PGA Golf Management Final Exam Facility
Management Level 1
Tournament Director - ANS-Initiates the planning process by adding detail to the preliminary
framework
Contingencies (What if sudden death runs over time into another event planned for the day?) -
ANS-Besides size of field, format, and contestants, what must the planning team anticipate?
Organization, preparation, and attention to detail - ANS-What are the 4 keys to prevent
tournament mishaps?
Tournament planner - ANS-Who must decide whether additional crowd control, hospitality, or
safety precautions may be necessary?
The selection of the date or dates of the tournament - ANS-What decision should reflect the
availability of the facility the availability of the facility and the size of the field, as well as the
format for the event?
Facility policies or other commitments, condition of the course, number of holes available for
tournament play, playoffs, and weather and climate - ANS-What are some factors to consider
that would affect course availabilty?
Master calendar - ANS-A tool that is relevant to tracking other commitments
Just after the tournament from that year if it is recurring; about a year out - ANS-What is the
average amount of time a course tries to book a tournament?
Consider who will be playing: professionals, amateurs, a mixed pro-am, etc. - ANS-What is one
of the first steps to understand the purpose of the event?
The tournament format; should also suit the facility as well as the participants - ANS-What
follows from the purpose of an event?
A format that is fun for everyone and gives every participant a chance to compete and win
something - ANS-What is the preferred format for non-championship events?
,Ryder Cup, Walker Cup, and Curtis Cup - ANS-What are some examples of match play
events?
Match Play - ANS-What format of play is more forgiving for the player who is likely to have one
or more high-scoring holes?
A four-ball match with handicaps - ANS-What is a good format choice for businessmen who
may play only occasionally?
Stroke play - ANS-What is the most popular and familiar competition?
Stroke play - ANS-What is the most flexible and adaptable form of play?
Scramble- players only play the good shots - ANS-What is the most popular format for
tournaments and why?
A, B, C, and D players - ANS-What is the preferable combination of players in a scramble
group?
Either 30% of the lowest player's handicap or 10% of the combined handicap of the group -
ANS-What is a give method of applying handicaps in a scramble?
Common Variation - ANS-What format does every player's tee shot have to be used at least 3-4
times?
Stableford - ANS-A stroke-play format in which the player with the highest total, not the lowest,
wins; the player earns points on each individual holes
The Callaway System - ANS-The best known and most widely known and used method; it is
computed on a "worst scores" basis
The Schied System - ANS-Another "worst holes" method that accommodates scores up to 151
Modified Peoria - ANS-Format that bases the player's handicap on scores from holes secretly
selected by the tournament committee before the event begins; player does not learn his or her
handicap until after completing the round
Same flights - ANS-To assure equity, players who have established USGA handicaps should
have to compete in the _____________ with those participants using the above systems
Staff, volunteers, and sponsors - ANS-In the term "tournament team" what does the term
"team" refer to?
,"expect the unexpected" - ANS-What is a good motto when it comes to planning for special
needs and contingencies?
Identify the needed positions and then find people to fill those positions - ANS-What is the first
step in organizing a staff for a tournament?
Organization charts - ANS-What helps s team function smoothly and indicates the names of all
team members, titles and contact information, the basic responsibilities of each person, the
relationship between functional areas, and lines of authority?
Delegating tasks to team members - ANS-What is a crucial skill for any tournament director?
Essential revenue, maintain enthusiasm among golfing public, and introduce new players to the
game. - ANS-What do tournaments provide the facility and people involved?
40-50 per year - ANS-What is median number of events put on by most facilities?
Define overall role of tournaments, create a strategy to develop or attract suitable events, and
plan and run tournaments that meet the facility's objectives and customer's needs - ANS-How
will a PGA professional be called upon when creating a tournament?
revenues (amount and source)# and type of events, rounds generatedservices offeredcurrent
tournament customer basestaffing levelscustomer kudos and complaintscompetition from other
facilities - ANS-Past tournament records at a facility should include:
Past tournament business
current market conditions
facility's customer base
competitors
mission statement - ANS-What must be researched before creating a tournament plan?
