BMRP CERTIFICATION FINAL EXAM 2024/2025 QUESTIONS
AND CORRECT ANSWERS | ALREADY GRADED A+
QUESTION: Business Relationship Manager ✓✓Correct Answer: A role that serves as the strategic
interface between a Provider, and one or more Business Partners to stimulate, surface and shape
business demand for the Provider's products and services and ensure that the potential business
value from those products and services is captured, realized, optimized and recognized.
QUESTION: Three Perspectives of BRM ✓✓Correct Answer: - Role (duties and responsibilities)
- Discipline (skills, capabilities and knowledge)
- Organization Capability (of the provider to be effective for shaping demand)
QUESTION: BRM as a Connector ✓✓Correct Answer: - Facilitate productive connections and
mobilize projects and programs
- Stimulate, surface, and shape demand, Raise IT Savvy
- Influences appropriate supply
QUESTION: BRM as Orchestrator ✓✓Correct Answer: - Capabilities to drive value from Provider
services
- Coordinate and aggregate demand
- Orchestrate key provider roles
QUESTION: BRM as Navigator ✓✓Correct Answer: - Facilitate Business-Provider convergence
- Facilitate business strategy and roadmapping
- Guide architecture, portfolio and program management
QUESTION: BRM Related Standards ✓✓Correct Answer: ISO/IEC 20000
COBIT 5 - recommends appointment of BRM
ITIL Framework - description of BRM process
SFIA (Skills Framework for the Information Age)
QUESTION: Business-Provider Alignment Model ✓✓Correct Answer: ENVIRONMENT impacts the
STRATEGIC CONTEXT and drives the
1|Page
,IT STRATEGY and aligns to the
IT PORTFOLIO
QUESTION: BRM Competencies - DNA (Develop/Nurture/Advance) ✓✓Correct Answer: - Strategic
Partnering
- Business IQ
- Portfolio Management
- Provider Domain Knowledge
- Powerful Communications
- Business Transition Management
QUESTION: Strategic Partnering (DNA) ✓✓Correct Answer: Goal of BRM is to establish a Strategic
Partnership between the Provider and the Businesses it serves
QUESTION: Business IQ (DNA) ✓✓Correct Answer: One of the reasons the strategic partnership goal
has been so elusive is that Provider organizations often fall short in understanding and speaking the
language of their Business Partners.
QUESTION: Portfolio Management (DNA) ✓✓Correct Answer: To optimize value realization from a
Provider's products, services, assets and capabilities, the discipline of Portfolio Management is
crucial to the expression of business strategy and the investment and risk choices that must be made
in pursuing that strategy.
QUESTION: Provider Domain (DNA) ✓✓Correct Answer: The associated disciplines of Service
Management are drawn as the next ring because value realization also depends on having the right
provider services delivered in the most effective way.
QUESTION: Business Transition Management (DNA) ✓✓Correct Answer: A common cause for loss in
realization is the failure to properly manage business transitions enabled by a Provider's services
(such as process improvement, new business capabilities).
QUESTION: Powerful Communications ✓✓Correct Answer: Drawn as the outermost ring of the BRM
DNA graphic because all the competencies referenced in the inner rings and core depend on it.
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, QUESTION: Roof of the House of BRM ✓✓Correct Answer: Clarity of the BRM Role in the context of
the Provider Strategy and Operating Model
QUESTION: Business Relationship Maturity Model ✓✓Correct Answer: L1: Ad Hoc
L2: Order Taker
L3: Service Provider
L4: Trusted Advisor
L5: Strategic Partner
QUESTION: Demand Shaping Discipline ✓✓Correct Answer: - A set of disciplines, tools and
governance mechanisms designed to surface stimulate and shape business demand for Provider
products and services in balance with supply constraints.
- Ensures that provider capabilities are full leveraged.
- Optimizes value realized through services
QUESTION: Exploring Discpline ✓✓Correct Answer: - Identifies and rationalizes demand for Provider
services
- Identifies business and technology trends with the potential to create value.
