MNGT 360 Chapter 8 Study Guide Exam.

MNGT 360 Chapter 8 Study Guide Exam. Decision-making skills are what enable employees to effectively resolve situations that require them to choose one alternative from among several. -True -False - CORRECT ANSWER True Which of the following is/are impacted by decision making? -business strategy -[roduct design -customer interaction -all of these - CORRECT ANSWER all of these What type of decisions are routine, address specific problems, and result in relatively structured solutions? -programmed -nonprogrammed -strategic -long-term - CORRECT ANSWER programmed The third step in the rational decision making process is to ________________ -generate alternatives. -define the problem. -state the situational goal. -determine the decision type. - CORRECT ANSWER determine the decision type The fourth step in the rational decision making process is to ________________ -generate alternatives. -define the problem. -state the situational goal. -determine the decision type. - CORRECT ANSWER generate alternatives A contingency plan specifies what will be done if ___________ -the primary plan is disrupted. -the primary plan is successful. -nobody can agree on a primary plan. -the decision maker experiences post-decision dissonance. - CORRECT ANSWER the primary plan is disrupted __________ is the act of persisting with a failing course of action. -Overconfidence -Halo bias -Availability bias -Escalation of commitment - CORRECT ANSWER Escalation of commitment According to prospect theory, people are more strongly motivated by ________ than by ________. -potential losses, potential gains -potential gains, potential losses -personal gains, ethics -ethics, personal gains - CORRECT ANSWER potential losses, potential gains Satisficing refers to making a _________ rather than _________ decision. -logical, emotional -satisfactory, optimal -equitable, fair -short-term, long-term - CORRECT ANSWER logical, emotional Increased employee-centered decision making is related to increases in which of the following? -motivation -decision quality -morale -all of these - CORRECT ANSWER all of these Some experts believe that groupthink contributed to the failure of NASA's Challenger mission. If this is correct, then which of the following was NOT likely true about the Challenger team members? -they fought constantly and couldn't agree on anything -they ignored the ethical implications of their decisions -they were insulated against outside information that might have challenged their beliefs -they believed that they couldn't possibly fail - CORRECT ANSWER Thy fought constantly and couldn't agree on anything