4A051 CDC SELF STUDY AND URE'S
Five Basic Principles of Air Force Organizational Structure - Answers :Emphasis on
Wartime Tasks, Functional Grouping, Lean Organizational Structures, Skip-Echelon
Structure and Standard Levels
When did the Air Force Medical Service align the structure to mirror the line of the Air
Force and what was the organizational structure name changed to? - Answers :1993,
Objective Medical Group
What considerations did working groups use as a basis for developing a streamlined,
consistent MTF organizational structure from a clinic to a medical group? - Answers
:AEF
What are two examples of a forward operating agency? - Answers :AFMOA and
AFMSA.
What are the five types of military treatment facilities? - Answers :The typical clinic
model, Hospital or Medical Center, Medical Wing, Limited Scope Military Treatment
Facility, Medical Squadron
What squadrons are allowed in an MTF? - Answers :Medical Operations Squadron,
Dental Squadron, Aerospace Operations Squadron, Inpatient Operations Squadron,
Surgical Operations Squadron, Diagnostics and Therapeutics Squadron, Medical
Support Squadron, histopathology, readiness and diagnostic imaging.
What are some flights in the medical support squadron? - Answers :Personnel and
Administration Flight, Medical Health Information Technology Flight, Tricare Operations
and Patient Administration Flight, Readiness Flight and Resource Management and
Operations Flight.
What are some examples of external customers? internal customers? - Answers
:External customers include patients, couriers and insurance company. Internal
customers include coworkers, supervisors and others in your squadron such as doctors
or nurses.
What are the two ways you communicate with your customers when you are face to
face? - Answers :Verbally and nonverbally.
What factors should you consider when verbally communicating with a customer? -
Answers :Tone of voice, enunciation, word choice, keep your customers informed, and
build rapport.
What is the most important customer service skill? - Answers :Listening.
,Within how many rings should you answer the phone? - Answers :Three to five.
What it is the first thing you should do when you answer the phone and call someone? -
Answers :Identify yourself.
What steps should you take when dealing with difficult situations? - Answers :Listen to
your customer attentively, show empathy, solve the problem, Take them to your patient
advocate or supervisor.
What are the two types of email? - Answers :Organizational and Individual.
What is a draft? - Answers :A draft is an initial plan towards your final product.
What is the first step in developing our correspondence? - Answers :The first step is to
determine the purpose of the correspondence.
What are the three general purposes of all Air Force Writing? - Answers :To direct,
inform (question) or persuade.
What are the AFMS objectives? - Answers :To enhance our ability to deliver better care,
better health, and the best value while staying true to our core mission.
What Air Force Medical Service objective encourages health behaviors through a
health-based culture to enhance resilient and human performance, while reducing
illness and injury? - Answers :Better Health
What Air Force Medical Service objective supports optimal medical readiness for all
Airmen and ensures Air Force Medics are current, trained and equipped to deliver
"Trusted Care, Anywhere" in? - Answers :Readiness
What is the function of the Air Force Surgeon General? - Answers :The Air Force
Surgeon General (AF/SG) advises both the secretary of the Air Force (SECAF) and
CSAF on medical matters pertaining to Air Force operations and readiness. It is a small
staff that includes two field-operating agencies that support the SG.
What is the purpose of a letter explaining what to do when filing laboratory reports? -
Answers :To direct.
What is the purpose of a memorandum explaining why physical fitness is important? -
Answers :To persuade.
What is the purpose if you are explaining how to report to the commander? - Answers
:To inform (or overlapping of informative and directive).
, When thinking about your receivers, what questions do you ask? - Answers :1. How
much does my receiver know about the subject I am presenting?
2. What response do I want from my receiver after reading the correspondence?
3. What tone should I use to get my point across?
What must happen first before writing an outline? - Answers :Collect the information you
are passing on and then organize it.
What three parts is the correspondence broken down to? - Answers :Introduction, Body,
Conclusion
When editing, on what areas should you concentrate? - Answers :Technical Accuracy,
Coverage, Arrangement and readability
What are your concerns when editing for technical accuracy and coverage? - Answers
:Is enough information included? Are details correct? Are irrelevant or too many details
included-is the point made?
What should your topic sentence do? - Answers :This sentence, which is usually the
first sentence, is the subject and main idea of the paragraph.
How can you get rid of needless "which" and "that" in your writing? - Answers :Dropping
them or rewriting slightly.
What are the functions of AF Form 1768, Staff Summary Sheet? - Answers :It
introduces, summarizes, coordinates, or obtains approval or signatures on
correspondence. It's a brief summary (preferably one page) stating the purpose,
pertinent background information, rationale, and discussion necessary to justify the
action desired.
How do ensure someone has received and read e-mail correspondence? - Answers :By
requesting a delivery and read receipt.
How do you request a response via e-mail? - Answers :Use the "Use Voting Buttons"
option under Tracking.
What tool is used for leadership to evaluate programs and processes that impact the
delivery of safe, quality healthcare in their area of responsibility? - Answers :Self-
Inspection.
What is a private, non-profit organization that assists ambulatory healthcare
organizations in improving the quality of care provided to patients? - Answers :AAAHC.
