MNGT 360 Chapter 15 OB Complete
Exam Solution.
Which of the following is/are part of culture?
-formal and informal practices
-artifacts
-espoused values and norms
-all of these - CORRECT ANSWER all of these
__________ are values and norms that employees exhibit based on their observations of what actually
goes on in the organization.
-Enacted values and norms
-Assumptions
-Espoused values and norms
-Codes of conduct - CORRECT ANSWER Enacted values and norms
If a business strategy and corporate culture are pulling in two different directions, which will be very
likely to win?
-the culture
-the strategy
-It depends on what the strategy is.
-It depends on what the culture is like. - CORRECT ANSWER the culture
__________ conflict management norms resolve conflict in a cooperative manner. On the other hand,
___________ conflict management norms resolve conflict competitively.
-Active, passive
-Passive, active
-Agreeable, disagreeable
, -Disagreeable, agreeable - CORRECT ANSWER Agreeable, disagreeable
Southwest Airlines has a __________ conflict culture.
-dominating
-passive-aggressive
-collaborative
-avoidant - CORRECT ANSWER collaborative
The silent treatment is most common within _________ conflict cultures.
-dominating
-passive-aggressive
-collaborative
-avoidant - CORRECT ANSWER passive-aggressive
Intranets that are rarely updated can reflect a culture that ___________________.
-does not value employee contributions
-has poor internal communication
-has poor attention to detail
-all of these - CORRECT ANSWER all of these
Anne works for a traditional organization; it is therefore likely that in her organization,
________________ is responsible for most innovation.
-intrapreneurship
-entrepreneurship
-corporate research
-systems innovation - CORRECT ANSWER corporate research
A more centralized, heavily edited and filtered site reflects a culture in which information flows______
freely and employee contributions are _______valued.
Exam Solution.
Which of the following is/are part of culture?
-formal and informal practices
-artifacts
-espoused values and norms
-all of these - CORRECT ANSWER all of these
__________ are values and norms that employees exhibit based on their observations of what actually
goes on in the organization.
-Enacted values and norms
-Assumptions
-Espoused values and norms
-Codes of conduct - CORRECT ANSWER Enacted values and norms
If a business strategy and corporate culture are pulling in two different directions, which will be very
likely to win?
-the culture
-the strategy
-It depends on what the strategy is.
-It depends on what the culture is like. - CORRECT ANSWER the culture
__________ conflict management norms resolve conflict in a cooperative manner. On the other hand,
___________ conflict management norms resolve conflict competitively.
-Active, passive
-Passive, active
-Agreeable, disagreeable
, -Disagreeable, agreeable - CORRECT ANSWER Agreeable, disagreeable
Southwest Airlines has a __________ conflict culture.
-dominating
-passive-aggressive
-collaborative
-avoidant - CORRECT ANSWER collaborative
The silent treatment is most common within _________ conflict cultures.
-dominating
-passive-aggressive
-collaborative
-avoidant - CORRECT ANSWER passive-aggressive
Intranets that are rarely updated can reflect a culture that ___________________.
-does not value employee contributions
-has poor internal communication
-has poor attention to detail
-all of these - CORRECT ANSWER all of these
Anne works for a traditional organization; it is therefore likely that in her organization,
________________ is responsible for most innovation.
-intrapreneurship
-entrepreneurship
-corporate research
-systems innovation - CORRECT ANSWER corporate research
A more centralized, heavily edited and filtered site reflects a culture in which information flows______
freely and employee contributions are _______valued.
