RST 230 EXAM 1 STUDY GUIDE
QUESTIONS AND CORRECT
ANSWERS
antecedents of beliefs ANSW✅✅1. The conditions that set the stage for beliefs to develop
2. Ex, governments, parents, social media
Beliefs ANSW✅✅Involve what people perceive to be true
Attitudes ANSW✅✅1. Learned predisposition to respond in a favorable or unfavorable manner
with respect to a given object
2. The enduring positive or negative feelings about people, objects, or issues
Behaviors ANSW✅✅Any observable or measurable act, response or movements by individual, not
the feelings but the acts
Stereotypes ANSW✅✅1. Can be either positive or negative
2. A standardized mental picture held in common by members of a group that represents an
oversimplified opinion, attitude or judgement
Prejudice ANSW✅✅1. A negative attitude toward a socially defined group and toward any person
received to be a member of that group
2. A preconceived opinion or attitude which is formed without due consideration of the facts
3. It is not based on scientific proof or rational thought process
Discrimination ANSW✅✅1. The translation into consequential behavior or prejudicial beliefs
2. Discrimination occurs when the object of prejudice is placed at some disadvantage not merited by
his own misconduct
3. Actions or practices carried out by members of dominant racial or ethnic groups that have a
differential and negative impact on members of subordinate racial or ethnic group
4. Horizontal discrimination: Discriminations between the minorities. Ex, Black discriminates
Hispanic
, Core and Secondary Dimensions of diversity ANSW✅✅1. Core dimensions: Traits or
characteristics that people are born with and are difficult to change, such as Sexual identity, age,
race, mother tongue
2. Secondary dimension: Traits or characteristics that were not born with and are easy to change
such as Social class, religion
Needs and barriers experienced by multicultural customers ANSW✅✅1. Consumer Racism:
Receiving substandard service because of the race
2. Products and Policies: Not have been developed for multicultural customers in mind
3. Employees who are not at ease, and are frustrated and impatient to multicultural customers
Inclusion (what is inclusion, barriers to and benefits of inclusion) - AR and class notes ANSW✅✅1.
Its is a way of being with others that is welcoming, respectful, and values experience, knowledge and
abilities of others
2. Benefits of inclusion: Everyone gets equal access to services and products
3. Barriers of inclusion: Negative and stereotypes, psychological barriers, communication barriers,
transportation, economic problems, physical/structure problems, safety
Theories of discrimination ANSW✅✅1. Displacement/scapegoat:
People displace their frustrating feelings toward other individuals who are not in the position to
retaliate
2. authoritarian personality:
a) Prejudice is a form of psychopathology resulting from personality orientations developed in
childhood
b) The authoritarian personalities people rigidly conform to conventional values and see moral
values as clear cut, either right or wrong
3. categorization and stereotyping:
People categorize others into outgroup and ingroup, and they treat outgroup people badly
4. socialization and conformity:
Children and adolescence acquire prejudice from their parents, teachers, peers, and the mass media
along with other norms and values
5. perceived racial threat (self-interest):
Individuals develop prejudicial attitude toward others who they perceive pose a threat to their
economic, cultural, political, and social position. Impact on the whole environment, not several cases
QUESTIONS AND CORRECT
ANSWERS
antecedents of beliefs ANSW✅✅1. The conditions that set the stage for beliefs to develop
2. Ex, governments, parents, social media
Beliefs ANSW✅✅Involve what people perceive to be true
Attitudes ANSW✅✅1. Learned predisposition to respond in a favorable or unfavorable manner
with respect to a given object
2. The enduring positive or negative feelings about people, objects, or issues
Behaviors ANSW✅✅Any observable or measurable act, response or movements by individual, not
the feelings but the acts
Stereotypes ANSW✅✅1. Can be either positive or negative
2. A standardized mental picture held in common by members of a group that represents an
oversimplified opinion, attitude or judgement
Prejudice ANSW✅✅1. A negative attitude toward a socially defined group and toward any person
received to be a member of that group
2. A preconceived opinion or attitude which is formed without due consideration of the facts
3. It is not based on scientific proof or rational thought process
Discrimination ANSW✅✅1. The translation into consequential behavior or prejudicial beliefs
2. Discrimination occurs when the object of prejudice is placed at some disadvantage not merited by
his own misconduct
3. Actions or practices carried out by members of dominant racial or ethnic groups that have a
differential and negative impact on members of subordinate racial or ethnic group
4. Horizontal discrimination: Discriminations between the minorities. Ex, Black discriminates
Hispanic
, Core and Secondary Dimensions of diversity ANSW✅✅1. Core dimensions: Traits or
characteristics that people are born with and are difficult to change, such as Sexual identity, age,
race, mother tongue
2. Secondary dimension: Traits or characteristics that were not born with and are easy to change
such as Social class, religion
Needs and barriers experienced by multicultural customers ANSW✅✅1. Consumer Racism:
Receiving substandard service because of the race
2. Products and Policies: Not have been developed for multicultural customers in mind
3. Employees who are not at ease, and are frustrated and impatient to multicultural customers
Inclusion (what is inclusion, barriers to and benefits of inclusion) - AR and class notes ANSW✅✅1.
Its is a way of being with others that is welcoming, respectful, and values experience, knowledge and
abilities of others
2. Benefits of inclusion: Everyone gets equal access to services and products
3. Barriers of inclusion: Negative and stereotypes, psychological barriers, communication barriers,
transportation, economic problems, physical/structure problems, safety
Theories of discrimination ANSW✅✅1. Displacement/scapegoat:
People displace their frustrating feelings toward other individuals who are not in the position to
retaliate
2. authoritarian personality:
a) Prejudice is a form of psychopathology resulting from personality orientations developed in
childhood
b) The authoritarian personalities people rigidly conform to conventional values and see moral
values as clear cut, either right or wrong
3. categorization and stereotyping:
People categorize others into outgroup and ingroup, and they treat outgroup people badly
4. socialization and conformity:
Children and adolescence acquire prejudice from their parents, teachers, peers, and the mass media
along with other norms and values
5. perceived racial threat (self-interest):
Individuals develop prejudicial attitude toward others who they perceive pose a threat to their
economic, cultural, political, and social position. Impact on the whole environment, not several cases