What is used to score all applicable elements of HSI, AAAHC, and applicable national
patient safety goals? - Answers :MITC
Five Basic Principles of Air Force Organizational Structure - Answers :Emphasis on
Wartime Tasks, Functional Grouping, Lean Organizational Structures, Skip-Echelon
Structure and Standard Levels
When did the Air Force Medical Service align the structure to mirror the line of the Air
Force and what was the organizational structure name changed to? - Answers :1993,
Objective Medical Group
What considerations did working groups use as a basis for developing a streamlined,
consistent MTF organizational structure from a clinic to a medical group? - Answers
:AEF
What are two examples of a forward operating agency? - Answers :AFMOA and
AFMSA.
What are the five types of military treatment facilities? - Answers :The typical clinic
model, Hospital or Medical Center, Medical Wing, Limited Scope Military Treatment
Facility, Medical Squadron
What squadrons are allowed in an MTF? - Answers :Medical Operations Squadron,
Dental Squadron, Aerospace Operations Squadron, Inpatient Operations Squadron,
Surgical Operations Squadron, Diagnostics and Therapeutics Squadron, Medical
Support Squadron, histopathology, readiness and diagnostic imaging.
What are some flights in the medical support squadron? - Answers :Personnel and
Administration Flight, Medical Health Information Technology Flight, Tricare Operations
and Patient Administration Flight, Readiness Flight and Resource Management and
Operations Flight.
What are some examples of external customers? internal customers? - Answers
:External customers include patients, couriers and insurance company. Internal
customers include coworkers, supervisors and others in your squadron such as doctors
or nurses.
What are the two ways you communicate with your customers when you are face to
face? - Answers :Verbally and nonverbally.
What factors should you consider when verbally communicating with a customer? -
Answers :Tone of voice, enunciation, word choice, keep your customers informed, and
build rapport.
What is the most important customer service skill? - Answers :Listening.
,Within how many rings should you answer the phone? - Answers :Three to five.
What it is the first thing you should do when you answer the phone and call someone? -
Answers :Identify yourself.
What steps should you take when dealing with difficult situations? - Answers :Listen to
your customer attentively, show empathy, solve the problem, Take them to your patient
advocate or supervisor.
What are the two types of email? - Answers :Organizational and Individual.
What is a draft? - Answers :A draft is an initial plan towards your final product.
What is the first step in developing our correspondence? - Answers :The first step is to
determine the purpose of the correspondence.
What are the three general purposes of all Air Force Writing? - Answers :To direct,
inform (question) or persuade.
What are the AFMS objectives? - Answers :To enhance our ability to deliver better care,
better health, and the best value while staying true to our core mission.
What Air Force Medical Service objective encourages health behaviors through a
health-based culture to enhance resilient and human performance, while reducing
illness and injury? - Answers :Better Health
What Air Force Medical Service objective supports optimal medical readiness for all
Airmen and ensures Air Force Medics are current, trained and equipped to deliver
"Trusted Care, Anywhere" in? - Answers :Readiness
What is the function of the Air Force Surgeon General? - Answers :The Air Force
Surgeon General (AF/SG) advises both the secretary of the Air Force (SECAF) and
CSAF on medical matters pertaining to Air Force operations and readiness. It is a small
staff that includes two field-operating agencies that support the SG.
What is the purpose of a letter explaining what to do when filing laboratory reports? -
Answers :To direct.
What is the purpose of a memorandum explaining why physical fitness is important? -
Answers :To persuade.
What is the purpose if you are explaining how to report to the commander? - Answers
:To inform (or overlapping of informative and directive).
, When thinking about your receivers, what questions do you ask? - Answers :1. How
much does my receiver know about the subject I am presenting?
2. What response do I want from my receiver after reading the correspondence?
3. What tone should I use to get my point across?
What must happen first before writing an outline? - Answers :Collect the information you
are passing on and then organize it.
What three parts is the correspondence broken down to? - Answers :Introduction, Body,
Conclusion
When editing, on what areas should you concentrate? - Answers :Technical Accuracy,
Coverage, Arrangement and readability
What are your concerns when editing for technical accuracy and coverage? - Answers
:Is enough information included? Are details correct? Are irrelevant or too many details
included-is the point made?
What should your topic sentence do? - Answers :This sentence, which is usually the
first sentence, is the subject and main idea of the paragraph.
How can you get rid of needless "which" and "that" in your writing? - Answers :Dropping
them or rewriting slightly.
What are the functions of AF Form 1768, Staff Summary Sheet? - Answers :It
introduces, summarizes, coordinates, or obtains approval or signatures on
correspondence. It's a brief summary (preferably one page) stating the purpose,
pertinent background information, rationale, and discussion necessary to justify the
action desired.
How do ensure someone has received and read e-mail correspondence? - Answers :By
requesting a delivery and read receipt.
How do you request a response via e-mail? - Answers :Use the "Use Voting Buttons"
option under Tracking.
What tool is used for leadership to evaluate programs and processes that impact the
delivery of safe, quality healthcare in their area of responsibility? - Answers :Self-
Inspection.
What is a private, non-profit organization that assists ambulatory healthcare
organizations in improving the quality of care provided to patients? - Answers :AAAHC.
What is used to score all applicable elements of HSI, AAAHC, and applicable national
patient safety goals? - Answers :MITC
