BCOR 360 EXAM 1 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2025-2026
What hobbies illustrate a transformation process? - Answers Art, cooking, Do-it-yourself projects
As an operations manager, your job is to create customer value - Answers True
Who invented the assembly line? - Answers Ransom E. Olds-- Not FORD
The industrial revolution marked the beginning of good operations management practice. - Answers
False
Who invented lean six sigma - Answers Toyota
Which of the following is not a process in the SCOR model/methodology? - Answers Activate
An open systems view reiterates that companies operate in a dynamic, ever-changing environment,
requiring managers to constantly adapt in order to remain competitive. - Answers True
Which of the following is not a critical design decision? - Answers Inventory MGMT
Which of the following practices/techniques helps to eliminate poorly designed jobs that alienate
workers, reduce productivity, and stifle learning? - Answers All of the above - Magnification, Enrichment,
attribution, enlargement, involvement
As you look at a supply chain map, you can be confident you are looking at a winning supply chain if it
depicts the right ______________ and the right _________________. - Answers Players; Relationships
Which of the following accurately describes the bullwhip effect? - Answers The bullwhip effect argues
that variations in demand magnify as they move upstream to suppliers.
Although service industries account for about 80% of jobs in the U.S. economy, they only represent
about 40% of the U.S. GDP. - Answers F
Why should you care about needing to learn how to effectively manage services? - Answers c. Services
productivity growth and innovation are critical to future prosperity.
Which of the following are the two characteristics that distinguish service operations? - Answers
Customer contact/ Tangibility
Because services can't be shipped, you lose decision-making flexibility. ___________________ and
_____________________ are everything. - Answers Location and Timing
Which of the following are ways to manage the fact that services are perishable—i.e., they cannot be
inventoried? - Answers e. Try to influence consumer behavior to match demand to supply—e.g.,
discounts for non-peak times.
Which of the following companies made the advertising tagline, "Everyday low price," famous? -
Answers A&P
, What are the two primary types of scanning? - Answers Passive and Proactive
At companies that value proactive scanning, scanning is part of everyone's job. - Answers True
Which of the following is not an objective of proactive scanning? - Answers Paint a picture of the future
20+ years into the future.
Which of the following accurately depict elements of a proactive scanning process? - Answers Look
everywhere—both inside and outside the firm.
b. Use a variety of tools—both formal and informal.
c. Synthesize insights by looking for common themes and trends
d. Communicate persuasively by creating a sticky message.
Which of the following innovators/management gurus was responsible for the scientific method? -
Answers Fredrick Taylor
Forecasting is the tool you use to guess what products are going to sell—and when they will sell. -
Answers T
Which of the following accurately describe the bullwhip effect? - Answers as a company responds to
shifts in customer demand, the initial response is amplified as one moves up the supply chain.
Although it is difficult, serious service providers can control customer behavior in a way consistent with
how a manufacturer controls the physical dimensions of a product. - Answers F
_______________ and _______________ are primarily responsible for creating form utility. - Answers
Operations; Purchasing
Which of the following is not one of the core value dimensions? - Answers Process Improvement
Which of the following is not one of the steps in the DMAIC quality methodology? - Answers ACT
_______________ processes influence how you deal with information; ________________ processes
influence how you react to experiences. - Answers Cognitive; Affective
What are the two types of touch points? - Answers Acquisition; Utilization
Which of the following is one of the fundamental steps in resource orchestration? - Answers Select team
members
c. Assign team roles
Which of the following are steps in ABC classification? - Answers Classify companies by sales
Modify classifications based on strategic issues
What hobbies illustrate a transformation process? - Answers Art, cooking, Do-it-yourself projects
As an operations manager, your job is to create customer value - Answers True
Who invented the assembly line? - Answers Ransom E. Olds-- Not FORD
The industrial revolution marked the beginning of good operations management practice. - Answers
False
Who invented lean six sigma - Answers Toyota
Which of the following is not a process in the SCOR model/methodology? - Answers Activate
An open systems view reiterates that companies operate in a dynamic, ever-changing environment,
requiring managers to constantly adapt in order to remain competitive. - Answers True
Which of the following is not a critical design decision? - Answers Inventory MGMT
Which of the following practices/techniques helps to eliminate poorly designed jobs that alienate
workers, reduce productivity, and stifle learning? - Answers All of the above - Magnification, Enrichment,
attribution, enlargement, involvement
As you look at a supply chain map, you can be confident you are looking at a winning supply chain if it
depicts the right ______________ and the right _________________. - Answers Players; Relationships
Which of the following accurately describes the bullwhip effect? - Answers The bullwhip effect argues
that variations in demand magnify as they move upstream to suppliers.
Although service industries account for about 80% of jobs in the U.S. economy, they only represent
about 40% of the U.S. GDP. - Answers F
Why should you care about needing to learn how to effectively manage services? - Answers c. Services
productivity growth and innovation are critical to future prosperity.
Which of the following are the two characteristics that distinguish service operations? - Answers
Customer contact/ Tangibility
Because services can't be shipped, you lose decision-making flexibility. ___________________ and
_____________________ are everything. - Answers Location and Timing
Which of the following are ways to manage the fact that services are perishable—i.e., they cannot be
inventoried? - Answers e. Try to influence consumer behavior to match demand to supply—e.g.,
discounts for non-peak times.
Which of the following companies made the advertising tagline, "Everyday low price," famous? -
Answers A&P
, What are the two primary types of scanning? - Answers Passive and Proactive
At companies that value proactive scanning, scanning is part of everyone's job. - Answers True
Which of the following is not an objective of proactive scanning? - Answers Paint a picture of the future
20+ years into the future.
Which of the following accurately depict elements of a proactive scanning process? - Answers Look
everywhere—both inside and outside the firm.
b. Use a variety of tools—both formal and informal.
c. Synthesize insights by looking for common themes and trends
d. Communicate persuasively by creating a sticky message.
Which of the following innovators/management gurus was responsible for the scientific method? -
Answers Fredrick Taylor
Forecasting is the tool you use to guess what products are going to sell—and when they will sell. -
Answers T
Which of the following accurately describe the bullwhip effect? - Answers as a company responds to
shifts in customer demand, the initial response is amplified as one moves up the supply chain.
Although it is difficult, serious service providers can control customer behavior in a way consistent with
how a manufacturer controls the physical dimensions of a product. - Answers F
_______________ and _______________ are primarily responsible for creating form utility. - Answers
Operations; Purchasing
Which of the following is not one of the core value dimensions? - Answers Process Improvement
Which of the following is not one of the steps in the DMAIC quality methodology? - Answers ACT
_______________ processes influence how you deal with information; ________________ processes
influence how you react to experiences. - Answers Cognitive; Affective
What are the two types of touch points? - Answers Acquisition; Utilization
Which of the following is one of the fundamental steps in resource orchestration? - Answers Select team
members
c. Assign team roles
Which of the following are steps in ABC classification? - Answers Classify companies by sales
Modify classifications based on strategic issues
