QUALITY ASSURANCE FINAL EXAM
STUDY GUIDE QUESTIONS AND
CORRECT ANSWERS
"Forming, storming, norming, and performing" are terms that describe ANSW✅✅stages of team
growth
Which of the following is NOT one of the quality elements in the Juran Trilogy? ANSW✅✅Quality
audits
(The trilogy is:
Quality control
Quality planning
Quality improvement)
Which of the following tools would be most appropriate for collecting data to study the symptoms of
a problem? ANSW✅✅A check sheet
Groupthink can be best described as ANSW✅✅focusing on reaching any decision rather than the
best decision
The "check" step of the plan-do-check-act (PDCA) cycle requires the team to ANSW✅✅observe
the effects of the change
Which of the following is the best definition of a flowchart? ANSW✅✅A picture used to separate
steps of a process in sequential order
Which of the following describes the Deming method for continuous improvement?
ANSW✅✅Plan-do-check-act cycle
Which of the following methods is used to develop an exhaustive list of ideas about a subject?
ANSW✅✅Brainstorming
, Process audits serve which of the following functions? ANSW✅✅To ensure standardized quality
practices
Deming advocates ceasing dependence on mass inspection through the use of ANSW✅✅process
improvement
A product audit is best described as ANSW✅✅a detailed examination of a finished product
Quality is best defined as meeting ANSW✅✅customer needs
In order for a problem to be understood and solved correctly, which of the following must occur
first? ANSW✅✅Recognizing the problem
One benefit of quality is that a reduction in errors can result in increased ANSW✅✅cost savings
Which of the following tools is most likely to be used to organize a list of ideas generated during a
brainstorming session? ANSW✅✅Affinity diagram
The facilitator for a quality improvement team should have which of the following characteristics?
ANSW✅✅An in-depth understanding of process improvement tools and experience in
implementing them
Which of the following is NOT necessary for team effectiveness? ANSW✅✅-Company
management directly participates as a team member.-
is:
The team's purpose is clearly understood and supported by all members.
The team is accountable for specific measurable outcomes.
A process exists for establishing goals and objectives.
A type of line graph used to assess the stability of a process is called a ANSW✅✅Control Chart
The process of delegating decision-making authority to lower levels within the organization is the
definition of ANSW✅✅empowerment
STUDY GUIDE QUESTIONS AND
CORRECT ANSWERS
"Forming, storming, norming, and performing" are terms that describe ANSW✅✅stages of team
growth
Which of the following is NOT one of the quality elements in the Juran Trilogy? ANSW✅✅Quality
audits
(The trilogy is:
Quality control
Quality planning
Quality improvement)
Which of the following tools would be most appropriate for collecting data to study the symptoms of
a problem? ANSW✅✅A check sheet
Groupthink can be best described as ANSW✅✅focusing on reaching any decision rather than the
best decision
The "check" step of the plan-do-check-act (PDCA) cycle requires the team to ANSW✅✅observe
the effects of the change
Which of the following is the best definition of a flowchart? ANSW✅✅A picture used to separate
steps of a process in sequential order
Which of the following describes the Deming method for continuous improvement?
ANSW✅✅Plan-do-check-act cycle
Which of the following methods is used to develop an exhaustive list of ideas about a subject?
ANSW✅✅Brainstorming
, Process audits serve which of the following functions? ANSW✅✅To ensure standardized quality
practices
Deming advocates ceasing dependence on mass inspection through the use of ANSW✅✅process
improvement
A product audit is best described as ANSW✅✅a detailed examination of a finished product
Quality is best defined as meeting ANSW✅✅customer needs
In order for a problem to be understood and solved correctly, which of the following must occur
first? ANSW✅✅Recognizing the problem
One benefit of quality is that a reduction in errors can result in increased ANSW✅✅cost savings
Which of the following tools is most likely to be used to organize a list of ideas generated during a
brainstorming session? ANSW✅✅Affinity diagram
The facilitator for a quality improvement team should have which of the following characteristics?
ANSW✅✅An in-depth understanding of process improvement tools and experience in
implementing them
Which of the following is NOT necessary for team effectiveness? ANSW✅✅-Company
management directly participates as a team member.-
is:
The team's purpose is clearly understood and supported by all members.
The team is accountable for specific measurable outcomes.
A process exists for establishing goals and objectives.
A type of line graph used to assess the stability of a process is called a ANSW✅✅Control Chart
The process of delegating decision-making authority to lower levels within the organization is the
definition of ANSW✅✅empowerment
