Salesforce AI Associate Exam
Questions and Answers 100% Pass
A business analyst (BA) is looking to boost their company's performance
by making improvements in their sales procedures and customer service.
What AI tools could the BA employ to address these requirements?
A. Utilizing machine learning models and predicting chatbot behavior
B. Cleaning up sales data and ensuring proper governance of customer
support data
C. Lead scoring, opportunity forecasting, and case classification - ✔✔C.
Lead scoring, opportunity forecasting, and case classification
What distinguishes machine learning in the realm of AI capabilities?
A. Utilizes algorithms to gather insights from data and make choices
1
Katelyn Whitman, All Rights Reserved © 2025
,B. Is capable of replicating human intelligence and decision-making
flawlessly
C. Depends on predefined rules for decision-making - ✔✔A. Utilizes
algorithms to gather insights from data and make choices
In the realm of AI capabilities, what is the primary function of computer
vision?
A. Forecasting future results using data
B. Improving images through image processing techniques
C. Analyzing and comprehending visual information - ✔✔C. Analyzing
and comprehending visual information
What constitute the foundational components of AI systems?
A. Algorithms, data, and hardware infrastructure
B. Algorithms, data, and computational resources
C. Algorithms, software, and hardware elements - ✔✔B. Algorithms, data,
and computational resources
2
Katelyn Whitman, All Rights Reserved © 2025
,A sales manager wants to improve Salesforce operations with AI. What AI
application would offer the greatest benefits?
A. Prioritizing leads and predicting sales opportunities
B. Handling and organizing data effectively
C. Generating sales-related dashboards and reports - ✔✔A. Prioritizing
leads and predicting sales opportunities
A service leader plans to use AI to help customers resolve their queries
more quickly with a guided self-service app. Which Einstein feature offers
the most suitable solution for this?
A. Automated Chatbots
B. Offer personalized recommendations
C. Categorizing Cases - ✔✔A. Automated Chatbots
A marketing manager wants to use AI to enhance customer engagement.
Which feature provides the best solution for this goal?
A. Implementing custom AI models
3
Katelyn Whitman, All Rights Reserved © 2025
, B. Journey Optimization
C. Einstein Engagement - ✔✔B. Journey Optimization
Which aspects of Einstein contribute to boosting sales efficiency and
effectiveness?
A. Opportunity Scoring, Lead Scoring, Account Insights
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity List View, Lead List View, Account List View - ✔✔A.
Opportunity Scoring, Lead Scoring, Account Insights
Cloudy Computing wants to use AI to enhance its sales processes and
customer support. Which capability should they use?
A. Einstein Lead Scoring and Case Classification
B. Dashboard of Current Leads and Cases
C. Sales Path and Automated Case Escalations - ✔✔A. Einstein Lead
Scoring and Case Classification
In what way does AI aid in the process of lead qualification?
4
Katelyn Whitman, All Rights Reserved © 2025
Questions and Answers 100% Pass
A business analyst (BA) is looking to boost their company's performance
by making improvements in their sales procedures and customer service.
What AI tools could the BA employ to address these requirements?
A. Utilizing machine learning models and predicting chatbot behavior
B. Cleaning up sales data and ensuring proper governance of customer
support data
C. Lead scoring, opportunity forecasting, and case classification - ✔✔C.
Lead scoring, opportunity forecasting, and case classification
What distinguishes machine learning in the realm of AI capabilities?
A. Utilizes algorithms to gather insights from data and make choices
1
Katelyn Whitman, All Rights Reserved © 2025
,B. Is capable of replicating human intelligence and decision-making
flawlessly
C. Depends on predefined rules for decision-making - ✔✔A. Utilizes
algorithms to gather insights from data and make choices
In the realm of AI capabilities, what is the primary function of computer
vision?
A. Forecasting future results using data
B. Improving images through image processing techniques
C. Analyzing and comprehending visual information - ✔✔C. Analyzing
and comprehending visual information
What constitute the foundational components of AI systems?
A. Algorithms, data, and hardware infrastructure
B. Algorithms, data, and computational resources
C. Algorithms, software, and hardware elements - ✔✔B. Algorithms, data,
and computational resources
2
Katelyn Whitman, All Rights Reserved © 2025
,A sales manager wants to improve Salesforce operations with AI. What AI
application would offer the greatest benefits?
A. Prioritizing leads and predicting sales opportunities
B. Handling and organizing data effectively
C. Generating sales-related dashboards and reports - ✔✔A. Prioritizing
leads and predicting sales opportunities
A service leader plans to use AI to help customers resolve their queries
more quickly with a guided self-service app. Which Einstein feature offers
the most suitable solution for this?
A. Automated Chatbots
B. Offer personalized recommendations
C. Categorizing Cases - ✔✔A. Automated Chatbots
A marketing manager wants to use AI to enhance customer engagement.
Which feature provides the best solution for this goal?
A. Implementing custom AI models
3
Katelyn Whitman, All Rights Reserved © 2025
, B. Journey Optimization
C. Einstein Engagement - ✔✔B. Journey Optimization
Which aspects of Einstein contribute to boosting sales efficiency and
effectiveness?
A. Opportunity Scoring, Lead Scoring, Account Insights
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity List View, Lead List View, Account List View - ✔✔A.
Opportunity Scoring, Lead Scoring, Account Insights
Cloudy Computing wants to use AI to enhance its sales processes and
customer support. Which capability should they use?
A. Einstein Lead Scoring and Case Classification
B. Dashboard of Current Leads and Cases
C. Sales Path and Automated Case Escalations - ✔✔A. Einstein Lead
Scoring and Case Classification
In what way does AI aid in the process of lead qualification?
4
Katelyn Whitman, All Rights Reserved © 2025
