MAC 140 FINAL EXAM QUESTIONS AND ANSWERS
Why is it important to document any instructions provided to the patient? - Answers :To
protect the physician legally if the patient is harmed by not following the instructions.
What is included in the patient registration record? - Answers :Demographic and billing
info
What is the review of systems? - Answers :Systematic questions about each body
system.
What is not included in the social history? - Answers :Chronic illnesses
Who receives a copy of the patient's emergency department report? - Answers
:Patient's family physician
What is it called when the office accepts payments directly from the insurance
company? - Answers :Assignment of Benefits
Which of the following types of calls does the medical assistant usually handle only by
taking a message? - Answers :Requests for results of lab tests or diagnostic
procedures.
For which patients must the MA verify insurance coverage every time the patient visits
the office? - Answers :Patient's with Medicaid
What is usually included on the same form that allows the office to release info to the
insurance company for billing purposes? - Answers :Medical and social history
How many folders are necessary to set up a manual ticker file? - Answers :43 folders
When a patient calls to request a refill of a prescription for an antibiotic, the MA should
ask what symptoms the patient is having that would require a refill.
True of False - Answers :True
Why may some physicians in a practice not be accepting patients? - Answers :They are
planning to retire
How is the info on a patient's insurance card usually recorded in the medical office using
an EHR? - Answers :Scan the card into the EHR
What is it called when the MA determines which phone calls go to the physician? -
Answers :Screening
, Who is responsible for identifying the charges for which the patient will be billed? -
Answers :Physician
Every patient must be given a written copy of the office's privacy policy statement.
True or False - Answers :False
What time interval is frequently used to set up the appointment schedule in the medical
office? - Answers :15 minutes
What is a symptom? - Answers :Any change in the body or its functioning that indicates
disease.
What does the acronym SOAP stand for? - Answers :Subjective, Objective,
Assessment, Plan
Which of the following statements about emergency telephone calls is true? - Answers
:The MA should transfer an emergency call to a licensed health professional if one is in
the office.
Which type of pager can display a message in addition to the telephone # of the caller?
- Answers :Alphanumeric pager
How can the medical office reduce the number of phone calls from patients requesting
lab results? - Answers :Set up a system to send patients letters with lab results.
What is important when changing the appointment date and time for a patient? -
Answers :Delete or erase the original appointment completely.
Why must proper procedures be adhered to in scheduling patients for consultations with
specialists? - Answers :Managed care insurance often requires written referral forms, or
it will not pay!
What is one advantage of a computer appointment system? - Answers :It is useful if the
office includes several practitioners and several locations.
What is a way to handle a patient who has a pattern of being late for appointments? -
Answers :Give them the last appointment of the day.
Which of the following diagnostic tests is usually included in preadmission testing before
any surgery? - Answers :ECG
When is double-booking often used? - Answers :When a patient with an acute injury or
illness must be fitted into the schedule.
Which of the following is a physician preference of need that may affect the appointment
schedule? - Answers :The time of day a physician prefers to do certain types of exams.
Why is it important to document any instructions provided to the patient? - Answers :To
protect the physician legally if the patient is harmed by not following the instructions.
What is included in the patient registration record? - Answers :Demographic and billing
info
What is the review of systems? - Answers :Systematic questions about each body
system.
What is not included in the social history? - Answers :Chronic illnesses
Who receives a copy of the patient's emergency department report? - Answers
:Patient's family physician
What is it called when the office accepts payments directly from the insurance
company? - Answers :Assignment of Benefits
Which of the following types of calls does the medical assistant usually handle only by
taking a message? - Answers :Requests for results of lab tests or diagnostic
procedures.
For which patients must the MA verify insurance coverage every time the patient visits
the office? - Answers :Patient's with Medicaid
What is usually included on the same form that allows the office to release info to the
insurance company for billing purposes? - Answers :Medical and social history
How many folders are necessary to set up a manual ticker file? - Answers :43 folders
When a patient calls to request a refill of a prescription for an antibiotic, the MA should
ask what symptoms the patient is having that would require a refill.
True of False - Answers :True
Why may some physicians in a practice not be accepting patients? - Answers :They are
planning to retire
How is the info on a patient's insurance card usually recorded in the medical office using
an EHR? - Answers :Scan the card into the EHR
What is it called when the MA determines which phone calls go to the physician? -
Answers :Screening
, Who is responsible for identifying the charges for which the patient will be billed? -
Answers :Physician
Every patient must be given a written copy of the office's privacy policy statement.
True or False - Answers :False
What time interval is frequently used to set up the appointment schedule in the medical
office? - Answers :15 minutes
What is a symptom? - Answers :Any change in the body or its functioning that indicates
disease.
What does the acronym SOAP stand for? - Answers :Subjective, Objective,
Assessment, Plan
Which of the following statements about emergency telephone calls is true? - Answers
:The MA should transfer an emergency call to a licensed health professional if one is in
the office.
Which type of pager can display a message in addition to the telephone # of the caller?
- Answers :Alphanumeric pager
How can the medical office reduce the number of phone calls from patients requesting
lab results? - Answers :Set up a system to send patients letters with lab results.
What is important when changing the appointment date and time for a patient? -
Answers :Delete or erase the original appointment completely.
Why must proper procedures be adhered to in scheduling patients for consultations with
specialists? - Answers :Managed care insurance often requires written referral forms, or
it will not pay!
What is one advantage of a computer appointment system? - Answers :It is useful if the
office includes several practitioners and several locations.
What is a way to handle a patient who has a pattern of being late for appointments? -
Answers :Give them the last appointment of the day.
Which of the following diagnostic tests is usually included in preadmission testing before
any surgery? - Answers :ECG
When is double-booking often used? - Answers :When a patient with an acute injury or
illness must be fitted into the schedule.
Which of the following is a physician preference of need that may affect the appointment
schedule? - Answers :The time of day a physician prefers to do certain types of exams.
