Ramp Agent Full Complete Study test (With Complete Answers

Ramp Agent Study Guide
A++ GRADED EXAMS
QUESTIONS AND ANSWERS
EXPERT VERIFIED EXPLANATIONS


CONTENTS
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D Airlines Expectation <Ans> Display a professional attitude and
appearance all day, everyday. BD BD BD




2. ALA <Ans> Acronym meaning (Aircraft Load Agent)
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Responsible for supervising the proper loading of the aircraft. During arrival/depar-
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B D ture may be referred to as the marshalling agent.
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3. AIC <Ans> Acronym meaning (Agent In Charge) Responsible for supervising the
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B D proper loading of the aircraft. During arrival/departure may be referred to as
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the marshallingagent.
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4. OSM <Ans> Acronym meaning (Operations Service Manager) Responsible for s
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uper-
BD vising the entire area or zone that you work in;will conduct administrative function
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,s their agents require .
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5. GOM <Ans>Themanualthatgovernsramppoliciesandprocedures,alsoknownas th
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e Ground Operations Manual.
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6. SPPM <Ans>Safety Policy and Procedures Manual
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7. DCGOM <Ans>Delta Connection Ground Operations Manual
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8. DGM <Ans> Dangerous Goods Manual
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9. ProfessionalImage <Ans>Workingontherampislikebeingdisplayedina"fish bo D
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wl!" Customers are watching how we operate on the ramp at all times.
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10. Internal Customer <Ans>Person inside the organization or business p
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artner we support by our efforts.
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11. External Customer <Ans>A person who is outside the organization and s
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omeone who usually pays for the service.
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12. Customer Expectations <Ans> Provide a safe airport and flight experience,
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, protect andtransporttheirbaggage/cargotothecorrectdestination,provideontime ar
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rivalsand departures. BD BD




13. Flight Classifications <Ans>Originator <Ans>Flights that begin in y
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our station Terminator <Ans> Flights that end in your station
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14. ThruFlight <Ans>Flightsthatarriveinyourstationandcontinueontoanother sta
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tion that have the same flight number.
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15. PersonalProtectiveEquipment(PPE) <Ans>SteelToe/CompositeBoots, H D
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earing Protection (i.e - ear plugs, ear muffs), Safety Vest
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16. Flight Number <Ans>A numeric designator that uniquely identifies a particular fl
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ight in one direction from origination to destination.
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17. SafetyLiftingTechniques <Ans>Two Hands - One bag D
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Hold the load close to your body, bend your knees. Before you l
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ift, check the weight.
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DON'TTWIST ORTURNWHILE LIFTING D
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18. Human Factors <Ans>Fatigue, Stress, Health Conditions, etc. BD BD D
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