QMB Exam 2
Understand the Tenets of Critical Thinking - Answer-- distinguish causes vs consequences
- break big problems into smaller ones
- define the problem stmt
- ask the question behind the question
- ask focusing questions
- examine past efforts
- use new lenses to think critically
- how to find root causes
- challenge how the business operates
- common pitfalls when solving problems
Distinguish Causes vs. Consequences - Answer-Evaluate the cause
- Look at the problematic symptom figure out the real reason it's happening
Consider the consequences
- What new problems can you create if you implement this recommendation.
Think backwards about the causes, forwards about the consequences.
,Define the problem statement - Answer-What is success for your problem solving
Defines project success
A problem statement is your charter.
- Outlines goals
- Maps boundaries
- Defines success
- Acknowledge assumptions
- Identify stakeholders
- Establish timelines
Ask the question behind the question - Answer-Seek to understand why a solution is needed.
Understanding the real question
- Avoids solving symptoms
- Creates valuable recommendation
- What's really driving the request?
- Why do they care
- What is the question behind the question?
Ask focusing questions - Answer-- What's the real question?
- Who are the stakeholders?
- How will we measure success?
- What is the scope? (what is and is not included in the space you are looking at)
- What are the constraints?
Use new lenses to think critically - Answer-Changing the point of view. How is the problem defined from
, - CEO
- Staff
- Customers
Changing context
- Can you reimagine the problem in different ways
Changing reality
- What if I removed constraints
- What if I had resources
How to find your root causes - Answer-What is the root cause?
- Understand the cause and effect
Challenge how the business operates - Answer-Think critically about the way the business runs
- Business Model
- How do you reconsider your market and strategy?
- If we were starting this business today, what would we change?
- How would you double your top metric
- Revenue Model
- How do you expand your products pricing, geography, and reach?
- Who is better at creating customer value
- How would you triple profits in five years
- Cost Model
- How do you fundamentally eliminate drag to become efficient?
- How would you operate with two-thirds fewer people?
- How would you eliminate your job?
Understand the Tenets of Critical Thinking - Answer-- distinguish causes vs consequences
- break big problems into smaller ones
- define the problem stmt
- ask the question behind the question
- ask focusing questions
- examine past efforts
- use new lenses to think critically
- how to find root causes
- challenge how the business operates
- common pitfalls when solving problems
Distinguish Causes vs. Consequences - Answer-Evaluate the cause
- Look at the problematic symptom figure out the real reason it's happening
Consider the consequences
- What new problems can you create if you implement this recommendation.
Think backwards about the causes, forwards about the consequences.
,Define the problem statement - Answer-What is success for your problem solving
Defines project success
A problem statement is your charter.
- Outlines goals
- Maps boundaries
- Defines success
- Acknowledge assumptions
- Identify stakeholders
- Establish timelines
Ask the question behind the question - Answer-Seek to understand why a solution is needed.
Understanding the real question
- Avoids solving symptoms
- Creates valuable recommendation
- What's really driving the request?
- Why do they care
- What is the question behind the question?
Ask focusing questions - Answer-- What's the real question?
- Who are the stakeholders?
- How will we measure success?
- What is the scope? (what is and is not included in the space you are looking at)
- What are the constraints?
Use new lenses to think critically - Answer-Changing the point of view. How is the problem defined from
, - CEO
- Staff
- Customers
Changing context
- Can you reimagine the problem in different ways
Changing reality
- What if I removed constraints
- What if I had resources
How to find your root causes - Answer-What is the root cause?
- Understand the cause and effect
Challenge how the business operates - Answer-Think critically about the way the business runs
- Business Model
- How do you reconsider your market and strategy?
- If we were starting this business today, what would we change?
- How would you double your top metric
- Revenue Model
- How do you expand your products pricing, geography, and reach?
- Who is better at creating customer value
- How would you triple profits in five years
- Cost Model
- How do you fundamentally eliminate drag to become efficient?
- How would you operate with two-thirds fewer people?
- How would you eliminate your job?
