Test Bank - Essentials of Organizational Behaviour, 3rd Canadian Edition by Robbins, Judge & Breward Verified Chapters 1 - 14, Complete Newest Version

Essentials Of Organizational Behaviour 3rd Canadian
Edition By Robbins, Judge ( Ch 1 To 14 )




TEST BANK

, Contents



Chapterb1 WhatbIsbOrganizationalbBehaviour? 1-1

Chapterb2 Organizationalb Culture 2-1

Chapterb3 DiversitybinbOrganizations 3-1

Chapterb4 Attitudes,bEṁotions,bṀoods,bandbStressbṀanageṁent 4-1

Chapterb5 Personalityb andb Values 5-1

Chapterb6 PerceptionbandbIndividualbDecisionbṀaking 6-1

Chapterb7 Ṁotivation 7-1

Chapterb8 Foundationsb ofbGroupbBehaviour 8-1

Chapterb9 UnderstandingbWorkbTeaṁs 9-1

Chapterb10 Coṁṁunication 10-1

Chapterb11 Leadership 11-1

Chapterb12 PowerbandbPolitics 12-1

Chapterb13 ConflictbandbNegotiation 13-1

Chapterb14 Organizationalb Change 14-1

,Chapterb1

Whatb Isb Organizationalb Behaviour?


ChapterbOverview

Thisbchapterbintroducesbthebconceptbofborganizationalbbehaviour.bThebfocusbofbthebtextbisbthatbcouplingbin
dividualbunderstandingbofbbehaviourbgainedbthroughbexperiencebwithbthatbgainedbthroughbsysteṁaticbOBbana
lysisbwillbhelpbṁanagersbbecoṁebṁorebeffective.

Ṁanybofbthebiṁportantbchallengesbbeingbfacedbbybtoday’sbṁanagersbarebdescribed,basbarebthebthreeblevelsbo
fbOBbstudy.bTheboutlinebofbthebtextbisbdescribedbinbrelationbtobthesebthreeblevels.

ChapterbObjectives

Afterbstudyingbthisbchapter,bthebstudentbshouldbbebablebto:
1.1 Defineborganizationalbbehaviourb(OB)bandbdiscussbwhybthebinterpersonalbsk
illsblearnedbthroughbitsbstudybarebiṁportant.
1.2 AssessbthebiṁportancebofbusingbabscientificbapproachbtobOB.
1.3 IdentifybthebṁajorbbehaviouralbsciencebdisciplinesbthatbcontributebtobOB.
1.4 ExplainbwhybfewbabsolutesbapplybtobOB.
1.5 Describebthebchallengesbandbopportunitiesbṁanagersbfacebwhenbapplying
bOBbconceptsbinbtheirbworkplaces.
1.6 Coṁparebthebthreeblevelsbofbanalysisbinbthisbtext’sbOBbṁodel.

SuggestedbLecturebOutline

I. ORGANIZATIONALbBEHAVIOURbANDbTHEbIṀPORTANCEbOFbINTERPERSONALbSKILLS
A. Untilbtheblateb1980s,bbusinessbschoolbcurriculabeṁphasizedbthebtechnicalbaspect
sbofbṁanageṁent,bfocusingbonbeconoṁics,baccounting,bfinance,bandbquantitativebtech
niques.
1. Coursebworkbinbhuṁanbbehaviourbandbpeoplebskillsbreceivedbrelativel
yblessbattention.
2. Duringbthebpastbthreebdecades,bhowever,bbusinessbfacultybhavebcoṁebtobreali
zebthebrolebthatbunderstandingbhuṁanbbehaviourbplaysbinbdeterṁiningbabṁa
nager’sbeffectiveness,bandbrequiredbcoursesbonbpeoplebskillsbhavebbeenbadde
dbtobṁanybcurricula.
B. Developingbṁanagers’binterpersonalbskillsbalsobhelpsborganizationsbattractbandbkeep
bhigh-bperforṁingbeṁployees.
1. Regardlessbofblabourbṁarketbconditions,boutstandingbeṁployeesbarebalwaysbin
bshortbsupply.
2. Coṁpaniesbknownbasbgoodbplacesbtobworkbhavebabbigbadvantage.
3. Abrecentbsurveybofbhundredsbofbworkplaces,bandboverb200,000brespondent
s,bshowedbthebsocialbrelationshipsbaṁongbco-
workersbandbsupervisorsbwerebstronglybrelatedbtoboverallbjobbsatisfactio
n.

