Progression Field Tech V -VI Conventional Exam 144 Correct Questions & Answers.

Toll free numbers - Allows customer to offer toll-free access to callers call triggers an inquiry from the local telephone switch to a large database which translates the number into the actual 10 digit number so the call can be routed and completed Automated attendant - A virtual switchboard operator that directs incoming callers to appropriate extension Automatic call distribution - A process of distributing numerous incoming calls to a specific group of terminals callers are greeted by an automated message that notifies them they will be placed on hold until someone is available Roll over - Allows incoming calls when faced with a busy line to roll to the next number until it finds a line that is available Hunting - Allows multiple numbers to act as a single group and incoming calls will find an available