ProServe question with answers
ProServe provides? - - Social responsibility training in regard to liquor sales and
serving and does not replace training required of me by my employer
-AGLC - - Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
-Who needs proserve - - everyone basically except kitchen staff,cleaning staff, and
bussers
-Class C - - Special event
needs PS by first day of event
-Expiry - - 5 years
Have 30 days from start date of employment to complete
-ProTect - - for events excluding minors
-Purpose of PS - - -helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
-Helps employers, hosts, workers be socially responsible how? - - harm reduction
-Helps make safe enjoyable atmosphere how? - - teaching legal liability and
workplace safety
-Other people do jobs that help support responsible liquor service because they
deal with customers too. They can: - - -help you identify people who are under the
age of 18 (minors)
-point out people who show signs of having had too much to drink
-tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
-Primary Service Providers - - people who are connected with liquor service or
sales and have direct contact with customers or guests. Security staff have a special
role: monitor customers upon arrival or departure, observe customer behaviour, and
may see liquor being hidden.
, -Secondary Service Providers - - Do not sell or serve liquor themselves, but they
do work where liquor is sold or served. They usually do not have direct contact with
customers or guests.
-Bartender is a - - Primary provider
-Ticket taker is a - - Primary provider
-Usher is a - - Secondary provider
-Liquor Clerk is a - - Primary provider
-Food and beverage server is a - - Primary provider
-Busser is a - - Secondary provider
-Host or Hostess is a - - Primary provider
-parking attendant is a - - Secondary provider
-Duty of care - - Responsibility to your customers to make sure liquor is sold or
served in a safe responsible way. Must make sure no one is hurt because of the way
you've done your job. Duty to care about customers.
-Insurance companies may also expect - - Workers and volunteers to take
responsible liquor service training.
-Preventing over consumption of alcohol leading to poor decisions and causes of
harm is - - Duty of care
-Situations where you (manager) require duty of care - - - following laws and
policies when doing an event or have a business
- when servers report a problem with someone who may have had too much to
drink
- help staff or volunteers to slow service when needed, or to say "No" to people who
appear to have had too much
- help staff or volunteers manage problem customers or guests who had too much
- deal with customers or guests who had too much but insist on driving
- training staff to make sure liquor is not sold, served or given to minors
-How to do duty of care when at work (manager) - - - work with other staff to
make policies for safe service. Make sure they are followed through during all hours
of operation
- working in less crowded areas and having enough staff on shift means it is easier
to watch how much customers or guests have had to drink. This helps staff notice
someone who's had too much and deal with it faster
- plans to help people who appear to have had too much and get them home safely.
Help workers know what to do before their shift starts
- can help new workers do their duty of care when customers appear to have had
too much to drink
ProServe provides? - - Social responsibility training in regard to liquor sales and
serving and does not replace training required of me by my employer
-AGLC - - Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
-Who needs proserve - - everyone basically except kitchen staff,cleaning staff, and
bussers
-Class C - - Special event
needs PS by first day of event
-Expiry - - 5 years
Have 30 days from start date of employment to complete
-ProTect - - for events excluding minors
-Purpose of PS - - -helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
-Helps employers, hosts, workers be socially responsible how? - - harm reduction
-Helps make safe enjoyable atmosphere how? - - teaching legal liability and
workplace safety
-Other people do jobs that help support responsible liquor service because they
deal with customers too. They can: - - -help you identify people who are under the
age of 18 (minors)
-point out people who show signs of having had too much to drink
-tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
-Primary Service Providers - - people who are connected with liquor service or
sales and have direct contact with customers or guests. Security staff have a special
role: monitor customers upon arrival or departure, observe customer behaviour, and
may see liquor being hidden.
, -Secondary Service Providers - - Do not sell or serve liquor themselves, but they
do work where liquor is sold or served. They usually do not have direct contact with
customers or guests.
-Bartender is a - - Primary provider
-Ticket taker is a - - Primary provider
-Usher is a - - Secondary provider
-Liquor Clerk is a - - Primary provider
-Food and beverage server is a - - Primary provider
-Busser is a - - Secondary provider
-Host or Hostess is a - - Primary provider
-parking attendant is a - - Secondary provider
-Duty of care - - Responsibility to your customers to make sure liquor is sold or
served in a safe responsible way. Must make sure no one is hurt because of the way
you've done your job. Duty to care about customers.
-Insurance companies may also expect - - Workers and volunteers to take
responsible liquor service training.
-Preventing over consumption of alcohol leading to poor decisions and causes of
harm is - - Duty of care
-Situations where you (manager) require duty of care - - - following laws and
policies when doing an event or have a business
- when servers report a problem with someone who may have had too much to
drink
- help staff or volunteers to slow service when needed, or to say "No" to people who
appear to have had too much
- help staff or volunteers manage problem customers or guests who had too much
- deal with customers or guests who had too much but insist on driving
- training staff to make sure liquor is not sold, served or given to minors
-How to do duty of care when at work (manager) - - - work with other staff to
make policies for safe service. Make sure they are followed through during all hours
of operation
- working in less crowded areas and having enough staff on shift means it is easier
to watch how much customers or guests have had to drink. This helps staff notice
someone who's had too much and deal with it faster
- plans to help people who appear to have had too much and get them home safely.
Help workers know what to do before their shift starts
- can help new workers do their duty of care when customers appear to have had
too much to drink
