WGU D514 Final Exam (New 2024/ 2025 Update) Analytical Methods of Healthcare Leaders| Qs & As| Grade A| 100% Correct (Verified Answers)

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WGU D514 FINAL EXAM (NEW 2024/ 2025 UPDA F F F F F F F



TE) ANALYTICAL METHODS OF HEALTHCARE LEADER
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S| QS & AS| GRADE A| 100% CORRECT (VERIFIED A
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NSWERS) F




A surgical center is experiencing patient attrition. The center has received bad re
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views online. One area of complaints is that the center is dirty in common areas. T
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he center conducted a survey to ascertain what the major complaints were. The c
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enter has decided to outsource its maintenance in an effort to improve patient sat
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isfaction scores. The median patient satisfaction scores were determined from th
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e survey. How were descriptive statistics applied in this scenario?
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To determine the variance in patient satisfaction scores
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To determine factors that influence patient satisfaction scores
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To determine the 50th percentile of patient satisfaction scores
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To determine the minimum and maximum patient satisfaction scores -
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ANS ✓To determine the 50th percentile of patient satisfaction scores
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An administrator at an established hospital decided to create a new data collectio
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n plan for the quality improvement initiative because the former plan was not acc
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eptable. One concern with the old plan was with the timeliness of the data and wit
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h missing data elements associated with wait times and communication. How wer
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e descriptive statistics applied in this scenario?
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To confirm overall diagnoses across time To identify the average patient satisfacti
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on score To create a baseline in the organization's current performance To run a r
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egression to ensure patients are eligible for bonus programs -
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ANS ✓To identify the average patient satisfaction score
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A surgical center is experiencing patient attrition. The center has received bad re
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views online. One area of complaints is that the center is dirty in common areas. T
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he center conducted a survey to ascertain what the major complaints were. The c
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enter has decided to outsource its maintenance in an effort to improve patient sat
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isfaction scores. The surgical center reviewed patient satisfaction scores before a
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WGU D514 F

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nd after outsourcing its housekeeping services. Which inferential statistic was ap
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plied to arrive at the decision to outsource maintenance?
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A t-test
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A regression
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A factor analysis
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A chi-square test - ANS ✓A t-test
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There have been recent complaints at a pharmacy regarding care, wait times, and
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errors. The administrator wants to further examine customer satisfaction rates. A
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fter examining more information the administrator decides to develop a new pati
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ent portal that will allow patients to perform a refill request online. The system w
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ill also allow patients to request refills via text or mobile devices. The administrat
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or wants to determine if the complaints regarding the care, wait time, and errors
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at the pharmacy are associated with customer satisfaction. How were inferential
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statistics applied to arrive at this decision? F F F F F F



A factor analysis was performed regarding patient portals.
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A linear regression was performed regarding patient portals.
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A factor analysis was performed regarding customer satisfaction rates.
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A linear regression was performed regarding customer satisfaction rates. -
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ANS ✓A linear regression was performed regarding customer satisfaction rates.
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A hospital is experiencing a high rate of nursing turnover during the first year at t
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he hospital. There are many theories as to why turnover in this cohort is so high.
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The chief executive officer (CEO) has asked the nursing director to study this furt
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her and develop some tactics to improve nursing retention. The director plans to
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gather data, conduct some statistical analysis, and report back to the CEO with an
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improvement plan. How should the nursing director apply cluster analysis to stud
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y this issue?
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By removing variables unrelated to nursing turnover from the analysis
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By grouping nurses into categories related to the reasons they resigned
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By studying the strength of the relationship between turnover and other variable
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s
By testing the difference of the mean values among various reasons for resignatio
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n - ANS ✓By grouping nurses into categories related to the reasons they resigned
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WGU D514 F

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A healthcare administrator decided to implement email safety training classes for
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all employees after reading about computer hacks through phishing. An exam wa
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s given to the employees after the training.
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How should the organization use the pass rate data from the assessment?
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To identify areas of potential data disclosure
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To compare mean scores to determine efficacy
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To see if additional educational efforts are needed
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To determine the level of insurance that will be needed -
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ANS ✓To see if additional educational efforts are needed
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A hospital would like to reduce the outstanding accounts receivables with large a
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mounts. The chief financial officer (CFO) asked the director of patient accounts to
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identify delinquent accounts based on patient demographics to create a collection
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Fprocess through the patient portal. How should the CFO use the data?
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To outsource the hospital's collection function
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To implement improvements in the revenue cycle process
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To explain delays in collection to the board's finance committee
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To replace staff in areas where substandard performance is identified -
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ANS ✓To implement improvements in the revenue cycle process
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Research has determined that the number of sleep interruptions in patients with f
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ibromyalgia has a detrimental impact on the clinical outcome of the disease. The d
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ata from the research are given in the following table:
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Fibromyalgia Patients 36 F F



Male: 22 Female: 14 F F F



age Male: 58 Female: 52
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Average Reported Sleep Disruptions 100
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Standard Deviation 5 F F F



Control group 1000 F F



Male: 592 Female: 408
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WGU D514 F