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Study Guide Exam Crisis & Crowd Management Questions And Detailed Answers.

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CMP - Answer Crisis Management Plan -prepares the organization in the event of an actual crisis -primary goal is public safety -prevent or reduce the damages a crisis can cause an organization Steps for Developing a CMP - Answer -Formulate a planning committee -Identify the significant possible risks and crises -Categorize risks -Develop an action plan (identify resources needed) -Evaluate and modify What details should you consider when dealing with the media? - Answer -Never assign or admit fault -Stick to the basic facts of the event (type of crisis, medical facility, number of victims, etc.) Steps to evaluate the response of your team - Answer -Consider why the crisis occurred -The effectiveness of the response team -Examine similar scenarios -Change the plan if needed Steps for dealing with: Fire - Answer -Inform the director of operations -Sound the alarm & inform patrons to remain calm -Call 911 -Maintain constant communications -Evacuate in safe and orderly manner and make sure all patrons are accounted for Steps for dealing with: Bomb Threat - Answer -Remain calm and courteous -Listen carefully to what the person is saying -Quietly attract the attention of someone around you -Ask questions -Notify the right people

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Study Guide Exam Crisis & Crowd
Management Questions And Detailed
Answers.
CMP - Answer Crisis Management Plan

-prepares the organization in the event of an actual crisis

-primary goal is public safety

-prevent or reduce the damages a crisis can cause an organization



Steps for Developing a CMP - Answer -Formulate a planning committee

-Identify the significant possible risks and crises

-Categorize risks

-Develop an action plan (identify resources needed)

-Evaluate and modify



What details should you consider when dealing with the media? - Answer -Never assign or
admit fault

-Stick to the basic facts of the event (type of crisis, medical facility, number of victims, etc.)



Steps to evaluate the response of your team - Answer -Consider why the crisis occurred

-The effectiveness of the response team

-Examine similar scenarios

-Change the plan if needed



Steps for dealing with: Fire - Answer -Inform the director of operations

-Sound the alarm & inform patrons to remain calm

-Call 911

-Maintain constant communications

-Evacuate in safe and orderly manner and make sure all patrons are accounted for



Steps for dealing with: Bomb Threat - Answer -Remain calm and courteous

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