LDR-303S IMPROVING ORGANIZATIONS
QUESTIONS AND ANSWERS LATEST 2025-2026
EXAM UPDATE
Describe the six characteristics of well-defined metrics. - Answer-
Balanced, Specific, Measurable, Attainable, Results Focused, and
Timely (B-SMART) criteria.
Describe the eight types of waste. - Answer-Anything in a process that
is not required. This includes defects, overproduction, waiting, unused
talent, transportation, inventory, motion, and extra-processing.
Describe the aspects of SMART criteria. - Answer-specific- important-
the less specific a goal the harder it will be to achieve
measurable- what determines success
actionable- how will the goal be achieved
relavant- minimal effort maximum value
time-bound- provides incentive and monitors progress
, Describe various root cause analysis tools that assist in problem solving
efforts. - Answer-Brainstorming is an informal approach to problem-
solving that encourages your team to come up with as many ideas as
possible.
5 Whys method, you should be able to see how one process affects
another, identify relationships between different causes, and get to the
root cause(s) of problems.
Pareto Analysis is a method based on the Pareto Principle (also known
as the 80/20 Rule) - the idea that 80 percent of problems may be the
result of as little as 20 percent of causes.
Affinity Diagrams provide a flexible method for brainstorming and
organizing ideas/information. It can be used to organize many different
potential causes or issues together.
Cause-and-Effect diagram, also known as a Fishbone or Ishikawa
Diagram, is a visual tool that logically categorizes potential causes for a
specific problem. It visually displays causes and provides details to see
causal relationships.
Control Chart is a statistical process control method that involves
collecting and analyzing data about a process, checking for unexpected
variations, and correcting any issues identified.
QUESTIONS AND ANSWERS LATEST 2025-2026
EXAM UPDATE
Describe the six characteristics of well-defined metrics. - Answer-
Balanced, Specific, Measurable, Attainable, Results Focused, and
Timely (B-SMART) criteria.
Describe the eight types of waste. - Answer-Anything in a process that
is not required. This includes defects, overproduction, waiting, unused
talent, transportation, inventory, motion, and extra-processing.
Describe the aspects of SMART criteria. - Answer-specific- important-
the less specific a goal the harder it will be to achieve
measurable- what determines success
actionable- how will the goal be achieved
relavant- minimal effort maximum value
time-bound- provides incentive and monitors progress
, Describe various root cause analysis tools that assist in problem solving
efforts. - Answer-Brainstorming is an informal approach to problem-
solving that encourages your team to come up with as many ideas as
possible.
5 Whys method, you should be able to see how one process affects
another, identify relationships between different causes, and get to the
root cause(s) of problems.
Pareto Analysis is a method based on the Pareto Principle (also known
as the 80/20 Rule) - the idea that 80 percent of problems may be the
result of as little as 20 percent of causes.
Affinity Diagrams provide a flexible method for brainstorming and
organizing ideas/information. It can be used to organize many different
potential causes or issues together.
Cause-and-Effect diagram, also known as a Fishbone or Ishikawa
Diagram, is a visual tool that logically categorizes potential causes for a
specific problem. It visually displays causes and provides details to see
causal relationships.
Control Chart is a statistical process control method that involves
collecting and analyzing data about a process, checking for unexpected
variations, and correcting any issues identified.
