INFORMATION TECHNOLOGY
MANAGEMENT WGU C954
COMPREHENSIVE EXAM QUESTIONS
AND CORRECT ANSWERS ALREADY
GRADED A+ LATEST VERSION
"Which system has the goal to integrate all of the organizational systems into one fully
functioning, high-performance system capable of meeting all business needs and user
requirements? - CORRECT ANSWER=> Enterprise resource planning (ERP)"
"What is a key component in enterprise resource planning (ERP) systems? - CORRECT ANSWER=>
Common data repository"
"Which enterprise resource planning (ERP) tool is formed from multiple data marts to store
data? - CORRECT ANSWER=> Data warehouse"
"Which management system software extends customer relationship management (CRM) by
providing web-based tools to streamline the Human Resources Department? - CORRECT
ANSWER=> Employee"
"A company starts using a customer relationship management (CRM) system and discovers that
it has a data mining component that collects information about the company's current
customers' buying patterns.
Which department should be using this information? - CORRECT ANSWER=> Back office"
"A manager asks a team member to identify the top five customers by total dollars spent on the
company's services in the past calendar year. Which phase of the customer relationship
management (CRM) system does this represent? - CORRECT ANSWER=> Reporting"
1|Page
,"Which attribute of IT professionals and managers allows them to champion early adoption of
new technologies and services? - CORRECT ANSWER=> Being a change agent"
"Why does a chief information officer (CIO) need to be cautiously collaborative? - CORRECT
ANSWER=> Relying too much on others is perceived as a weakness."
"An IT leader contributes to driving performance, growing revenue as a business partner, and
envisioning the business future. Which term refers to the business future focus? - CORRECT
ANSWER=> Venture capitalist"
"What is one effective way to get IT leaders to start thinking of their positions as business roles
instead of technological experts? - CORRECT ANSWER=> Participate in rotational programs"
"What is the difference between research and development (R&D) and innovation? - CORRECT
ANSWER=> R&D creates knowledge, and innovation creates new business."
"Which business principle suggests looking out beyond 36 months to envision a business's
future? - CORRECT ANSWER=> Thinking like a venture capitalist"
"How do global growth trends in information industries impact IT leaders? - CORRECT ANSWER=>
Downsizing, outsourcing, and layoffs will continue as organizations restructure."
"Which trend will have the greatest impact on future business, according to the World Future
Society? - CORRECT ANSWER=> Time as one of the most precious commodities"
"Which cybersecurity attack monitors data traveling over a network, including passwords and
sensitive information? - CORRECT ANSWER=> Sniffing"
"Which hacker weapons rely on altering data as it travels on the internet? - CORRECT ANSWER=>
Packet tampering"
"Which small electronic device changes user passwords automatically? - CORRECT ANSWER=>
Token"
"Which security approach requires a username and password? - CORRECT ANSWER=> Single-
factor"
2|Page
,"Which type of authentication is based on recognition of physical characteristics such as voice
or handwriting? - CORRECT ANSWER=> Biometric"
"What is a detailed plan for recovering information or a system in the event of a catastrophic
event? - CORRECT ANSWER=> Disaster recovery"
"As part of a disaster recovery plan, a company establishes a separate, fully equipped facility
where the company can move immediately after a disaster and resume business.
Which type of site is this? - CORRECT ANSWER=> Hot"
"An organization wants to enhance daily operational decision making through the use of an
operational support system. Which tool should be used to capture event information needed
for processing newly updated information? - CORRECT ANSWER=> Online transaction processing"
"What do employees at the managerial level of an organization continually evaluate in order to
hone the firm's abilities to identify, adapt to, and leverage change? - CORRECT ANSWER=>
Company operations"
"Which term describes the agreed-upon time between the purchase and delivery of a product?