Can market uphold to tournament goalsCan you pull from other areas if notinfo includes how
golfers spend money, level of unemployment, amount of disposable income, general supply and
demand - ANS-Market conditions:
Is it large and suitable enough to support desired level of tournament business? - ANS-What
question should be asked about the customer base?
upgrade course to PGA tour standards, new golf car fleet, full-time tournament coordinator,
restaurant upgrade etc. depends on plan - ANS-How do you stand in market and what can you
offer that other facilities do not? May decide to exceed what competitors do best or avoid
directly competing
, upgrade course to PGA tour standards, new golf car fleet, full-time tournament coordinator,
restaurant upgrade etc. depends on plan
What are long and short-range promotional objectives? (attract new members, diversify
customer base, attract sponsor, expand market, etc)Who are target customers? (large
corporations, juniors, women, general golfing public)Where are target customers most likely to
get info? (local media, internet, mail, word of mouth, etc)What communication approaches will
be use? (photos, videos, advertising, promotional materials)What advertising approaches will be
used? (local publications, golf publications, public relations activities, word of mouth) -
ANS-Developing tournament promotional strategies require considering these questions:
Tournament purpose
Budget - ANS-What is first thing professional and client need to establish?
-generate revenue for sponsoring organization
-raise funds for a charitable organization
-enhance sponsor or facility image
-provide recreation-social opportunities for golfers
-stimulate interest in game of golf
-identify champion such as PGA sectional events - ANS-What are some common tournament
purposes?
-generate revenue for sponsoring organization
-raise funds for a charitable organization
-enhance sponsor or facility image
-provide recreation-social opportunities for golfers
-stimulate interest in game of golf
-identify champion such as PGA sectional events
Date time place, size, format, golf cars, practice range, food and beverage, prizes and
merchandise, special events, preliminary budget - ANS-Event framework includes:
Revenue (entry fees, hole sponsors, banquet fees)Expenses (green fees, golf cars, range balls,
custom shirts, prizes, gift certificates, banquets, beverage cartRevenues minus expenses
(Profit) - ANS-Budge considerations for tournament:
Greet, Listen, Asses, Offer, Follow-through - ANS-How can you apply customer relations skills
to initially meeting client?
Good and effective communication - ANS-What is key through whole process with client?
planning checklists, task implementation lists, registration forms, contracts, FINAL CONTRACT -
includes policies and procedures, deposits, payment methods, rain dates, cancellation policies,
and even etiquette - ANS-What documents are essential to cover all issues with booking
tournament and even legal liability?
Management Level 1
Tournament Director - ANS-Initiates the planning process by adding detail to the preliminary
framework
Contingencies (What if sudden death runs over time into another event planned for the day?) -
ANS-Besides size of field, format, and contestants, what must the planning team anticipate?
Organization, preparation, and attention to detail - ANS-What are the 4 keys to prevent
tournament mishaps?
Tournament planner - ANS-Who must decide whether additional crowd control, hospitality, or
safety precautions may be necessary?
The selection of the date or dates of the tournament - ANS-What decision should reflect the
availability of the facility the availability of the facility and the size of the field, as well as the
format for the event?
Facility policies or other commitments, condition of the course, number of holes available for
tournament play, playoffs, and weather and climate - ANS-What are some factors to consider
that would affect course availabilty?
Master calendar - ANS-A tool that is relevant to tracking other commitments
Just after the tournament from that year if it is recurring; about a year out - ANS-What is the
average amount of time a course tries to book a tournament?
Consider who will be playing: professionals, amateurs, a mixed pro-am, etc. - ANS-What is one
of the first steps to understand the purpose of the event?
The tournament format; should also suit the facility as well as the participants - ANS-What
follows from the purpose of an event?
A format that is fun for everyone and gives every participant a chance to compete and win
something - ANS-What is the preferred format for non-championship events?
,Ryder Cup, Walker Cup, and Curtis Cup - ANS-What are some examples of match play
events?
Match Play - ANS-What format of play is more forgiving for the player who is likely to have one
or more high-scoring holes?
A four-ball match with handicaps - ANS-What is a good format choice for businessmen who
may play only occasionally?
Stroke play - ANS-What is the most popular and familiar competition?
Stroke play - ANS-What is the most flexible and adaptable form of play?
Scramble- players only play the good shots - ANS-What is the most popular format for
tournaments and why?
A, B, C, and D players - ANS-What is the preferable combination of players in a scramble
group?
Either 30% of the lowest player's handicap or 10% of the combined handicap of the group -
ANS-What is a give method of applying handicaps in a scramble?
Common Variation - ANS-What format does every player's tee shot have to be used at least 3-4
times?
