimanagementmifield.
Topic:miHistoricalmiDevelopmentmiofmiOperationsmiandmiSupplymiChainmiManagement
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-01miIdentifymithemielementsmiofmioperationsmiandmisupplymichainmimanagementmi(OSCM).
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
11. OSCM is a functional field of business with clear line management responsibilities.
mi mi mi mi mi mi mi mi mi mi mi
TRUE
OSCM is a functional field of business with clear line management responsibilities.
mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinking
Blooms:miRemembe
rm i Difficulty:mi1mi
Easy
LearningmiObjective:mi01-02miKnowmithemipotentialmicareermiopportunitiesmiinmioperationsmiandmisupplymichainmimanagement.
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi mi
FALSE
Think of the supply network as a pipeline through which material and information flow.
mi mi mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
tandm i Difficulty:mi1m
iEasy
LearningmiObjective:mi01-01miIdentifymithemielementsmiofmioperationsmiandmisupplymichainmimanagementmi(OSCM).
Topic:miWhatmiIsmiOperationsmiandmiSupplymiChainmiManagement?
13. Supply networks cannot be constructed for every product or service.
mi mi mi mi mi mi mi mi mi
FALSE
Networks such as this can be constructed for any product or service.
mi mi mi mi mi mi mi mi mi mi mi
AACSB:miAnalyticalmiThinkin
gm i Blooms:miUnders
1-4
Copyrightmi©2021miMcGraw-
HillmiEducation.miAllmirightsmireserved.miNomireproductionmiormidistributionmiwithoutmithemipriormiwrittenmiconsentmiofmiMcGraw-HillmiEducation.