- CORRECT ANSWER=> Customer order cycle time"
"What can a company use to build a product prototype for the purpose of testing user
acceptance before beginning large-scale production? - CORRECT ANSWER=> 3D printer"
"Which term is used to describe individuals and organizations whose interests are affected as a
result of project execution or project completion? - CORRECT ANSWER=> Project stakeholder"
"Which term is used to describe the business needs, justification, requirements, and boundaries
of a project? - CORRECT ANSWER=> Project scope"
"What would a project lead use to identify the project's critical path? - CORRECT ANSWER=> PERT
chart"
"Which SMART criterion is used to analyze a deliverable outcome? - CORRECT ANSWER=>
Measurable"
3|Page
, "What is the primary distinction between nearshore and offshore outsourcing? - CORRECT
ANSWER=> Distance"
"What has in-house development been instrumental in creating? - CORRECT ANSWER=> Quality
labor force"
"Which software development methodology requires stakeholders to provide a comprehensive
list of requirements? - CORRECT ANSWER=> Waterfall"
"Which software development methodology uses early prototypes to best align with
stakeholders' expectations? - CORRECT ANSWER=> Rapid application development (RAD)"
"Which software development methodology uses sequential gates? - CORRECT ANSWER=>
Rational unified process (RUP)"
"Which phase of the systems development life cycle (SDLC) is occuring when an organization
brings project pieces together and checks interoperability? - CORRECT ANSWER=> Testing"
"Which phase of the systems development life cycle (SDLC) involves programmers transforming
a product into a new system? - CORRECT ANSWER=> Development"
"A project team is reviewing the project scope to ensure it maps with stakeholder expectations.
Which gate of the rational unified process (RUP) is the team executing? - CORRECT ANSWER=>
Inception"
"An organization is operating an in-house developed system. Which phase of the waterfall
methodology is the organization executing? - CORRECT ANSWER=> Maintenance"
"What should a business analyst use to depict activities of different users? - CORRECT ANSWER=>
Storyboarding"
"Which prototyping method demonstrates how a solution operates? - CORRECT ANSWER=>
Simulation"
"Which prototyping method is used to predict user acceptance prior to system development? -
CORRECT ANSWER=> Role playing"
4|Page
MANAGEMENT WGU C954
COMPREHENSIVE EXAM QUESTIONS
AND CORRECT ANSWERS ALREADY
GRADED A+ LATEST VERSION
"Which system has the goal to integrate all of the organizational systems into one fully
functioning, high-performance system capable of meeting all business needs and user
requirements? - CORRECT ANSWER=> Enterprise resource planning (ERP)"
"What is a key component in enterprise resource planning (ERP) systems? - CORRECT ANSWER=>
Common data repository"
"Which enterprise resource planning (ERP) tool is formed from multiple data marts to store
data? - CORRECT ANSWER=> Data warehouse"
"Which management system software extends customer relationship management (CRM) by
providing web-based tools to streamline the Human Resources Department? - CORRECT
ANSWER=> Employee"
"A company starts using a customer relationship management (CRM) system and discovers that
it has a data mining component that collects information about the company's current
customers' buying patterns.
Which department should be using this information? - CORRECT ANSWER=> Back office"
"A manager asks a team member to identify the top five customers by total dollars spent on the
company's services in the past calendar year. Which phase of the customer relationship
management (CRM) system does this represent? - CORRECT ANSWER=> Reporting"
1|Page
,"Which attribute of IT professionals and managers allows them to champion early adoption of
new technologies and services? - CORRECT ANSWER=> Being a change agent"
"Why does a chief information officer (CIO) need to be cautiously collaborative? - CORRECT
ANSWER=> Relying too much on others is perceived as a weakness."
"An IT leader contributes to driving performance, growing revenue as a business partner, and
envisioning the business future. Which term refers to the business future focus? - CORRECT
ANSWER=> Venture capitalist"
"What is one effective way to get IT leaders to start thinking of their positions as business roles
instead of technological experts? - CORRECT ANSWER=> Participate in rotational programs"
"What is the difference between research and development (R&D) and innovation? - CORRECT
ANSWER=> R&D creates knowledge, and innovation creates new business."