Stableford - ANS-A stroke-play format in which the player with the highest total, not the lowest,
wins; the player earns points on each individual holes
The Callaway System - ANS-The best known and most widely known and used method; it is
computed on a "worst scores" basis
The Schied System - ANS-Another "worst holes" method that accommodates scores up to 151
Modified Peoria - ANS-Format that bases the player's handicap on scores from holes secretly
selected by the tournament committee before the event begins; player does not learn his or her
handicap until after completing the round
Same flights - ANS-To assure equity, players who have established USGA handicaps should
have to compete in the _____________ with those participants using the above systems
Staff, volunteers, and sponsors - ANS-In the term "tournament team" what does the term
"team" refer to?
,"expect the unexpected" - ANS-What is a good motto when it comes to planning for special
needs and contingencies?
Identify the needed positions and then find people to fill those positions - ANS-What is the first
step in organizing a staff for a tournament?
Organization charts - ANS-What helps s team function smoothly and indicates the names of all
team members, titles and contact information, the basic responsibilities of each person, the
relationship between functional areas, and lines of authority?
Delegating tasks to team members - ANS-What is a crucial skill for any tournament director?
Essential revenue, maintain enthusiasm among golfing public, and introduce new players to the
game. - ANS-What do tournaments provide the facility and people involved?
40-50 per year - ANS-What is median number of events put on by most facilities?
Define overall role of tournaments, create a strategy to develop or attract suitable events, and
plan and run tournaments that meet the facility's objectives and customer's needs - ANS-How
will a PGA professional be called upon when creating a tournament?
revenues (amount and source)# and type of events, rounds generatedservices offeredcurrent
tournament customer basestaffing levelscustomer kudos and complaintscompetition from other
facilities - ANS-Past tournament records at a facility should include:
Past tournament business
current market conditions
facility's customer base
competitors
mission statement - ANS-What must be researched before creating a tournament plan?
Can market uphold to tournament goalsCan you pull from other areas if notinfo includes how
golfers spend money, level of unemployment, amount of disposable income, general supply and
demand - ANS-Market conditions:
Is it large and suitable enough to support desired level of tournament business? - ANS-What
question should be asked about the customer base?
upgrade course to PGA tour standards, new golf car fleet, full-time tournament coordinator,
restaurant upgrade etc. depends on plan - ANS-How do you stand in market and what can you
offer that other facilities do not? May decide to exceed what competitors do best or avoid
directly competing
, upgrade course to PGA tour standards, new golf car fleet, full-time tournament coordinator,
restaurant upgrade etc. depends on plan
What are long and short-range promotional objectives? (attract new members, diversify
customer base, attract sponsor, expand market, etc)Who are target customers? (large
corporations, juniors, women, general golfing public)Where are target customers most likely to
get info? (local media, internet, mail, word of mouth, etc)What communication approaches will
be use? (photos, videos, advertising, promotional materials)What advertising approaches will be
used? (local publications, golf publications, public relations activities, word of mouth) -
ANS-Developing tournament promotional strategies require considering these questions:
Tournament purpose
Budget - ANS-What is first thing professional and client need to establish?
-generate revenue for sponsoring organization
-raise funds for a charitable organization
-enhance sponsor or facility image
-provide recreation-social opportunities for golfers
-stimulate interest in game of golf
-identify champion such as PGA sectional events - ANS-What are some common tournament
purposes?
-generate revenue for sponsoring organization
-raise funds for a charitable organization
-enhance sponsor or facility image
-provide recreation-social opportunities for golfers
-stimulate interest in game of golf
-identify champion such as PGA sectional events
Date time place, size, format, golf cars, practice range, food and beverage, prizes and
merchandise, special events, preliminary budget - ANS-Event framework includes:
Revenue (entry fees, hole sponsors, banquet fees)Expenses (green fees, golf cars, range balls,
custom shirts, prizes, gift certificates, banquets, beverage cartRevenues minus expenses
(Profit) - ANS-Budge considerations for tournament:
Greet, Listen, Asses, Offer, Follow-through - ANS-How can you apply customer relations skills
to initially meeting client?
Good and effective communication - ANS-What is key through whole process with client?
planning checklists, task implementation lists, registration forms, contracts, FINAL CONTRACT -
includes policies and procedures, deposits, payment methods, rain dates, cancellation policies,
and even etiquette - ANS-What documents are essential to cover all issues with booking
tournament and even legal liability?