- Identifies new business value initiatives
QUESTION: Servicing Discipline ✓✓Correct Answer: - Coordinates Provider resources
- Manages the expectations of the Business Partner
- Translates demand into supply requirements
- Facilitates Business Strategy, business capability roadmapping, portfolio and program management
QUESTION: Value Harvesting Discipline ✓✓Correct Answer: - Ensures the success of business change
initiatives
- Tracks and reviews performance
- Provides input to continuous improvement actives
- Provides insights to the results of business change and initiates
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, QUESTION: Demand Shaping aka Demand Management ✓✓Correct Answer: Goal of the BRM is to
create optimum value from limited IT supply. Must also assess demand, it may not be cost effective
to satisfy all demand.
QUESTION: Expression Barrier ✓✓Correct Answer: Lack of clarity of the business strategy -
STRATEGIC CONTEXT
QUESTION: Strategic Relationship Management Steps ✓✓Correct Answer: 1. Initiation/Overview
2. Discovery
3. Planning
4. Execution
5. Extend and Expand
QUESTION: Specification barrier ✓✓Correct Answer: Difficulty of determining just what the business
wants IT to do - IT STRATEGY
QUESTION: Implementation Barrier ✓✓Correct Answer: Refers to those things that prevent the
development of an IT Portfolio that adequately supports the business strategy. (infrastructure) - IT
PORTFOLIO
QUESTION: Contextual Barrier ✓✓Correct Answer: Deeply ingrained factors such as organization
culture, rules of engagement, attitude to change and whether it is a rule or relationship driven -
ENVIRONMENT
QUESTION: Credibility Equation ✓✓Correct Answer: Credibility = expertise + trustworthiness
Key components to climbing the maturity levels
QUESTION: Capability ✓✓Correct Answer: Everything it takes, both visible and behind the scenes,
that makes producing a good or providing a service possible.
QUESTION: Value Chain Capabilites ✓✓Correct Answer: Provide value to the business partner
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AND CORRECT ANSWERS | ALREADY GRADED A+
QUESTION: Business Relationship Manager ✓✓Correct Answer: A role that serves as the strategic
interface between a Provider, and one or more Business Partners to stimulate, surface and shape
business demand for the Provider's products and services and ensure that the potential business
value from those products and services is captured, realized, optimized and recognized.
QUESTION: Three Perspectives of BRM ✓✓Correct Answer: - Role (duties and responsibilities)
- Discipline (skills, capabilities and knowledge)
- Organization Capability (of the provider to be effective for shaping demand)
QUESTION: BRM as a Connector ✓✓Correct Answer: - Facilitate productive connections and
mobilize projects and programs
- Stimulate, surface, and shape demand, Raise IT Savvy
- Influences appropriate supply
QUESTION: BRM as Orchestrator ✓✓Correct Answer: - Capabilities to drive value from Provider
services
- Coordinate and aggregate demand
- Orchestrate key provider roles
QUESTION: BRM as Navigator ✓✓Correct Answer: - Facilitate Business-Provider convergence
- Facilitate business strategy and roadmapping
- Guide architecture, portfolio and program management
QUESTION: BRM Related Standards ✓✓Correct Answer: ISO/IEC 20000
COBIT 5 - recommends appointment of BRM
ITIL Framework - description of BRM process
SFIA (Skills Framework for the Information Age)
QUESTION: Business-Provider Alignment Model ✓✓Correct Answer: ENVIRONMENT impacts the
STRATEGIC CONTEXT and drives the
1|Page
,IT STRATEGY and aligns to the
IT PORTFOLIO
QUESTION: BRM Competencies - DNA (Develop/Nurture/Advance) ✓✓Correct Answer: - Strategic
Partnering
- Business IQ
- Portfolio Management
- Provider Domain Knowledge
- Powerful Communications
- Business Transition Management
QUESTION: Strategic Partnering (DNA) ✓✓Correct Answer: Goal of BRM is to establish a Strategic
Partnership between the Provider and the Businesses it serves
QUESTION: Business IQ (DNA) ✓✓Correct Answer: One of the reasons the strategic partnership goal
has been so elusive is that Provider organizations often fall short in understanding and speaking the
language of their Business Partners.