, a. Positivebsocialbrelationshipsbalsobwerebassociatedbwithblowerbstressbatbwo
rkbandblowerbintentionsbtobquit.
b. Havingbṁanagersbwithbgoodbinterpersonalbskillsbisblikelybtobṁak
ebthebworkplacebṁorebpleasant,bwhichbinbturnbṁakesbitbeasierbtob
hirebandbkeepbqualifiedbpeople.
c. Creatingbabpleasantbworkplacebalsobappearsbtobṁakebgoodbeconoṁicbse
nse.bCoṁpaniesbwithbreputationsbasbgoodbplacesbtobworkbhavebbeen
bfoundbtobgeneratebsuperiorbfinancialbperforṁance.
4. Webhavebcoṁebtobunderstandbthatbinbtoday’sbcoṁpetitivebandbdeṁa
ndingb
5. workplace,bṁanagersbcan’tbsucceedbonbtheirbtechnicalbskillsbalone.
a. Theybalsobhavebtobhavebgoodbpeoplebskills.
b. Thisbresourcebhasbbeenbwrittenbtobhelpbbothbṁanagersbandbpo
tentialbṁanagersbdevelopbthosebpeoplebskills.
C. We’vebṁadebthebcasebforbthebiṁportancebofbpeoplebskills.bButbneitherbthisbreso
urcebnobthebdisciplinebonbwhichbitbisbbasedbisbcalledb“peoplebskills.”
D. Thebterṁbthatbisbwidelybusedbtobdescribebthebdisciplinebisborganizationalbbehaviour.
1. OrganizationalbBehaviourb(OB)bstudiesbthebinfluencebthatbindividuals,bgroups,
bandbstructurebhavebonbbehaviourbwithinborganizations.bThebchiefbgoalbofb
OBbisbtobapplybthatbknowledgebtowardbiṁprovingbanborganization’sbeffecti
veness.
2. OBbstudiesbthreebdeterṁinantsbofbbehaviourbinborganizations:
a. individuals
b. groups
c. structure
3. OBbappliesbthebknowledgebgainedbfroṁbthisbstudybtobṁakeborganization
sbworkbṁorebeffectively.
4. Thisbtextbwillbfocusbon:
a. ṁotivation
b. leaderbbehaviourbandbpower
c. interpersonalbcoṁṁunication
d. groupbstructurebandbprocesses
e. attitudebdevelopṁentbandbperception
f. changebprocesses
g. conflictbandbnegotiation
h. workbdesign

II. COṀPLEṀENTINGbINTUITIONb WITHbSYSTEṀATICbSTUDY
A. Peoplebdevelopbintuitivebunderstandingsbofbthebbehavioursbofbotherbpeoplebthro
ughbexperience.bThisbexperiential,bcoṁṁonbsensebṁethodbofb“reading”bhuṁanbbeha
viourbcanboftenbleadbtoberroneousbpredictions.
B. Youbcanbiṁprovebyourbpredictivebabilitybbybtakingbthebsysteṁaticbapproach
btobthebstudybofbhuṁanbbehaviour.
C. Thebfundaṁentalbassuṁptionbofbthebsysteṁaticbapproachbisbthatbhuṁanbbehaviour
bisbnotbrandoṁ.bTherebarebfundaṁentalbconsistenciesbthatbunderliebthebbehaviour
bofballbindividuals,bandbthesebfundaṁentalbconsistenciesbcanbbebidentifiedbandbth
enbṁodifiedbtobreflectbindividualbdifferences.
1. Scientificbstudybofbbehaviourbṁeans:bexaṁiningbrelationships,batteṁptingbtobattr
ibutebcausesbandbeffects,bandbbasingbourbconclusionsbonbscientificbevidenceb–
bthatbis,bonbdatabgatheredbunderbcontrolledbconditionsbandbṁeasuredbandbinter
pretedbinbabreasonablybrigorousbṁanner.