SPTE 203 Chapter 12: Crowd
Management Revision Exam And
Detailed Answers.
University of Houston - Answer security staff members tackled and punched kids that stormed
the field, need staff that is well trained when something like this happens
crowd management - Answer organizational strategy designed to assist facility or event
administrators in providing a safe and enjoyable environment for their guests by implementing
policies and procedures
crowd management vs. crowd control - Answer crowd management is proactive and measures
to prevent incidents from happening, crowd control is reactive and justifies potential damage
once incident happens
how should plan assist facility management - Answer should assist facility management in
supervising crowd, not controlling it - assisting is more achievable and safer
duty of care - Answer facility managers owe their patrons to protect them from unreasonable
risk of harm from other individuals, does not extend to unforeseeable acts committed by third
parties so some activities do fall outside a facilities duty of care
AED - Answer automated external defibrillator required at all public facilities to decrease time
between cardiac arrest and access to defibrillation
code blue - Answer when patient is in cardiopulminary arrest and need to begin immediate
resusitation efforts
20/20 rule - Answer if your eyes get tired after a long day of looking at the computer you can
fix it by every 20 minutes look at something 20 feet away for 20 seconds
SOPs - Answer standard operating procedures, policies and procedures utilized by facility
employees to maintain the normal day to day functions of the facility, utilize appropriate
signage, inspections, preventative maintenance, potential crowd congestion
, festival seating - Answer when fans can go all the way up to front, very enjoyable but can
sometimes become trapped in crowd
compression wave - Answer crowd begins to slowly move back and forth and can sometimes
knock people off their feet
stampede - Answer patrons quickly move away from something of perceived danger such as
fight of fire
crush - Answer patrons move toward something of perceived value such as a goal post
why is crowd management necessary? - Answer -one of the duties of care a manager owes
their patrons to protect from unreasonable risk
-must keep documentation of crowd management plan in case facility goes to court
foreseeability - Answer ability to anticipate physical or financial damages
duties of prudent facility manager - Answer should anticipate rather than react, must be able
to foresee from circumstances a danger to the participant, a danger which presents an
unreasonable risk of harm which participant must be protected
Bearman vs. University of Notre Dame - Answer Bearmans walking in parking lot and drunk
fan fell on Mrs. Bearman and broke her leg, Bearman's sued University saying it had a duty to
protect her from negligent acts of 3rd party and court sided with Bearman's because Notre
Dame allowed alcohol to be consumed at tailgates so could foresee someone getting too drunk
Moening vs. University of Toledo - Answer students rushed the field after team won and
attempted to tear down goalpost with other people and post fell and trapped him under
causing lower back issues and Moening sued school saying they should have collapsible
goalposts
in house - Answer facility takes responsibility of providing crowd management services
outsource/subcontract - Answer give responsibility of crowd management services to an
independent company
Management Revision Exam And
Detailed Answers.
University of Houston - Answer security staff members tackled and punched kids that stormed
the field, need staff that is well trained when something like this happens
crowd management - Answer organizational strategy designed to assist facility or event
administrators in providing a safe and enjoyable environment for their guests by implementing
policies and procedures
crowd management vs. crowd control - Answer crowd management is proactive and measures
to prevent incidents from happening, crowd control is reactive and justifies potential damage
once incident happens
how should plan assist facility management - Answer should assist facility management in
supervising crowd, not controlling it - assisting is more achievable and safer
duty of care - Answer facility managers owe their patrons to protect them from unreasonable
risk of harm from other individuals, does not extend to unforeseeable acts committed by third
parties so some activities do fall outside a facilities duty of care
AED - Answer automated external defibrillator required at all public facilities to decrease time
between cardiac arrest and access to defibrillation
code blue - Answer when patient is in cardiopulminary arrest and need to begin immediate
resusitation efforts
20/20 rule - Answer if your eyes get tired after a long day of looking at the computer you can
fix it by every 20 minutes look at something 20 feet away for 20 seconds
SOPs - Answer standard operating procedures, policies and procedures utilized by facility
employees to maintain the normal day to day functions of the facility, utilize appropriate
signage, inspections, preventative maintenance, potential crowd congestion
, festival seating - Answer when fans can go all the way up to front, very enjoyable but can
sometimes become trapped in crowd
compression wave - Answer crowd begins to slowly move back and forth and can sometimes
knock people off their feet
stampede - Answer patrons quickly move away from something of perceived danger such as
fight of fire
crush - Answer patrons move toward something of perceived value such as a goal post
why is crowd management necessary? - Answer -one of the duties of care a manager owes
their patrons to protect from unreasonable risk
-must keep documentation of crowd management plan in case facility goes to court
foreseeability - Answer ability to anticipate physical or financial damages
duties of prudent facility manager - Answer should anticipate rather than react, must be able
to foresee from circumstances a danger to the participant, a danger which presents an
unreasonable risk of harm which participant must be protected
Bearman vs. University of Notre Dame - Answer Bearmans walking in parking lot and drunk
fan fell on Mrs. Bearman and broke her leg, Bearman's sued University saying it had a duty to
protect her from negligent acts of 3rd party and court sided with Bearman's because Notre
Dame allowed alcohol to be consumed at tailgates so could foresee someone getting too drunk
Moening vs. University of Toledo - Answer students rushed the field after team won and
attempted to tear down goalpost with other people and post fell and trapped him under
causing lower back issues and Moening sued school saying they should have collapsible
goalposts
in house - Answer facility takes responsibility of providing crowd management services
outsource/subcontract - Answer give responsibility of crowd management services to an
independent company
