CIS-ITSM 2024 EXAM AND PRACTICE EXAM 200
QUESTIONS WITH DETAILED VERIFIED ANSWERS
AND RATIONALES (100% CORRECT) /A+ GRADE
ASSURED/NEWEST!!
What types of CI's will be included in a report run against the cmdb_ci_computer table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes - CORRECT ANSWER-C. CI's defined
directly in cmdb_ci_computer and all child classes
Which field from the configuration item will automatically populate in the Assignment group field of an
incident record? A. Managed by
B. Support group
C. Approval group
D. Change group - CORRECT ANSWER-B. Support group
(Pg. 290)
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - CORRECT ANSWER-B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
,When is a change task for Post Implementation Review created for an unauthorized change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - CORRECT ANSWER-C. When the change
request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the Configuration
Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - CORRECT ANSWER-B. CI Class Manager
(Pg. 33)
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only - CORRECT ANSWER-B. Apply a requirement to all form views
(Pg.148)
Your customer needs help defining Category values for the Problem records. What approach should you
suggest? (Choose two.)
,A. Re-use existing categories from legacy systems
B. Define categories based on the customer's CMDB classes
C. Re-use existing categories from incident management
D. Define categories based on ITIL problem taxonomy - CORRECT ANSWER-B. Define categories based on
the customer's CMDB classes
C. Re-use existing categories from incident management
(Pg. 344)
When a user clicks on the Communicate fix UI action on the Problem form, what happens?
A. Fix is written to the Comments field on any Incident associated with the problem, which is On Hold,
Awaiting Problem
B. Fix is written to the Work notes field on any Incident associated with the problem, which is Active
C. Fix is written to the Comments field on any Incident associated with the problem, which is Active
D. Fix is written to a draft Knowledge article - CORRECT ANSWER-B. Fix is writter to the Work notes fiedl
on any incident associated with the problem, which is Active.
(Pg. 356)
Users with which role can Communicate a workaround or fix? (Choose two.)
A. itil_admin
B. problem_coordinator
C. problem_task_analyst
D. problem_admin - CORRECT ANSWER-B. problem_coordinator
D. problem_admin
(Pg. 337)
, When a user clicks on the Communicate workaround UI action on the Problem form, what happens?
A. Workaround is written to the Comments field on any open Incident associated with the problem
B. Workaround is written to the Workaround field on any incident associated with the problem
C. Workaround is written to a draft Knowledge article
D. Workaround is written to the Work notes field on any open Incident associated with the problem -
CORRECT ANSWER-D. Workaround is written to the Work notes field on any open incident associated
with the problem.
(Pg. 355)
A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under
the Related Links on the Problem form.What do you recommend that they confirm, before submitting
the bug report? (Choose two.)
A. Tester is impersonating a user with communications.manager role
B. Tester is impersonating the assignee, which has the problem_coordinator role
C. Tester is impersonating a user with problem_coordinator role
D. The Fix notes field is filled in and saved - CORRECT ANSWER-B. Tester is impersonating the assignee,
which has the problem_coordinator role
D. The Fix notes field is filled in and saved
(Pg. 337)
Problem and Problem Task records, move automatically from New to Assess states, when which fields
are filled? (Choose two.)
A. Short Descriptor
B. State
C. Assigned to
D. Configuration Item - CORRECT ANSWER-B. State
QUESTIONS WITH DETAILED VERIFIED ANSWERS
AND RATIONALES (100% CORRECT) /A+ GRADE
ASSURED/NEWEST!!
What types of CI's will be included in a report run against the cmdb_ci_computer table?
A. Just CIs defined directly in cmdb_ci_computer
B. CIs defined directly in cmdb_ci_computer and all parent classes
C. CIs defined directly in cmdb_ci_computer and all child classes - CORRECT ANSWER-C. CI's defined
directly in cmdb_ci_computer and all child classes
Which field from the configuration item will automatically populate in the Assignment group field of an
incident record? A. Managed by
B. Support group
C. Approval group
D. Change group - CORRECT ANSWER-B. Support group
(Pg. 290)
Which of the following are defined for a given change model? (Choose three.)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - CORRECT ANSWER-B. State model
C. State transition conditions
E. State transitions
(Pg. 398)
,When is a change task for Post Implementation Review created for an unauthorized change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - CORRECT ANSWER-C. When the change
request moves to a state of Review
(Pg. 454)
Which should be used to explore the entire hierarchy and table definitions of the Configuration
Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - CORRECT ANSWER-B. CI Class Manager
(Pg. 33)
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Setting a catalog category to visible
D. Setting a variable to read-only - CORRECT ANSWER-B. Apply a requirement to all form views
(Pg.148)
Your customer needs help defining Category values for the Problem records. What approach should you
suggest? (Choose two.)
,A. Re-use existing categories from legacy systems
B. Define categories based on the customer's CMDB classes
C. Re-use existing categories from incident management
D. Define categories based on ITIL problem taxonomy - CORRECT ANSWER-B. Define categories based on
the customer's CMDB classes
C. Re-use existing categories from incident management
(Pg. 344)
When a user clicks on the Communicate fix UI action on the Problem form, what happens?
A. Fix is written to the Comments field on any Incident associated with the problem, which is On Hold,
Awaiting Problem
B. Fix is written to the Work notes field on any Incident associated with the problem, which is Active
C. Fix is written to the Comments field on any Incident associated with the problem, which is Active
D. Fix is written to a draft Knowledge article - CORRECT ANSWER-B. Fix is writter to the Work notes fiedl
on any incident associated with the problem, which is Active.
(Pg. 356)
Users with which role can Communicate a workaround or fix? (Choose two.)
A. itil_admin
B. problem_coordinator
C. problem_task_analyst
D. problem_admin - CORRECT ANSWER-B. problem_coordinator
D. problem_admin
(Pg. 337)
, When a user clicks on the Communicate workaround UI action on the Problem form, what happens?
A. Workaround is written to the Comments field on any open Incident associated with the problem
B. Workaround is written to the Workaround field on any incident associated with the problem
C. Workaround is written to a draft Knowledge article
D. Workaround is written to the Work notes field on any open Incident associated with the problem -
CORRECT ANSWER-D. Workaround is written to the Work notes field on any open incident associated
with the problem.
(Pg. 355)
A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under
the Related Links on the Problem form.What do you recommend that they confirm, before submitting
the bug report? (Choose two.)
A. Tester is impersonating a user with communications.manager role
B. Tester is impersonating the assignee, which has the problem_coordinator role
C. Tester is impersonating a user with problem_coordinator role
D. The Fix notes field is filled in and saved - CORRECT ANSWER-B. Tester is impersonating the assignee,
which has the problem_coordinator role
D. The Fix notes field is filled in and saved
(Pg. 337)
Problem and Problem Task records, move automatically from New to Assess states, when which fields
are filled? (Choose two.)
A. Short Descriptor
B. State
C. Assigned to
D. Configuration Item - CORRECT ANSWER-B. State
