NATE Core Soft Skills Study Guide Test.
The ability to utilize all types of communication skills is _________ to the HVACR technician - CORRECT
ANSWER Very important
It is important to be __________ in filling out service orders so that office staff, other technicians, and
customers will know what work you completed on the job. - CORRECT ANSWER Clear, concise, complete
When explaining to a customer that you have topped off the system charge, which term is most
important when describing the material? - CORRECT ANSWER Refrigerant
Listening carefully to what a customer is telling you ____________. - CORRECT ANSWER Can help you
diagnose the problem
When you arrive at a service call and meet the customer, you should____________. - CORRECT ANSWER
Listen to the customer first, then ask questions
What is the volume of a room that measures 10' x 20' with an 8' ceiling? - CORRECT ANSWER 1,600
cubic feet
What is the CFM requirement for an 1,800 square-foot house with 8' ceilings, if five air changes per hour
are needed? - CORRECT ANSWER 1,200
What is the CFM requirement for a 2,400 square-foot house with 8' ceilings, if five air changes per hour
are needed? - CORRECT ANSWER 1,600
What is the cross-sectional area of a 10" round metal duct? - CORRECT ANSWER 79 square-inch
How fast does air with a velocity pressure of 0.2 in w.g. move through a round duct - CORRECT ANSWER
1,800 ft/min
The ability to utilize all types of communication skills is _________ to the HVACR technician - CORRECT
ANSWER Very important
It is important to be __________ in filling out service orders so that office staff, other technicians, and
customers will know what work you completed on the job. - CORRECT ANSWER Clear, concise, complete
When explaining to a customer that you have topped off the system charge, which term is most
important when describing the material? - CORRECT ANSWER Refrigerant
Listening carefully to what a customer is telling you ____________. - CORRECT ANSWER Can help you
diagnose the problem
When you arrive at a service call and meet the customer, you should____________. - CORRECT ANSWER
Listen to the customer first, then ask questions
What is the volume of a room that measures 10' x 20' with an 8' ceiling? - CORRECT ANSWER 1,600
cubic feet
What is the CFM requirement for an 1,800 square-foot house with 8' ceilings, if five air changes per hour
are needed? - CORRECT ANSWER 1,200
What is the CFM requirement for a 2,400 square-foot house with 8' ceilings, if five air changes per hour
are needed? - CORRECT ANSWER 1,600
What is the cross-sectional area of a 10" round metal duct? - CORRECT ANSWER 79 square-inch
How fast does air with a velocity pressure of 0.2 in w.g. move through a round duct - CORRECT ANSWER
1,800 ft/min