"Which business principle suggests looking out beyond 36 months to envision a business's
future? - CORRECT ANSWER=> Thinking like a venture capitalist"
"How do global growth trends in information industries impact IT leaders? - CORRECT ANSWER=>
Downsizing, outsourcing, and layoffs will continue as organizations restructure."
"Which trend will have the greatest impact on future business, according to the World Future
Society? - CORRECT ANSWER=> Time as one of the most precious commodities"
"Which cybersecurity attack monitors data traveling over a network, including passwords and
sensitive information? - CORRECT ANSWER=> Sniffing"
"Which hacker weapons rely on altering data as it travels on the internet? - CORRECT ANSWER=>
Packet tampering"
"Which small electronic device changes user passwords automatically? - CORRECT ANSWER=>
Token"
"Which security approach requires a username and password? - CORRECT ANSWER=> Single-
factor"
2|Page
,"Which type of authentication is based on recognition of physical characteristics such as voice
or handwriting? - CORRECT ANSWER=> Biometric"
"What is a detailed plan for recovering information or a system in the event of a catastrophic
event? - CORRECT ANSWER=> Disaster recovery"
"As part of a disaster recovery plan, a company establishes a separate, fully equipped facility
where the company can move immediately after a disaster and resume business.
Which type of site is this? - CORRECT ANSWER=> Hot"
"An organization wants to enhance daily operational decision making through the use of an
operational support system. Which tool should be used to capture event information needed
for processing newly updated information? - CORRECT ANSWER=> Online transaction processing"
"What do employees at the managerial level of an organization continually evaluate in order to
hone the firm's abilities to identify, adapt to, and leverage change? - CORRECT ANSWER=>
Company operations"
"Which term describes the agreed-upon time between the purchase and delivery of a product?
- CORRECT ANSWER=> Customer order cycle time"
"What can a company use to build a product prototype for the purpose of testing user
acceptance before beginning large-scale production? - CORRECT ANSWER=> 3D printer"
"Which term is used to describe individuals and organizations whose interests are affected as a
result of project execution or project completion? - CORRECT ANSWER=> Project stakeholder"
"Which term is used to describe the business needs, justification, requirements, and boundaries
of a project? - CORRECT ANSWER=> Project scope"
"What would a project lead use to identify the project's critical path? - CORRECT ANSWER=> PERT
chart"
"Which SMART criterion is used to analyze a deliverable outcome? - CORRECT ANSWER=>
Measurable"
3|Page
, "What is the primary distinction between nearshore and offshore outsourcing? - CORRECT
ANSWER=> Distance"
"What has in-house development been instrumental in creating? - CORRECT ANSWER=> Quality
labor force"
"Which software development methodology requires stakeholders to provide a comprehensive
list of requirements? - CORRECT ANSWER=> Waterfall"
"Which software development methodology uses early prototypes to best align with
stakeholders' expectations? - CORRECT ANSWER=> Rapid application development (RAD)"
"Which software development methodology uses sequential gates? - CORRECT ANSWER=>
Rational unified process (RUP)"
"Which phase of the systems development life cycle (SDLC) is occuring when an organization
brings project pieces together and checks interoperability? - CORRECT ANSWER=> Testing"
"Which phase of the systems development life cycle (SDLC) involves programmers transforming
a product into a new system? - CORRECT ANSWER=> Development"
"A project team is reviewing the project scope to ensure it maps with stakeholder expectations.
Which gate of the rational unified process (RUP) is the team executing? - CORRECT ANSWER=>
Inception"
"An organization is operating an in-house developed system. Which phase of the waterfall
methodology is the organization executing? - CORRECT ANSWER=> Maintenance"
"What should a business analyst use to depict activities of different users? - CORRECT ANSWER=>
Storyboarding"
"Which prototyping method demonstrates how a solution operates? - CORRECT ANSWER=>
Simulation"
"Which prototyping method is used to predict user acceptance prior to system development? -
CORRECT ANSWER=> Role playing"
4|Page
