MGMT 351 TEST 3 QUESTIONS AND ANSWERS LATEST UPDATE 2025 ALREADY PASSED

MGMT 351 TEST 3 QUESTIONS AND ANSWERS LATEST UPDATE 2025 ALREADY PASSED CHAPTER 3 - Answers CHAPTER 3 Omnipotent view of Management - Answers view that managers are directly responsible for an organization success or failure Symbolic view of management - Answers view that much of an organizations success of failure is due to external forces Environmental uncertainty - Answers degree of change and complexity in an organizations environment Environmental complexity - Answers number of components in an organizations environment and the extent or the organizations knowledge about those components Stakeholders - Answers any constituencies in the organizations environment that are affected by an organizations decisions and actions Organizational Culture - Answers shared values principles traditions, and ways of doing things that influence the way organizational members act Strong cultures - Answers organizational cultures in which key values are intensely held and widely shared Where do cultures come from? - Answers - organization founder - vision and mission - past practices - top management behavior - socialization Socialization - Answers the process that helps employees adapt to the organizations culture Stories - Answers narratives of significant event or people rituals - Answers sequences of activities that express and reinforce the important values and goals of the organization Material Artifacts and Symbols - Answers convey the kinds of behavior that are expected - risk taking - participation - authority Language - Answers acts as a common denominator that bonds members What does an innovation culture look like? - Answers - Challenge and involvement - Freedom - Trust and openness - Idea time - Playfulness/humor - Conflict resolution - Debates - Risk-taking How do you create a customer responsive culture? - Answers - hire right type of employees - have few rigid rules, procedures, and regulations - widespread empowerment of employees - good listening skills Personality Traits - Answers tendencies to think, feel, and act in certain ways that can be used to describe the personality of every individual Extraversion - Answers tendency to experience positive emotions and moods and feel good about yourself and the rest of the world POSITIVITY Negative Affectivity - Answers tendency to experience negative emotions and moods, feel distressed and critical of yourself and others. NEGATIVITY Agreeableness - Answers get along well with others Conscientious - Answers be careful or scrupulous and be persevering Openness to experience - Answers - tendency to be original - broad interests - open to a wide range of stimuli - daring - take risks Internal focus control - Answers belief that you are responsible for your own fate - your actions and behaviors are major decisive determinants of job outcomes External locus of control - Answers tendency to locate respobility for ones fate in outside forces and to believe ones own behavior has little impact Self esteem - Answers degree to which people feel good about themselves and their capabilities High self eseem - Answers causes a person to feel competent, deserving, and capable Low self esteem - Answers poor opinions of themselves and are unsure about capabilities Job Satisfaction - Answers collection of feelings and beliefs that managers have about their current jobs Increase Satisfaction - Answers levels of job satisfactions increase when managers move up in the hierarchy in an organization Organizational commitment - Answers the collection of feelings and beliefs that managers have about their organization as a whole. Mood - Answers a feeling or state of mind Positive Moods - Answers provide excitement, elation, and enthusiasm Negative Moods - Answers lead to fear, distress, and nervousness Emotional Intelligence - Answers ability to understand and manage ones own moo