TEST BANK For Operations and Supply Chain Management, 17th Edition by (F. Robert Jacobs, 2024), Verified Chapters 1 - 22, Complete Newest Version, ISBN10: 1265071276 | ISBN13: 9781265071271

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,TEST BANK FOR perations and Supply Chain Management 17th Edition By F. Robert Jacobs
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Chapter 1-22 Ri




Chapter 01 Test Bank Static Ri Ri Ri Ri




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management term
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s, we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. Th
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e doctor performed the surgery without error. Because the patient died, no value was created.
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4. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most valu
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e. These are different things.
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HillRiEducation.RiAllRirightsRireserved.RiNoRireproductionRiorRidistributionRiwithoutRitheRipriorRiwrittenRiconsentRiofRiMcGraw-HillRiEducation.

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, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effecti
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ve, though, means minimizing the amount of time customers need to wait in line.
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6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that creat
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e and deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and de
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liver the firm's primary products and services.
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7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict bet
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ween the two goals. Ri Ri Ri




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Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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CopyrightRi©2021RiMcGraw-
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