HCA 101 REVIEW QUESTIONS AND
CORRECT ANSWERS
Characteristics of the ideal healthcare professional ANSW✅✅Reflective and self-aware
Open and humble
How can you promote equality when communicating as a healthcare professional
ANSW✅✅Acknowledge the person
T or F non-judgmental thoughts and behaviors promote equality and acceptance ANSW✅✅True
Prejudices ANSW✅✅Opinions often negative of other people bases on inaccurate stereotypes
T or F Can personal assumptions negatively affect communication ANSW✅✅True
A stereotypical judgement creates ANSW✅✅barriers when communicating
Self-control - ANSW✅✅allows to focus on the person who is seeking our assistance rather than on
our own needs and emotions.
Paraphrasing- ANSW✅✅Paraphrasing- Restating the client's message in your own words
Paraphrasing serves three purposes: ANSW✅✅It shows you are listening
It lets the client see if you understand the message sent
It promotes further communication
Empathetic listening - ANSW✅✅Means being open to and trying to understand the experiences
and feelings of others
Barriers to Communication - ANSW✅✅barriers, such as vision and hearing problems, cannot be
avoided.
,Cultural differences can also interfere
Environment - for example, loud noises or poor lighting
denial - ANSW✅✅An unwillingness to accept the truth or a certain reality.
self-awareness ANSW✅✅Awareness of the beliefs, values , thoughts, inadequacies and fears
affecting and driving thoughts and responses to ones self during interactions
T or F Prejudices can be easily eliminated ANSW✅✅False
T or F Personal assumptions can negatively alter communication ANSW✅✅True
How can one self reflect ANSW✅✅Journaling or a diary
talking to someone you trust that works with you
use a model of reflection to guide or organize our reflection
To effectively listen you must ANSW✅✅Adapt to each individual and context, and engage with
the person/s and all elements of the message
Self awareness allows the healthcare worker to ANSW✅✅Relate positively to those around them
regardless of the presence of negative emotions
control their thoughts and actions while communicating
communicate openly and honestly with the courage to care for those around them\
Recognize and respond without judgement to the needs of the people around them
stereotype ANSW✅✅a fixed idea about a person or group of people
Example of a positive stereotype ANSW✅✅Kids are resilient they bounce back
, Where do irrational biases come/develop from ANSW✅✅Parental models
Significant others
displacement ANSW✅✅A transfer of feelings (usually of anger) onto another person or item
instead of onto the person who is the source of the anger.
fantasizing ANSW✅✅Daydreaming as an escape instead of dealing with reality.
projection ANSW✅✅Blaming someone else for one's own behaviour.
rationalization ANSW✅✅Justifying a behaviour or action by explaining it as being less harmful or
hurtful than it really is.
regression ANSW✅✅A return to an earlier developmental stage as a way to escape from stress.
repression ANSW✅✅The involuntary action of blocking painful memories from the conscious
mind.
suppression ANSW✅✅A conscious refusal to acknowledge a painful or upsetting situation.
passive-aggressiveness ANSW✅✅The practice of expressing negative emotions, resentment, or
anger toward others through passive, indirect ways (such as through procrastination or
manipulation) instead of by verbalizing feelings in an assertive manner.
submissiveness ANSW✅✅A show of obedience, meekness, and compliance in the face of conflict
or a difference of opinion, instead of assertiveness.
Self-control - ANSW✅✅allows to focus on the person who is seeking our assistance rather than on
our own needs and emotions.
An ideal healthcare professional should be: ANSW✅✅Reflective and self-aware
Knowledgeable about and skilled in their healthcare profession
Respectful and caring
CORRECT ANSWERS
Characteristics of the ideal healthcare professional ANSW✅✅Reflective and self-aware
Open and humble
How can you promote equality when communicating as a healthcare professional
ANSW✅✅Acknowledge the person
T or F non-judgmental thoughts and behaviors promote equality and acceptance ANSW✅✅True
Prejudices ANSW✅✅Opinions often negative of other people bases on inaccurate stereotypes
T or F Can personal assumptions negatively affect communication ANSW✅✅True
A stereotypical judgement creates ANSW✅✅barriers when communicating
Self-control - ANSW✅✅allows to focus on the person who is seeking our assistance rather than on
our own needs and emotions.
Paraphrasing- ANSW✅✅Paraphrasing- Restating the client's message in your own words
Paraphrasing serves three purposes: ANSW✅✅It shows you are listening
It lets the client see if you understand the message sent
It promotes further communication
Empathetic listening - ANSW✅✅Means being open to and trying to understand the experiences
and feelings of others
Barriers to Communication - ANSW✅✅barriers, such as vision and hearing problems, cannot be
avoided.
,Cultural differences can also interfere
Environment - for example, loud noises or poor lighting
denial - ANSW✅✅An unwillingness to accept the truth or a certain reality.
self-awareness ANSW✅✅Awareness of the beliefs, values , thoughts, inadequacies and fears
affecting and driving thoughts and responses to ones self during interactions
T or F Prejudices can be easily eliminated ANSW✅✅False
T or F Personal assumptions can negatively alter communication ANSW✅✅True
How can one self reflect ANSW✅✅Journaling or a diary
talking to someone you trust that works with you
use a model of reflection to guide or organize our reflection
To effectively listen you must ANSW✅✅Adapt to each individual and context, and engage with
the person/s and all elements of the message
Self awareness allows the healthcare worker to ANSW✅✅Relate positively to those around them
regardless of the presence of negative emotions
control their thoughts and actions while communicating
communicate openly and honestly with the courage to care for those around them\
Recognize and respond without judgement to the needs of the people around them
stereotype ANSW✅✅a fixed idea about a person or group of people
Example of a positive stereotype ANSW✅✅Kids are resilient they bounce back
, Where do irrational biases come/develop from ANSW✅✅Parental models
Significant others
displacement ANSW✅✅A transfer of feelings (usually of anger) onto another person or item
instead of onto the person who is the source of the anger.
fantasizing ANSW✅✅Daydreaming as an escape instead of dealing with reality.
projection ANSW✅✅Blaming someone else for one's own behaviour.
rationalization ANSW✅✅Justifying a behaviour or action by explaining it as being less harmful or
hurtful than it really is.
regression ANSW✅✅A return to an earlier developmental stage as a way to escape from stress.
repression ANSW✅✅The involuntary action of blocking painful memories from the conscious
mind.
suppression ANSW✅✅A conscious refusal to acknowledge a painful or upsetting situation.
passive-aggressiveness ANSW✅✅The practice of expressing negative emotions, resentment, or
anger toward others through passive, indirect ways (such as through procrastination or
manipulation) instead of by verbalizing feelings in an assertive manner.
submissiveness ANSW✅✅A show of obedience, meekness, and compliance in the face of conflict
or a difference of opinion, instead of assertiveness.
Self-control - ANSW✅✅allows to focus on the person who is seeking our assistance rather than on
our own needs and emotions.
An ideal healthcare professional should be: ANSW✅✅Reflective and self-aware
Knowledgeable about and skilled in their healthcare profession
Respectful and caring