QUESTION: Portfolio Management (DNA) ✓✓Correct Answer: To optimize value realization from a
Provider's products, services, assets and capabilities, the discipline of Portfolio Management is
crucial to the expression of business strategy and the investment and risk choices that must be made
in pursuing that strategy.
QUESTION: Provider Domain (DNA) ✓✓Correct Answer: The associated disciplines of Service
Management are drawn as the next ring because value realization also depends on having the right
provider services delivered in the most effective way.
QUESTION: Business Transition Management (DNA) ✓✓Correct Answer: A common cause for loss in
realization is the failure to properly manage business transitions enabled by a Provider's services
(such as process improvement, new business capabilities).
QUESTION: Powerful Communications ✓✓Correct Answer: Drawn as the outermost ring of the BRM
DNA graphic because all the competencies referenced in the inner rings and core depend on it.
2|Page
, QUESTION: Roof of the House of BRM ✓✓Correct Answer: Clarity of the BRM Role in the context of
the Provider Strategy and Operating Model
QUESTION: Business Relationship Maturity Model ✓✓Correct Answer: L1: Ad Hoc
L2: Order Taker
L3: Service Provider
L4: Trusted Advisor
L5: Strategic Partner
QUESTION: Demand Shaping Discipline ✓✓Correct Answer: - A set of disciplines, tools and
governance mechanisms designed to surface stimulate and shape business demand for Provider
products and services in balance with supply constraints.
- Ensures that provider capabilities are full leveraged.
- Optimizes value realized through services
QUESTION: Exploring Discpline ✓✓Correct Answer: - Identifies and rationalizes demand for Provider
services
- Identifies business and technology trends with the potential to create value.
- Identifies new business value initiatives
QUESTION: Servicing Discipline ✓✓Correct Answer: - Coordinates Provider resources
- Manages the expectations of the Business Partner
- Translates demand into supply requirements
- Facilitates Business Strategy, business capability roadmapping, portfolio and program management
QUESTION: Value Harvesting Discipline ✓✓Correct Answer: - Ensures the success of business change
initiatives
- Tracks and reviews performance
- Provides input to continuous improvement actives
- Provides insights to the results of business change and initiates
3|Page
, QUESTION: Demand Shaping aka Demand Management ✓✓Correct Answer: Goal of the BRM is to
create optimum value from limited IT supply. Must also assess demand, it may not be cost effective
to satisfy all demand.
QUESTION: Expression Barrier ✓✓Correct Answer: Lack of clarity of the business strategy -
STRATEGIC CONTEXT
QUESTION: Strategic Relationship Management Steps ✓✓Correct Answer: 1. Initiation/Overview
2. Discovery
3. Planning
4. Execution
5. Extend and Expand
QUESTION: Specification barrier ✓✓Correct Answer: Difficulty of determining just what the business
wants IT to do - IT STRATEGY
QUESTION: Implementation Barrier ✓✓Correct Answer: Refers to those things that prevent the
development of an IT Portfolio that adequately supports the business strategy. (infrastructure) - IT
PORTFOLIO
QUESTION: Contextual Barrier ✓✓Correct Answer: Deeply ingrained factors such as organization
culture, rules of engagement, attitude to change and whether it is a rule or relationship driven -
ENVIRONMENT
QUESTION: Credibility Equation ✓✓Correct Answer: Credibility = expertise + trustworthiness
Key components to climbing the maturity levels
QUESTION: Capability ✓✓Correct Answer: Everything it takes, both visible and behind the scenes,
that makes producing a good or providing a service possible.
QUESTION: Value Chain Capabilites ✓✓Correct Answer: Provide value to the business partner
4|Page
