Sport 375: Facility Management Final
Exam And Accurate Answers Rated A+.
Front of House - Answer (those who help guests)
•ticket sellers, parking staff, ushers,
ticket takers, guest services,
medical staff, police, Etc.
Back of House Operations - Answer •engineers, stagehand labor,
maintenance staff, zamboni driver,
cleaning staff,
operations staff (setup/strike)
OPERATIONAL FUNCTIONS - Answer •Building maintenance side of things
•(how the building lives and breathes),
•operations/facility services side of things)
What's included in Operations Dept? - Answer •Engineer(s)
•Maintenance/Trades/Craftsmen (Electrician, Plumber, Carpenter)
•Housekeeping- cleaning
•Operations event staff(ice crew, basketball setups), changeover/setup/strike staff
Engineering - Answer •Air circulation and quality
•Temperature controls
•Refrigeration systems (ice)
•Facility electrical
•Life safety
•Fire suppression, sprinklers
Trades and Crafts - Answer •(sometimes an engineer, sometimes an entirely separate job)
•Occupations requiring mechanical skill and often need a license
, Housekeeping - Answer •Challenges for Housekeeping:
•Establishing a standard for cleanliness
•Hard to find quality employees (difficulty shifts, difficult work)
•Daily Cleaning (offices, tenant locker rooms, etc)
•Post-event cleaning
•Event cleaning
Changeover - Answer Process of converting PAF from one set-up to another
•Hockey to concert
•Concert to basketball
What would be a specialized job in these facilities? - Answer •Arena with Ice
-Zamboni Driver
-Engineer- special attention
to ice chillers (slab under the floor
that's being cooled)
•Stadium
-Grounds crew
•Convention Center
-Banquet manager
•Theater
-Tech or production manager
Risk Management: Non-Event - during dark days - no patrons in the facility. - Answer •Includes
conversions, cleaning and maintenance
•Establishing policies for putting up or taking down hockey glass = protective equipment like
eyewear and gloves
Risk Management: Event - includes ingress, through the event until patrons egress. (operations
and event management together) - Answer •make-up of the crowd- demographic
•history of the event
•Type of event- genre of music, family show, etc
Exam And Accurate Answers Rated A+.
Front of House - Answer (those who help guests)
•ticket sellers, parking staff, ushers,
ticket takers, guest services,
medical staff, police, Etc.
Back of House Operations - Answer •engineers, stagehand labor,
maintenance staff, zamboni driver,
cleaning staff,
operations staff (setup/strike)
OPERATIONAL FUNCTIONS - Answer •Building maintenance side of things
•(how the building lives and breathes),
•operations/facility services side of things)
What's included in Operations Dept? - Answer •Engineer(s)
•Maintenance/Trades/Craftsmen (Electrician, Plumber, Carpenter)
•Housekeeping- cleaning
•Operations event staff(ice crew, basketball setups), changeover/setup/strike staff
Engineering - Answer •Air circulation and quality
•Temperature controls
•Refrigeration systems (ice)
•Facility electrical
•Life safety
•Fire suppression, sprinklers
Trades and Crafts - Answer •(sometimes an engineer, sometimes an entirely separate job)
•Occupations requiring mechanical skill and often need a license
, Housekeeping - Answer •Challenges for Housekeeping:
•Establishing a standard for cleanliness
•Hard to find quality employees (difficulty shifts, difficult work)
•Daily Cleaning (offices, tenant locker rooms, etc)
•Post-event cleaning
•Event cleaning
Changeover - Answer Process of converting PAF from one set-up to another
•Hockey to concert
•Concert to basketball
What would be a specialized job in these facilities? - Answer •Arena with Ice
-Zamboni Driver
-Engineer- special attention
to ice chillers (slab under the floor
that's being cooled)
•Stadium
-Grounds crew
•Convention Center
-Banquet manager
•Theater
-Tech or production manager
Risk Management: Non-Event - during dark days - no patrons in the facility. - Answer •Includes
conversions, cleaning and maintenance
•Establishing policies for putting up or taking down hockey glass = protective equipment like
eyewear and gloves
Risk Management: Event - includes ingress, through the event until patrons egress. (operations
and event management together) - Answer •make-up of the crowd- demographic
•history of the event
•Type of event- genre of music, family show, etc
