Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22, Complete Newest Version

Operations and Supply Chain Management
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SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




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, Operations and Supply Chain Management
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 TABLE OF CONTENTS
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ChapterE1:EIntroduction

ChapterE2:EStrategy

ChapterE3:EDesignEofEProductsEandEServices

ChapterE4:EProjects

ChapterE5:EStrategicECapacityEManagement

ChapterE6:ELearningECurves

ChapterE7:EManufacturingEProcesses

ChapterE8:EFacilityELayout

ChapterE9:EServiceEProcesses

ChapterE10:EWaitingELineEAnalysisEandESimulation

ChapterE11:EProcessEDesignEandEAnalysis

ChapterE12:EQualityEManagement

ChapterE13:EStatisticalEQualityEControl

ChapterE14:ELeanESupplyEChains

ChapterE15:ELogisticsEandEDistributionEManagement

ChapterE16:EGlobalESourcingEandEProcurement

ChapterE17:ETheEInternetEofEThingsEandEERP

ChapterE18:EForecasting

ChapterE19:ESalesEandEOperationsEPlanning

ChapterE20:EInventoryEManagement

ChapterE21:EMaterialERequirementsEPlanning
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ChapterE22:EWorkcenterEScheduling




CHAPTER 1 E




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
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DiscussionEQuestions
1. UsingEExhibitE1.3EasEaEmodel,EdescribeEtheEsource-make-deliver-
returnErelationshipsEinEtheEfollowingEsystems:

a. AnEairline
Source:E AircraftEmanufacturer,Ein-flightEfood,ErepairEparts,EcomputerEsystems
Make:EAircraftEandEflightEcrewEscheduling,EgroundEservicesEprovidedEatEairports,Eair
craftEmaintenanceEandErepair
Deliver:EOutboundEandEarrivingEpassengerEservice,EbaggageEhandlin
gEReturn:EResolveEanyEpost-
serviceEissuesEsuchEasElostEorEdamagedEluggage

b. AnEautomobileEmanufacturer
Source:E SuppliersEofEcomponentsEandErawEmaterials
Make:EManufacturingEofEvehiclesEandEcomponentsEorEsubassembliesEtoEbeEsoldEasEs
pareEparts
Deliver:EDeliveryEtoEandEsalesEfromEdealerships,EdeliveryEofEspareEpartsEtoEtheEwhole
saleEsystem
Return:E WarrantyEandErecallErepairs,Etrade-ins

c. AEhospital
Source:EMedicalEsupplies,EcleaningEservices,EdisposalEservices,EfoodEservices,Equalifi
edEpersonnel
Make:E InpatientErooms,EoutpatientEclinics,EemergencyEroom,EoperatingErooms
Deliver:ESchedulingEpatients,EprovidingEtreatment,EambulanceEservice,EfamilyEcouns
elingEReturn:EBillingEerrors,EfollowEupEvisits

d. AnEinsuranceEcompany
Source:E SuppliesEneededEforEtheEoffice,Eunderwriters,ElegalEauthorityEtoEoperate




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Make:EEstablishEpolicyEguidelinesEandEpricing,EfieldEagent/representativeEandEfacili
tyEnetwork,EdevelopEInternetEserviceEcapabilities,EestablishEpreferredEvehicleErepairE
serviceEnetwork
Deliver:EMeetEwithEandEadviseEclients,EwriteEpolicies,EprocessEandEpayEcla
imsEReturn:E refundEofEoverpayments


2. DefineEtheEserviceEpackageEofEyourEcollegeEorEuniversity.EWhatEisEitsEstrongestEelement?EWha
tEisEitsEweakestEone?

TheEcategoriesEwithEexamplesEare:
SupportingEfacilityE-
Elocation,Ebuildings,Elabs,EparkingEFacilitatingEgoodsE–

EclassEschedules,Ecomputers,Ebooks,Echalk

ExplicitEservicesE–
EclassesEwithEqualifiedEinstructors,EplacementEofficesEImplicitEservic

esE–EstatusEandEreputationE(e.g.,EIvyELeagueEschools)

AtEIndianaEUniversityEandEtheEUniversityEofESouthernECalifornia,EamongEtheirEstrongestEe
lementsEareEtheirEbusinessEschoolsEandEtheirEOperationsEManagementEprogramsE(ofEcou
rse).EBothEalsoEhaveEveryEdedicatedEalumniEnetworks.EAEweakEelementEofEIndianaEUniversi
tyEisEitsEweakEfootballEprogram;EforEUSC,EweakEelementsEareEon-
campusEparkingEandEhousing.

3. WhatEserviceEindustryEhasEimpressedEyouEtheEmostEwithEitsEinnovativeness?

OurEvoteEgoesEtoEcruiseElinesEwhichEhaveEintroducedEsuchEonboardEinnovationsEasEwaveE
machinesEforEbellyEboardingEandErockEclimbingEwalls,EasEwellEasEallEsortsEofEotherEameniti
esEtoEkeepEcruisersEinvolved.E TheEindustryEisEdoingErecordEbusinessEasEwell.

SomeEofEtheEstandoutEcompaniesEinElessEinnovativeEindustriesEareEBankEofEAmericaE(hasEaEf
ormalizedEresearchEprogramEtoEtryEoutEnewEcustomerEservices/amenitiesEsuchEasEvideoEscr
eensEinEnextEtoEtellerElines),EIntuitE(e.g.,EputtingEQuickenEmoneyEmanagementEsoftwareEonli
ne),EIkea,EJetBlueEAirlines,EandEProgressiveEInsuranceE(discussedElaterEinEtheEbook).

4. WhatEisEproduct-serviceEbundlingEandEwhatEareEtheEbenefitsEtoEcustomers?

Product-serviceEbundlingEisEaddingEValue-
addedEservicesEtoEaEfirm’sEproductEofferingsEtoEcreateEmoreEvalueEforEtheEcustomer.EThisEpr
ovidesEbenefitsEinEtwoEareas.EFirst,EthisEdifferentiatesEtheEorganizationEfromEtheEcompetitio
n.ESecondly,EtheseEservicesEtieEcustomersEtoEtheEorganizationEinEaEpositiveEway.EAlternative
ly,EbundlingEcanEalsoEinvolveEaddingEproductsEtoEaEservice,EforEexample,EaddingEtheEsaleEofE
convenienceEitemsEandEsnacksEatEaEhotel.

5. WhatEisEtheEdifferenceEbetweenEaEserviceEandEaEgood?

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