MNGT CH 13 STUDY EXAM QUESTIONS
AND ANSWERS.
The sharing of information between two or more people in order to reach a common understanding is
known as
A) transmitting.
B) encoding.
C) communication.
D) planning. - CORRECT ANSWER C) communication.
The goal of communication is to
A) enable self-expression.
B) get things done.
C) create a common language.
D) reach a common understanding. - CORRECT ANSWER D) reach a common understanding.
In order to increase efficiency and improve quality, managers need
A) effective communication.
B) to dominate their subordinates.
C) to beat the competition.
D) a unique and special ability. - CORRECT ANSWER A) effective communication.
In the communication process, information is shared between two or more individuals or groups in the
________ phase.
A) transmission
B) encoding
C) filtering
D) sending - CORRECT ANSWER A) transmission
, In the communication process, a common understanding is assured in the ________ phase.
A) sending
B) filtering
C) encoding
D) feedback - CORRECT ANSWER D) feedback
In the transmission phase of communication, the person who wishes to share information with someone
else is known as the
A) receiver.
B) messenger.
C) decoder.
D) sender. - CORRECT ANSWER D) sender.
In the transmission phase of the communication process, the information that a sender wants to share is
known as the
A) feedback.
B) text.
C) message.
D) data. - CORRECT ANSWER C) message.
In the transmission phase of the communication process, the sender translates the message into
symbols or language, a process known as
A) broadcasting.
B) encoding.
C) deciphering.
D) sending. - CORRECT ANSWER B) encoding.
Anything that hampers any stage of the communication process is known as
A) a code.
AND ANSWERS.
The sharing of information between two or more people in order to reach a common understanding is
known as
A) transmitting.
B) encoding.
C) communication.
D) planning. - CORRECT ANSWER C) communication.
The goal of communication is to
A) enable self-expression.
B) get things done.
C) create a common language.
D) reach a common understanding. - CORRECT ANSWER D) reach a common understanding.
In order to increase efficiency and improve quality, managers need
A) effective communication.
B) to dominate their subordinates.
C) to beat the competition.
D) a unique and special ability. - CORRECT ANSWER A) effective communication.
In the communication process, information is shared between two or more individuals or groups in the
________ phase.
A) transmission
B) encoding
C) filtering
D) sending - CORRECT ANSWER A) transmission
, In the communication process, a common understanding is assured in the ________ phase.
A) sending
B) filtering
C) encoding
D) feedback - CORRECT ANSWER D) feedback
In the transmission phase of communication, the person who wishes to share information with someone
else is known as the
A) receiver.
B) messenger.
C) decoder.
D) sender. - CORRECT ANSWER D) sender.
In the transmission phase of the communication process, the information that a sender wants to share is
known as the
A) feedback.
B) text.
C) message.
D) data. - CORRECT ANSWER C) message.
In the transmission phase of the communication process, the sender translates the message into
symbols or language, a process known as
A) broadcasting.
B) encoding.
C) deciphering.
D) sending. - CORRECT ANSWER B) encoding.
Anything that hampers any stage of the communication process is known as
A) a code.
